This paper is in the following e-collection/theme issue:

Generative Language Models Including ChatGPT (481) Artificial Intelligence (1711) Chatbots and Conversational Agents (624)

Published on in Vol 26 (2024)

This is a member publication of National University of Singapore

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/56413, first published .
Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Authors of this article:

Lorraine Pei Xian Yong1, 2, 3 Author Orcid Image ;   Joshua Yi Min Tung4 Author Orcid Image ;   Zi Yao Lee1, 2, 3 Author Orcid Image ;   Win Sen Kuan1, 2, 3 Author Orcid Image ;   Mui Teng Chua1, 2, 3 Author Orcid Image
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#LLMs can be useful in patient complaint resolution. In our cross-sectional study, #ChatGPT demonstrated superiority in response appropriateness, empathy, quality, and overall satisfaction when compared against actual human responses to complaints. https://t.co/RdogeIwM9M

6:25 AM · Aug 10, 2024

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