What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness

Jing Liu   ¹ , MS ;   Shengchao Hou   ^{1, 2} , MS ;   Richard Evans   ³ , PhD ;   Chenxi Xia   ¹ , PhD ;   Weidong Xia   ⁴ , PhD ;   Jingdong Ma   ¹ , MD, PhD

¹ School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, China

² Library, Tongji Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, China

³ College of Engineering, Design and Physical Sciences, Brunel University London, London, United Kingdom

⁴ Department of Information Systems and Business Analytics, College of Business, Florida International University, Miami, FL, United States