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This paper is in the following e-collection/theme issue:

Artificial Intelligence (2355) Clinical Informatics (1446) Physician and Health Services Rating by Consumers (141) Machine Learning (2235) AI Language Models in Health Care (249) Generative Language Models Including ChatGPT (818) Ontologies, Classifications, and Coding (347)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/74231, first published .
Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Authors of this article:

Sky Wei Chee Koh1, 2 Author Orcid Image ;   Eunice Rui Ning Wong2, 3 Author Orcid Image ;   John Chong Min Tan4 Author Orcid Image ;   Stephanie C C van der Lubbe1 Author Orcid Image ;   Jun Cong Goh2 Author Orcid Image ;   Ethan Sheng Yong Ching1 Author Orcid Image ;   Ian Wen Yih Chia1 Author Orcid Image ;   Si Hui Low2 Author Orcid Image ;   Ping Young Ang2 Author Orcid Image ;   Queenie Quek2 Author Orcid Image ;   Mehul Motani4, 5 Author Orcid Image ;   Jose M Valderas1, 2, 3, 6 Author Orcid Image
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  2. Teymourifar A. Defining an integrative multidimensional framework for patient complaint management systems. Frontiers in Health Services 2026;6 View

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