A Human, Organization, and Technology Perspective on Patients’ Experiences of a Chat-Based and Automated Medical History–Taking Service in Primary Health Care: Interview Study Among Primary Care Patients

Evalill Nilsson   ^{1 *} , PhD ;   Annette Sverker   ^{2 *} , PhD ;   Preben Bendtsen   ^{3 *} , MD, PhD ;   Ann Catrine Eldh   ^{4, 5 *} , PhD, RN

¹ eHealth Institute, Department of Medicine and Optometry, Linnaeus University, Kalmar, Sweden

² Department of Activity and Health and Department of Health, Medicine and Caring Sciences, Linköping University, Linköping, Sweden

³ Department of Medical Specialists in Motala and Department of Health, Medicine and Caring Sciences, Linköping University, Linköping, Sweden

⁴ Department of Health, Medicine and Caring Sciences, Linköping University, Linköping, Sweden

⁵ Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden

*all authors contributed equally