This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (637) Artificial Intelligence (1754) Natural Language Processing (804) Medicine 2.0: Social Media, Open, Participatory, Collaborative Medicine (1793) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (1820)

Published on in Vol 25 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/51712, first published .
The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

Authors of this article:

Hyojin Chin1 Author Orcid Image ;   Hyeonho Song2 Author Orcid Image ;   Gumhee Baek3 Author Orcid Image ;   Mingi Shin2 Author Orcid Image ;   Chani Jung2 Author Orcid Image ;   Meeyoung Cha1, 2 Author Orcid Image ;   Junghoi Choi4 Author Orcid Image ;   Chiyoung Cha3 Author Orcid Image
Article Authors Cited by (42) Tweetations (9) Metrics

Journals

  1. Chin H, Yong Yi M. Exploring the influence of user characteristics on verbal aggression towards social chatbots. Behaviour & Information Technology 2025;44(8):1576 View
  2. Kavitha K, Joshith V, Sharma S. Beyond text: ChatGPT as an emotional resilience support tool for Gen Z – A sequential explanatory design exploration. E-Learning and Digital Media 2024 View
  3. Prescott J, Barnes S. Artificial intelligence positive psychology and therapy. Counselling and Psychotherapy Research 2024;24(3):843 View
  4. Villarreal-Zegarra D, Reategui-Rivera C, García-Serna J, Quispe-Callo G, Lázaro-Cruz G, Centeno-Terrazas G, Galvez-Arevalo R, Escobar-Agreda S, Dominguez-Rodriguez A, Finkelstein J. Self-Administered Interventions Based on Natural Language Processing Models for Reducing Depressive and Anxiety Symptoms: Systematic Review and Meta-Analysis. JMIR Mental Health 2024;11:e59560 View
  5. Li H, Zhang R, Yao M. Finding love in algorithms: deciphering the emotional contexts of close encounters with AI chatbots. Journal of Computer-Mediated Communication 2024;29(5) View
  6. Pan S, Mou Y. Constructing the meaning of human–AI romantic relationships from the perspectives of users dating the social chatbot Replika. Personal Relationships 2024;31(4):1090 View
  7. Singh S, Gambill J, Attalla M, Fatima R, Gill A, Siddiqui H. Evaluating the Clinical Validity and Reliability of Artificial Intelligence-Enabled Diagnostic Tools in Neuropsychiatric Disorders. Cureus 2024 View
  8. Chin H, Zhunis A, Cha M. Behaviors and Perceptions of Human-Chatbot Interactions Based on Top Active Users of a Commercial Social Chatbot. Proceedings of the ACM on Human-Computer Interaction 2024;8(CSCW2):1 View
  9. Denecke K, Gabarron E. The ethical aspects of integrating sentiment and emotion analysis in chatbots for depression intervention. Frontiers in Psychiatry 2024;15 View
  10. Gong E, Bang C. Revolutionizing gastrointestinal endoscopy: the emerging role of large language models. Clinical Endoscopy 2024;57(6):759 View
  11. Demir S. Evaluation of the reliability and readability of answers given by chatbots to frequently asked questions about endophthalmitis: A cross-sectional study on chatbots. Health Informatics Journal 2024;30(4) View
  12. Naseri A, Antikchi M, Barahman M, Shirinzadeh-Dastgiri A, HaghighiKian S, Vakili-Ojarood M, Rahmani A, Shahbazi A, Shiri A, Masoudi A, Aghasipour M, Aghili K, Neamatzadeh H. AI Chatbots in Oncology: A Comparative Study of Sider Fusion AI and Perplexity AI for Gastric Cancer Patients. Indian Journal of Surgical Oncology 2024 View
  13. Sidani L, Nadar S, Tfaili J, El Rayes S, Sharara F, Elhage J, Fakhoury M. Digital Psychiatry: Opportunities, Challenges, and Future Directions. Journal of Psychiatric Practice 2024;30(6):400 View
  14. Gong E, Bang C, Lee J, Park J, Kim E, Kim S, Kimm M, Choi S. Large Language Models in Gastroenterology: Systematic Review. Journal of Medical Internet Research 2024;26:e66648 View
  15. Boadu D, Boafo F, Owusu-Ansah L, Mensah S. AI and VR-Powered Interventions for Social Anxiety. International Journal of Virtual and Augmented Reality 2025;7(1):1 View
