This paper is in the following e-collection/theme issue:

Research Letter (38) Chatbots and Conversational Agents (542)

Published on in Vol 24, No 12 (2022): December

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/39573, first published .
Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Authors of this article:

Shubin Yu1 Author Orcid Image ;   Luming Zhao2 Author Orcid Image
Article Authors Cited by (5) Tweetations (5) Metrics

Journals

  1. Yu S, Zhao L. Emojifying chatbot interactions: An exploration of emoji utilization in human-chatbot communications. Telematics and Informatics 2024;86:102071 View
  2. Yan H, Wei Y, Xiong H. How Do Initial and Interactive Social Cues Increase Customers’ Continuance Usage Intention of Chatbots?. International Journal of Human–Computer Interaction 2024:1 View
  3. Xiao Y, Yu S. Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution. International Journal of Information Management 2025;80:102835 View
  4. Jin E, Ryoo Y, Kim W, Song Y. Bridging the health literacy gap through AI chatbot design: the impact of gender and doctor cues on chatbot trust and acceptance. Internet Research 2024 View

Books/Policy Documents

  1. Sharma D, Nagariya R, Tiwari A, Rajendran V, Jindal M. Human-Machine Collaboration and Emotional Intelligence in Industry 5.0. View