This paper is in the following e-collection/theme issue:

Digital Health Reviews (1516) Chatbots and Conversational Agents (627) AI Language Models in Health Care (105) Artificial Intelligence (AI) in Medical Education (122) Quality/Credibility of eHealth Information and Trust Issues (599) Theme Issue: The Role of Trustworthy Artificial Intelligence in Healthcare (8) Generative Language Models Including ChatGPT (492) Artificial Intelligence, Machine Learning, and Natural Language Processing for Public Health (50)

Published on in Vol 26 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/56930, first published .
Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Authors of this article:

Moustafa Laymouna1, 2, 3 Author Orcid Image ;   Yuanchao Ma2, 3, 4, 5 Author Orcid Image ;   David Lessard2, 3, 4 Author Orcid Image ;   Tibor Schuster1 Author Orcid Image ;   Kim Engler2, 3, 4 Author Orcid Image ;   Bertrand Lebouché1, 2, 3, 4 Author Orcid Image
Article Authors Cited by (36) Tweetations Metrics

Journals

  1. Ma Y, Achiche S, Tu G, Vicente S, Lessard D, Engler K, Lemire B, Laymouna M, de Pokomandy A, Cox J, Lebouché B. The first AI‐based Chatbot to promote HIV self‐management: A mixed methods usability study. HIV Medicine 2025;26(2):184 View
  2. Hunsrisakhun J, Naorungroj S, Tangkuptanon W, Wattanasit P, Pupong K, Pithpornchaiyakul S. Impact of Oral Health Chatbot With and Without Toothbrushing Training on Childhood Caries. International Dental Journal 2025;75(2):1348 View
  3. Weinreich L, Metz G, Witzel B, Hermansson O, Dümig P, Schulte-Körne G, Moll K. Evaluating a German learning disorders platform using the RE-AIM framework. Heliyon 2024;10(21):e39968 View
  4. Yau J, Saadat S, Hsu E, Murphy L, Roh J, Suchard J, Tapia A, Wiechmann W, Langdorf M. Accuracy of Prospective Assessments of 4 Large Language Model Chatbot Responses to Patient Questions About Emergency Care: Experimental Comparative Study. Journal of Medical Internet Research 2024;26:e60291 View
  5. Haga S. Artificial intelligence, medications, pharmacogenomics, and ethics. Pharmacogenomics 2024;25(14-15):611 View
  6. Sato A, Haneda E, Hiroshima Y, Narimatsu H. Preliminary Screening for Hereditary Breast and Ovarian Cancer Using an AI Chatbot as a Genetic Counselor: Clinical Study. Journal of Medical Internet Research 2024;26:e48914 View
  7. Naseri A, Antikchi M, Barahman M, Shirinzadeh-Dastgiri A, HaghighiKian S, Vakili-Ojarood M, Rahmani A, Shahbazi A, Shiri A, Masoudi A, Aghasipour M, Aghili K, Neamatzadeh H. AI Chatbots in Oncology: A Comparative Study of Sider Fusion AI and Perplexity AI for Gastric Cancer Patients. Indian Journal of Surgical Oncology 2024 View
  8. Bull S, Hood S, Mumby S, Hendrickson A, Silvasstar J, Salyers A. Feasibility of using an artificially intelligent chatbot to increase access to information and sexual and reproductive health services. DIGITAL HEALTH 2024;10 View
  9. Pickett A, Valdez D, White L, Loganathar P, Linden A, Boutilier J, Caldwell C, Elliott C, Zuraw M, Werner N. The CareVirtue Digital Journal for Family and Friend Caregivers of People Living With Alzheimer Disease and Related Dementias: Exploratory Topic Modeling and User Engagement Study. JMIR Aging 2024;7:e67992 View
  10. Yang F, Wang C, Lindsey M, An R. Use of Artificial-Intelligence-Based Chatbots to Promote Physical Activity: A Systematic Review of Interventions. Kinesiology Review 2025;14(1):80 View
  11. Ahn J, Kim B. Application of Generative Artificial Intelligence in Dyslipidemia Care. Journal of Lipid and Atherosclerosis 2025;14(1):77 View
  12. Sezgin E, Kocaballi A. Era of Generalist Conversational Artificial Intelligence to Support Public Health Communications. Journal of Medical Internet Research 2025;27:e69007 View
  13. Chow J, Li K. Developing Effective Frameworks for Large Language Model–Based Medical Chatbots: Insights From Radiotherapy Education With ChatGPT. JMIR Cancer 2025;11:e66633 View
  14. Andrew A. Overview of the emerging role of chatbots, including large language models, in supporting tobacco smoking and vaping cessation: a narrative review. Global Health Journal 2025;9(1):6 View
  15. Coughlan T, Iniesto F. What should I know? Analysing behaviour and feedback from student use of a virtual assistant to share information about disabilities. The Internet and Higher Education 2025;66:101002 View
