Finding the Patient’s Voice Using Big Data: Analysis of Users’ Health-Related Concerns in the ChaCha Question-and-Answer Service (2009–2012)

Chad Priest   ¹ , RN,MSN,JD ;   Amelia Knopf   ² , RN, MPH,PhD ;   Doyle Groves   ² , BS ;   Janet S Carpenter   ² , RN,PhD, FAAN ;   Christopher Furrey   ² , RN,BSN ;   Anand Krishnan   ³ , MS ;   Wendy R Miller   ² , RN,PhD ;   Julie L Otte   ² , RN, OCN,PhD ;   Mathew Palakal   ³ , PhD ;   Sarah Wiehe   ⁴ , MPH,MD ;   Jeffrey Wilson   ⁵ , PhD

¹ Social Network Health Research Laboratory at the Indiana University School of Nursing, School of Medicine, Department of Emergency Medicine, Indiana University, Indianapolis, IN, United States

² Social Network Health Research Laboratory at the Indiana University School of Nursing, School of Nursing, Indiana University, Indianapolis, IN, United States

³ Social Network Health Research Laboratory at the Indiana University School of Nursing, School of Informatics and Computing, Indiana University, Indianapolis, IN, United States

⁴ Social Network Health Research Laboratory at the Indiana University School of Nursing, School of Medicine, Indiana University, Indianapolis, IN, United States

⁵ Social Network Health Research Laboratory at the Indiana University School of Nursing, School of Liberal Arts, Indiana University-Purdue University at Indianapolis, Indianapolis, IN, United States