Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Moustafa Laymouna   ^{1, 2, 3} , MD, MSc ;   Yuanchao Ma   ^{2, 3, 4, 5} , MScA ;   David Lessard   ^{2, 3, 4} , PhD ;   Tibor Schuster   ¹ , PhD ;   Kim Engler   ^{2, 3, 4} , PhD ;   Bertrand Lebouché   ^{1, 2, 3, 4} , MD, PhD

¹ Department of Family Medicine, Faculty of Medicine and Health Sciences, McGill University, Montreal, QC, Canada

² Centre for Outcomes Research and Evaluation, Research Institute of the McGill University Health Centre, Montreal, QC, Canada

³ Infectious Diseases and Immunity in Global Health Program, Research Institute of McGill University Health Centre, Montreal, QC, Canada

⁴ Chronic and Viral Illness Service, Division of Infectious Disease, Department of Medicine, McGill University Health Centre, Montreal, QC, Canada

⁵ Department of Biomedical Engineering, Polytechnique Montréal, Montreal, QC, Canada