  16. Ozdemir Z, Yapici E. Evaluating the Accuracy, Reliability, Consistency, and Readability of Different Large Language Models in Restorative Dentistry. Journal of Esthetic and Restorative Dentistry 2025 View
  17. Kumar R, Singh A, Kassar A, Humaida M, Joshi S, Sharma M. Leveraging Artificial Intelligence to Achieve Sustainable Public Healthcare Services in Saudi Arabia: A Systematic Literature Review of Critical Success Factors. Computer Modeling in Engineering & Sciences 2025;142(2):1289 View
  18. Srivastava P, Tewari A, Al‐Riyami A. Artificial intelligence chatbots in transfusion medicine: A cross‐sectional study. Vox Sanguinis 2025 View
  19. Min C, Lim R, Tan S, Ganapathy S. Experience developing a pediatric medical chatbot in Singapore: a digital innovation for improved emergency care. Frontiers in Digital Health 2025;7 View
  20. Virk A, Alasmari S, Patel D, Allison K. Digital Health Policy and Cybersecurity Regulations Regarding Artificial Intelligence (AI) Implementation in Healthcare. Cureus 2025 View
  21. Bolpagni M, Gabrielli S. Development of a Comprehensive Evaluation Scale for LLM-Powered Counseling Chatbots (CES-LCC) Using the eDelphi Method. Informatics 2025;12(1):33 View
  22. Branda F, Stella M, Ceccarelli C, Cabitza F, Ceccarelli G, Maruotti A, Ciccozzi M, Scarpa F. The Role of AI-Based Chatbots in Public Health Emergencies: A Narrative Review. Future Internet 2025;17(4):145 View
  23. Araújo C, Frias J, Mendes F, Martins M, Mota J, Almeida M, Ribeiro T, Macedo G, Mascarenhas M. Unlocking the Potential of AI in EUS and ERCP: A Narrative Review for Pancreaticobiliary Disease. Cancers 2025;17(7):1132 View
  24. Rokhshad R, Mohammad F, Nomani M, Mohammad-Rahimi H, Schwendicke F. Chatbots for conducting systematic reviews in pediatric dentistry. Journal of Dentistry 2025;158:105733 View
  25. Mondal H, Tiu D, Mondal S, Dutta R, Naskar A, Podder I. Evaluating Accuracy and Readability of Responses to Midlife Health Questions: A Comparative Analysis of Six Large Language Model Chatbots. Journal of Mid-life Health 2025;16(1):45 View
  26. Zakirah A, Saniasiaya J. Parental Perception on Usage of AI Chatbot to Understand Paediatric Otorhinolaryngology Condition: A Survey. Indian Journal of Otolaryngology and Head & Neck Surgery 2025;77(5):2078 View
  27. V D, Jodalli P, B R A. The role of chatbots and virtual assistants in enhancing tobacco cessation counselling. Frontiers in Digital Health 2025;7 View
  28. Zhang L, Wang T, Zheng Y, Kong X, Hong G, Zang L. Assessment of ChatGPT’s adherence to evidence-based clinical practice guidelines for plantar fasciitis management. Journal of Orthopaedic Surgery and Research 2025;20(1) View
  29. Lee W, Han S, Kim J, Lee B, Han Y, Lee S. Gen-SynDi: Leveraging Knowledge-Guided Generative AI for Dual Education of Syndrome Differentiation and Disease Diagnosis. Applied Sciences 2025;15(9):4862 View
  30. Huang H, Chuang H. A Pilot Study on AI-Powered Gamified Chatbot with OMO Strategy for Enhancing Parental Nutrition Knowledge. Digital 2025;5(2):13 View
  31. Chong R, Chan A, Chua C, Lai Y. Telehealth Interventions in Pharmacy Practice: Systematic Review of Reviews and Recommendations. Journal of Medical Internet Research 2025;27:e57129 View
  32. Zhang M, Xu Y, Huang Y, Wang H. Human-like or robot-like AI chatbots? Consumer’s preference of the anthropomorphism of AI chatbots under the advance selling. Asia Pacific Journal of Marketing and Logistics 2025 View

Books/Policy Documents

  1. Khan A, Zeb I, Fang S. Chatbots and Mental Healthcare in Psychology and Psychiatry. View
  2. Pupo I, Pérez P, Mir Y, Herrera R, Acuña L, Ramírez P. Computational Intelligence Applied to Decision-Making in Uncertain Environments. View

Conference Proceedings

  1. Javagal B, Sharma S. 2025 4th International Conference on Sentiment Analysis and Deep Learning (ICSADL). A Comprehensive Survey on Clinical Models for AI-Powered Medical Applications View
  2. Mehmood S, Zhou Z, Khan S. 2024 4th International Conference on Robotics, Automation and Artificial Intelligence (RAAI). Measuring the Chatbot-User Interaction: Scale Development and Validation View