This paper is in the following e-collection/theme issue:

Email Communication, Web-Based Communication, Secure Messaging (160) Focus Groups and Qualitative Research for Human Factors Research (854) Participatory Medicine & E-Patients (774) Clinical Communication, Electronic Consultation and Telehealth (593) Chatbots and Conversational Agents (531) Digital Health, Telehealth and e-Innovation in Clinical Settings (402) Telehealth and Telemonitoring (1676)

Published on in Vol 23, No 10 (2021): October

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/29868, first published .
A Human, Organization, and Technology Perspective on Patients’ Experiences of a Chat-Based and Automated Medical History–Taking Service in Primary Health Care: Interview Study Among Primary Care Patients

A Human, Organization, and Technology Perspective on Patients’ Experiences of a Chat-Based and Automated Medical History–Taking Service in Primary Health Care: Interview Study Among Primary Care Patients

A Human, Organization, and Technology Perspective on Patients’ Experiences of a Chat-Based and Automated Medical History–Taking Service in Primary Health Care: Interview Study Among Primary Care Patients

Authors of this article:

Evalill Nilsson1 Author Orcid Image ;   Annette Sverker2 Author Orcid Image ;   Preben Bendtsen3 Author Orcid Image ;   Ann Catrine Eldh4, 5 Author Orcid Image
Article Authors Cited by (13) Tweetations (3) Metrics

Journals

  1. Sparidaens E, Logger J, Nelen W, Braat D, Fleischer K, Hermens R. Web-based Guidance for Assisted Reproductive Technology With an Online App (myFertiCare): Quantitative Evaluation With the HOT-fit Framework. Journal of Medical Internet Research 2023;25:e38535 View
  2. Eriksson P, Hammar T, Lagrosen S, Nilsson E. Digital consultation in primary healthcare: the effects on access, efficiency and patient safety based on provider experience; a qualitative study. Scandinavian Journal of Primary Health Care 2022;40(4):498 View
  3. Qvarfordt M, Nilsson E, Nilsson L. Health Care Professionals’ Experiences in Telerehabilitation: Qualitative Content Analysis. JMIR Human Factors 2023;10:e40690 View
  4. Darley S, Coulson T, Peek N, Moschogianis S, van der Veer S, Wong D, Brown B. Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers. Journal of Medical Internet Research 2022;24(10):e37436 View
  5. Svenzén E, Eldh A. Digital communication in primary care: A qualitative descriptive study of patient interviews considering person-centred care. Nordic Journal of Nursing Research 2023;43(1) View
  6. Judson T, Subash M, Harrison J, Yeager J, Williams A, Grouse C, Byron M. Patient Perceptions of e-Visits: Qualitative Study of Older Adults to Inform Health System Implementation. JMIR Aging 2023;6:e45641 View
  7. Сорока І. НАУКОВЕ ОБҐРУНТУВАННЯ ОПТИМІЗАЦІЇ ВИКОРИСТАННЯ ЕЛЕКТРОННИХ ТЕХНОЛОГІЙ В УМОВАХ РОЗВИТКУ ЕЛЕКТРОННОЇ СИСТЕМИ ОХОРОНИ ЗДОРОВ’Я. Вісник соціальної гігієни та організації охорони здоров'я України 2023;(2):119 View
  8. Memenga P, Baumann E, Luetke Lanfer H, Reifegerste D, Geulen J, Weber W, Hahne A, Müller A, Weg-Remers S. Intentions of Patients With Cancer and Their Relatives to Use a Live Chat on Familial Cancer Risk: Results From a Cross-Sectional Web-Based Survey. Journal of Medical Internet Research 2023;25:e45198 View
  9. Moschogianis S, Darley S, Coulson T, Peek N, Cheraghi-Sohi S, Brown B. Patient experiences of an online consultation system: a qualitative study in English primary care post-COVID-19. British Journal of General Practice 2023:BJGP.2023.0076 View
  10. Nissinen S, Pesonen S, Toivio P, Sormunen E. Exploring the use, usefulness and ease of use of digital occupational health services: A descriptive correlational study of customer experiences. DIGITAL HEALTH 2024;10 View
  11. Ge X, Chappell P, Ledger J, Bakhai M, Clarke G. The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey. Journal of Medical Internet Research 2024;26:e51272 View
  12. Knotnerus H, Ngo H, Maarsingh O, van Vugt V. Understanding Older Adults’ Experiences With a Digital Health Platform in General Practice: Qualitative Interview Study. JMIR Aging 2024;7:e59168 View