This paper is in the following e-collection/theme issue:

Digital Health Reviews (1530) Chatbots and Conversational Agents (635) AI Language Models in Health Care (106) Artificial Intelligence (AI) in Medical Education (125) Quality/Credibility of eHealth Information and Trust Issues (601) Theme Issue: The Role of Trustworthy Artificial Intelligence in Healthcare (10) Generative Language Models Including ChatGPT (501) Artificial Intelligence, Machine Learning, and Natural Language Processing for Public Health (58)

Published on in Vol 26 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/56930, first published .
Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Authors of this article:

Moustafa Laymouna1, 2, 3 Author Orcid Image ;   Yuanchao Ma2, 3, 4, 5 Author Orcid Image ;   David Lessard2, 3, 4 Author Orcid Image ;   Tibor Schuster1 Author Orcid Image ;   Kim Engler2, 3, 4 Author Orcid Image ;   Bertrand Lebouché1, 2, 3, 4 Author Orcid Image
Article Authors Cited by (42) Tweetations Metrics

Journals

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  2. Hunsrisakhun J, Naorungroj S, Tangkuptanon W, Wattanasit P, Pupong K, Pithpornchaiyakul S. Impact of Oral Health Chatbot With and Without Toothbrushing Training on Childhood Caries. International Dental Journal 2025;75(2):1348 View
  3. Weinreich L, Metz G, Witzel B, Hermansson O, Dümig P, Schulte-Körne G, Moll K. Evaluating a German learning disorders platform using the RE-AIM framework. Heliyon 2024;10(21):e39968 View
  4. Yau J, Saadat S, Hsu E, Murphy L, Roh J, Suchard J, Tapia A, Wiechmann W, Langdorf M. Accuracy of Prospective Assessments of 4 Large Language Model Chatbot Responses to Patient Questions About Emergency Care: Experimental Comparative Study. Journal of Medical Internet Research 2024;26:e60291 View
  5. Haga S. Artificial intelligence, medications, pharmacogenomics, and ethics. Pharmacogenomics 2024;25(14-15):611 View
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  10. Yang F, Wang C, Lindsey M, An R. Use of Artificial-Intelligence-Based Chatbots to Promote Physical Activity: A Systematic Review of Interventions. Kinesiology Review 2025;14(1):80 View
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  13. Chow J, Li K. Developing Effective Frameworks for Large Language Model–Based Medical Chatbots: Insights From Radiotherapy Education With ChatGPT. JMIR Cancer 2025;11:e66633 View
  14. Andrew A. Overview of the emerging role of chatbots, including large language models, in supporting tobacco smoking and vaping cessation: a narrative review. Global Health Journal 2025;9(1):6 View
  15. Coughlan T, Iniesto F. What should I know? Analysing behaviour and feedback from student use of a virtual assistant to share information about disabilities. The Internet and Higher Education 2025;66:101002 View
  16. Ozdemir Z, Yapici E. Evaluating the Accuracy, Reliability, Consistency, and Readability of Different Large Language Models in Restorative Dentistry. Journal of Esthetic and Restorative Dentistry 2025 View
  17. Kumar R, Singh A, Kassar A, Humaida M, Joshi S, Sharma M. Leveraging Artificial Intelligence to Achieve Sustainable Public Healthcare Services in Saudi Arabia: A Systematic Literature Review of Critical Success Factors. Computer Modeling in Engineering & Sciences 2025;142(2):1289 View
  18. Srivastava P, Tewari A, Al‐Riyami A. Artificial intelligence chatbots in transfusion medicine: A cross‐sectional study. Vox Sanguinis 2025 View
  19. Min C, Lim R, Tan S, Ganapathy S. Experience developing a pediatric medical chatbot in Singapore: a digital innovation for improved emergency care. Frontiers in Digital Health 2025;7 View
  20. Virk A, Alasmari S, Patel D, Allison K. Digital Health Policy and Cybersecurity Regulations Regarding Artificial Intelligence (AI) Implementation in Healthcare. Cureus 2025 View
  21. Bolpagni M, Gabrielli S. Development of a Comprehensive Evaluation Scale for LLM-Powered Counseling Chatbots (CES-LCC) Using the eDelphi Method. Informatics 2025;12(1):33 View
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  23. Araújo C, Frias J, Mendes F, Martins M, Mota J, Almeida M, Ribeiro T, Macedo G, Mascarenhas M. Unlocking the Potential of AI in EUS and ERCP: A Narrative Review for Pancreaticobiliary Disease. Cancers 2025;17(7):1132 View
  24. Rokhshad R, Mohammad F, Nomani M, Mohammad-Rahimi H, Schwendicke F. Chatbots for conducting systematic reviews in pediatric dentistry. Journal of Dentistry 2025;158:105733 View
  25. Mondal H, Tiu D, Mondal S, Dutta R, Naskar A, Podder I. Evaluating Accuracy and Readability of Responses to Midlife Health Questions: A Comparative Analysis of Six Large Language Model Chatbots. Journal of Mid-life Health 2025;16(1):45 View
  26. Zakirah A, Saniasiaya J. Parental Perception on Usage of AI Chatbot to Understand Paediatric Otorhinolaryngology Condition: A Survey. Indian Journal of Otolaryngology and Head & Neck Surgery 2025;77(5):2078 View
  27. V D, Jodalli P, B R A. The role of chatbots and virtual assistants in enhancing tobacco cessation counselling. Frontiers in Digital Health 2025;7 View
  28. Zhang L, Wang T, Zheng Y, Kong X, Hong G, Zang L. Assessment of ChatGPT’s adherence to evidence-based clinical practice guidelines for plantar fasciitis management. Journal of Orthopaedic Surgery and Research 2025;20(1) View
  29. Lee W, Han S, Kim J, Lee B, Han Y, Lee S. Gen-SynDi: Leveraging Knowledge-Guided Generative AI for Dual Education of Syndrome Differentiation and Disease Diagnosis. Applied Sciences 2025;15(9):4862 View
  30. Huang H, Chuang H. A Pilot Study on AI-Powered Gamified Chatbot with OMO Strategy for Enhancing Parental Nutrition Knowledge. Digital 2025;5(2):13 View
  31. Chong R, Chan A, Chua C, Lai Y. Telehealth Interventions in Pharmacy Practice: Systematic Review of Reviews and Recommendations. Journal of Medical Internet Research 2025;27:e57129 View
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  36. Lau C, Kupiec K, Livermore P. Exploring the Acceptance and Opportunities of Using a Specific Generative AI Chatbot to Assist Parents in Managing Paediatric Rheumatological Chronic Health Conditions: A Mixed-Methods Study (Preprint). JMIR Pediatrics and Parenting 2024 View
  37. Tan C, Chan J, Chan J, Nagarajan S, Sng B. Information about labor epidural analgesia: an updated evaluation on the readability, accuracy, and quality of ChatGPT responses incorporating patient preferences and complex clinical scenarios. International Journal of Obstetric Anesthesia 2025;63:104688 View

Books/Policy Documents

  1. Khan A, Zeb I, Fang S. Chatbots and Mental Healthcare in Psychology and Psychiatry. View
  2. Pupo I, Pérez P, Mir Y, Herrera R, Acuña L, Ramírez P. Computational Intelligence Applied to Decision-Making in Uncertain Environments. View
  3. Lata M, Kumar V. Examining AI Disruption in Educational Settings. View

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