This paper is in the following e-collection/theme issue:

Theme Issue 2022: Chatbots and COVID-19 (42) JMIR Theme Issue: COVID-19 Special Issue (2452) Chatbots and Conversational Agents (531) Outbreak and Pandemic Preparedness and Management (1727) Medicine 2.0: Social Media, Open, Participatory, Collaborative Medicine (1641) Artificial Intelligence (1371) Infodemiology and Infoveillance (1349) Infoveillance, Infodemiology, Digital Disease Surveillance, Infodemic Management (1041)

Published on in Vol 25 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/40922, first published .
User-Chatbot Conversations During the COVID-19 Pandemic: Study Based on Topic Modeling and Sentiment Analysis

User-Chatbot Conversations During the COVID-19 Pandemic: Study Based on Topic Modeling and Sentiment Analysis

User-Chatbot Conversations During the COVID-19 Pandemic: Study Based on Topic Modeling and Sentiment Analysis

Authors of this article:

Hyojin Chin1 Author Orcid Image ;   Gabriel Lima1 Author Orcid Image ;   Mingi Shin2 Author Orcid Image ;   Assem Zhunis2 Author Orcid Image ;   Chiyoung Cha3 Author Orcid Image ;   Junghoi Choi4 Author Orcid Image ;   Meeyoung Cha1, 2 Author Orcid Image
Article Authors Cited by (24) Tweetations (6) Metrics

Journals

  1. Chow J, Sanders L, Li K. Impact of ChatGPT on medical chatbots as a disruptive technology. Frontiers in Artificial Intelligence 2023;6 View
  2. Giansanti D. The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain. Life 2023;13(5):1130 View
  3. Danesh F, Dastani M. Text classification technique for discovering country-based publications from international COVID-19 publications. DIGITAL HEALTH 2023;9 View
  4. Pan S, Cui J, Mou Y. Desirable or Distasteful? Exploring Uncertainty in Human-Chatbot Relationships. International Journal of Human–Computer Interaction 2024;40(20):6545 View
  5. Lu Y, Qi S, Cheng K, Wu H. WHO declares end of mpox global health emergency: first glance from a perspective of ChatGPT/GPT-4. International Journal of Surgery 2023 View
  6. Siglen E, Vetti H, Augestad M, Steen V, Lunde Å, Bjorvatn C. Evaluation of the Rosa Chatbot Providing Genetic Information to Patients at Risk of Hereditary Breast and Ovarian Cancer: Qualitative Interview Study. Journal of Medical Internet Research 2023;25:e46571 View
  7. Nkongolo Wa Nkongolo M, Bi Y. News Classification and Categorization with Smart Function Sentiment Analysis. International Journal of Intelligent Systems 2023;2023:1 View
  8. Ali O, Murray P, Momin M, Al-Anzi F. The knowledge and innovation challenges of ChatGPT: A scoping review. Technology in Society 2023;75:102402 View
  9. Chin H, Song H, Baek G, Shin M, Jung C, Cha M, Choi J, Cha C. The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study. Journal of Medical Internet Research 2023;25:e51712 View
  10. Ali O, Murray P, Momin M, Dwivedi Y, Malik T. The effects of artificial intelligence applications in educational settings: Challenges and strategies. Technological Forecasting and Social Change 2024;199:123076 View
  11. Lee J, You J, Lee D. User Preferences on AI Psychotherapy Based on Moderating Effects of Individual Personality Traits: Employing a Clustering Analysis. International Journal of Human–Computer Interaction 2024:1 View
  12. Ashique S, Mishra N, Mohanto S, Garg A, Taghizadeh-Hesary F, Gowda B, Chellappan D. Application of artificial intelligence (AI) to control COVID-19 pandemic: Current status and future prospects. Heliyon 2024;10(4):e25754 View
  13. Cung M, Sosa B, Yang H, McDonald M, Matthews B, Vlug A, Imel E, Wein M, Stein E, Greenblatt M. The performance of artificial intelligence chatbot large language models to address skeletal biology and bone health queries. Journal of Bone and Mineral Research 2024;39(2):106 View
  14. Chow J, Wong V, Li K. Generative Pre-Trained Transformer-Empowered Healthcare Conversations: Current Trends, Challenges, and Future Directions in Large Language Model-Enabled Medical Chatbots. BioMedInformatics 2024;4(1):837 View
  15. Laymouna M, Ma Y, Lessard D, Schuster T, Engler K, Lebouché B. Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review. Journal of Medical Internet Research 2024;26:e56930 View
  16. Augenstein I, Baldwin T, Cha M, Chakraborty T, Ciampaglia G, Corney D, DiResta R, Ferrara E, Hale S, Halevy A, Hovy E, Ji H, Menczer F, Miguez R, Nakov P, Scheufele D, Sharma S, Zagni G. Factuality challenges in the era of large language models and opportunities for fact-checking. Nature Machine Intelligence 2024;6(8):852 View
  17. Xiao Y, Yu S. Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution. International Journal of Information Management 2025;80:102835 View
  18. Aytaç Z. SOHBET ROBOTLARININ SOSYAL MEDYA ÜZERİNDEN TEMATİK ANALİZİ. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 2024;17(4):766 View
  19. Chin H, Zhunis A, Cha M. Behaviors and Perceptions of Human-Chatbot Interactions Based on Top Active Users of a Commercial Social Chatbot. Proceedings of the ACM on Human-Computer Interaction 2024;8(CSCW2):1 View

Books/Policy Documents

  1. Visakh P, Meena P, Anoop V. Multi-disciplinary Trends in Artificial Intelligence. View
  2. Shen I. Generative AI in Teaching and Learning. View
  3. Singh R, Thakur J, Mohan Y. Proceedings of Fifth Doctoral Symposium on Computational Intelligence. View