This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (135) Natural Language Processing (809) Machine Learning (1769) Ontologies, Classifications, and Coding (275) Clinical Informatics (1176)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55721, first published .
An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

Authors of this article:

Xiadong Li1 Author Orcid Image ;   Qiang Shu1 Author Orcid Image ;   Canhong Kong2 Author Orcid Image ;   Jinhu Wang1 Author Orcid Image ;   Gang Li3 Author Orcid Image ;   Xin Fang4 Author Orcid Image ;   Xiaomin Lou5 Author Orcid Image ;   Gang Yu1 Author Orcid Image
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An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study https://t.co/ZRQoynAVM0 #医療AI #自然言語処理 #苦情対応 #患者満足度 #SVM #クレーム分析 #医療DX #JMIR

11:08 AM · May 17, 2025

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