This paper is in the following e-collection/theme issue:

Research Letter (48) Chatbots and Conversational Agents (633)

Published on in Vol 24, No 12 (2022): December

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/39573, first published .
Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Authors of this article:

Shubin Yu1 Author Orcid Image ;   Luming Zhao2 Author Orcid Image
Article Authors Cited by (5) Tweetations (5) Metrics
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JMIR Publications JMIR Publications @jmirpub

New in JMIR: Designing Emotions for #HealthCare Chatbots: Text-Based or Icon-Based Approach https://t.co/jd2A8oxDVK https://t.co/i1D7mtgXIz

4:29 PM · Dec 08, 2022

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Journal of Medical Internet Research Journal of Medical Internet Research @JMIR_

RT @jmirpub: New in JMIR: Designing Emotions for #HealthCare Chatbots: Text-Based or Icon-Based Approach https://t.co/jd2A8oxDVK https://t.…

4:29 PM · Dec 08, 2022

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Tom Bellis Tom Bellis @tommybellis

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach https://t.co/bvWRsYAopy https://t.co/QCLRrg4PLe

6:22 PM · Dec 08, 2022

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Mark Dimor Mark Dimor @MarksPhone

Journal of Medical Internet Research - Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approa… https://t.co/3v2KvT3Vqq

12:21 PM · Dec 09, 2022

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BI Department of Communication and Culture BI Department of Communication and Culture @bi_dcc

New Research: Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach, by Shubin Yu and Lumin Zhao. How can #healthcare #chatbots better communicate emotions? Full text here (Open Access): https://t.co/TVTsDcZtWn

9:10 AM · Dec 14, 2022

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Nordic Centre IntSoc Nordic Centre IntSoc @BI_NCIS

Health care #chatbots use both text-based and icon-based (e.g. #emojis) approaches to convey emotions. Read the #study by Shubin Yu & Luming Zhao, which aims to understand and compare the mechanism and interaction effect of these two approaches: https://t.co/K3kohdl4VM https://t.co/K9xU5VOQQg

8:48 AM · Oct 18, 2023

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