This paper is in the following e-collection/theme issue:

Consumer & Patient Education and Shared-Decision Making (679) Artificial Intelligence (1371) Chatbots and Conversational Agents (531) Participatory Medicine & E-Patients (773) Voice Assistants (45) Information Quality in Digital Media (340) Safety and Error Prevention in Health (202) Natural Language Processing (692)

Published on in Vol 20, No 9 (2018): September

Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: An Observational Study of Siri, Alexa, and Google Assistant

Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: An Observational Study of Siri, Alexa, and Google Assistant

Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: An Observational Study of Siri, Alexa, and Google Assistant

Authors of this article:

Timothy W. Bickmore1 Author Orcid Image ;   Ha Trinh1 Author Orcid Image ;   Stefan Olafsson1 Author Orcid Image ;   Teresa K O'Leary1 Author Orcid Image ;   Reza Asadi1 Author Orcid Image ;   Nathaniel M Rickles2 Author Orcid Image ;   Ricardo Cruz3 Author Orcid Image
Article Authors Cited by (154) Tweetations (143) Metrics

Timothy W. Bickmore   1 , PhD ;   Ha Trinh   1 , PhD ;   Stefan Olafsson   1 , MA ;   Teresa K O'Leary   1 , BA ;   Reza Asadi   1 , PhD ;   Nathaniel M Rickles   2 , PharmD, PhD, BCPP ;   Ricardo Cruz   3 , MD, MPH

1 College of Computer and Information Science, Northeastern University, Boston, MA, United States

2 School of Pharmacy, University of Connecticut, Storrs, CT, United States

3 General Internal Medicine, Boston Medical Center, Boston, MA, United States

Corresponding Author:

  • Timothy W. Bickmore, PhD
  • College of Computer and Information Science
  • Northeastern University
  • 910-177
  • 360 Huntington Avenue
  • Boston, MA, 02115
  • United States
  • Phone: 1 6173735477
  • Email: bickmore@ccs.neu.edu