This paper is in the following e-collection/theme issue:

Generative Language Models Including ChatGPT (311) Artificial Intelligence (1371) Chatbots and Conversational Agents (531)

Published on in Vol 26 (2024)

This is a member publication of National University of Singapore

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/56413, first published .
Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

Authors of this article:

Lorraine Pei Xian Yong1, 2, 3 Author Orcid Image ;   Joshua Yi Min Tung4 Author Orcid Image ;   Zi Yao Lee1, 2, 3 Author Orcid Image ;   Win Sen Kuan1, 2, 3 Author Orcid Image ;   Mui Teng Chua1, 2, 3 Author Orcid Image
Article Authors Cited by (1) Tweetations (1) Metrics

Lorraine Pei Xian Yong   1, 2, 3 * , MBBS, MMed ;   Joshua Yi Min Tung   4 * , MBBS, MPH ;   Zi Yao Lee   1, 2, 3 * , MBBS, MPH ;   Win Sen Kuan   1, 2, 3 * , MBBS, MCI ;   Mui Teng Chua   1, 2, 3 * , MBBS, MMed, MPH

1 Emergency Medicine Department, National University Hospital, National University Health System, Singapore, Singapore

2 Department of Surgery, Yong Loo Lin School of Medicine, National University of Singapore, Singapore, Singapore

3 Urgent Care Centre, Alexandra Hospital, National University Health System, Singapore, Singapore

4 Department of Urology, Singapore General Hospital, Singapore, Singapore

*all authors contributed equally

Corresponding Author:

  • Lorraine Pei Xian Yong, MBBS, MMed
  • Emergency Medicine Department
  • National University Hospital
  • National University Health System
  • 5 Lower Kent Ridge Road
  • Singapore, 119074
  • Singapore
  • Phone: 65 67725000
  • Fax: 65 67758551
  • Email: lorraineyong@nus.edu.sg