  16. Tao J, Maguire-Wilkerson A, Rusley J, Wray T, Chan P. Implementing conversational artificial intelligence technology for the prevention of HIV and other sexually transmitted infections in real-world settings. AIDS 2025;39(3):324 View
  17. Dehbozorgi R, Zangeneh S, Khooshab E, Nia D, Hanif H, Samian P, Yousefi M, Hashemi F, Vakili M, Jamalimoghadam N, Lohrasebi F. The application of artificial intelligence in the field of mental health: a systematic review. BMC Psychiatry 2025;25(1) View
  18. Lawson McLean A, Hristidis V. Evidence-Based Analysis of AI Chatbots in Oncology Patient Education: Implications for Trust, Perceived Realness, and Misinformation Management. Journal of Cancer Education 2025 View
  19. Ibrahim S, Li M, Patel J, Katapally T. Utilizing natural language processing for precision prevention of mental health disorders among youth: A systematic review. Computers in Biology and Medicine 2025;188:109859 View
  20. Al Maamari R, Elsherbiny M. Artificial Intelligence in Providing Psychosocial Support in Natural Hazards: A Semi-Systematic Literature Review. Journal of Technology in Human Services 2025:1 View
  21. Chen C, Lam K, Yip K, So H, Lum T, Wong I, Yam J, Chui C, Ip P. Comparison of an AI Chatbot With a Nurse Hotline in Reducing Anxiety and Depression Levels in the General Population: Pilot Randomized Controlled Trial. JMIR Human Factors 2025;12:e65785 View
  22. Esmaeilzadeh P, Hassanein K, Head M. AI-human interactions in healthcare: exploring users’ post-adoption behaviors of AI mental health chatbots. Behaviour & Information Technology 2025:1 View
  23. Escoredo M, Mostovoy K, Schickler R, Bechtel A, Shagan J, Bunge E. Enhancing parental skills through artificial intelligence‐based conversational agents: The PAT Initiative. Family Relations 2025 View
  24. Xu S. How can technology support young people’s mental health and well-being? Not a replacement for traditional therapy, but a complement to existing mental health services. Mental Health and Digital Technologies 2025 View
  25. Tong A, Wong K, Chung W, Mak W. Effectiveness of Topic-Based Chatbots on Mental Health Self-Care and Mental Well-Being: Randomized Controlled Trial. Journal of Medical Internet Research 2025;27:e70436 View
  26. Hung J, Hartanto A, Goh A, Eun Z, Kasturiratna K, Lee Z, Majeed N. The efficacy of incorporating Artificial Intelligence (AI) chatbots in brief gratitude and self-affirmation interventions: Evidence from two exploratory experiments. Computers in Human Behavior: Artificial Humans 2025;4:100151 View
  27. Milic J, Zrnic I, Grego E, Jovic D, Stankovic V, Djurdjevic S, Sapic R. The Role of Artificial Intelligence in Managing Bipolar Disorder: A New Frontier in Patient Care. Journal of Clinical Medicine 2025;14(7):2515 View
  28. Librado González N, Onofre Rodríguez D, Sánchez Nigenda R, dos Santos Monteiro J, Benavides Torres R, Márquez Vega M. Revisión sistemática de programas de prevención de embarazo adolescente mediante páginas web y chatbots. Revista Panamericana de Salud Pública 2025;49:1 View
  29. Bunge E, Desage C. A Framework for Evaluating Mental Health Artificial Intelligence-based Conversational Agents. Journal of Technology in Behavioral Science 2025 View
  30. Zou W, Liu Z, Lin C. The influence of individuals’ emotional involvement and perceived roles of AI chatbots on emotional self-efficacy. Information, Communication & Society 2025:1 View

Books/Policy Documents

  1. Porna S, Ahmad M, Vallejo R, Shahzadi I, Rahman M. Responsible Implementations of Generative AI for Multidisciplinary Use. View
  2. Sterling L. Interpersonal Relationships in the Digital Age [Working Title]. View
  3. . How Digital Technologies Can Support Positive Psychology. View
  4. Sowbarnika A, Patra A, Kaur L, Suresh S, Srivastava S, Chawla D. Chatbots and Mental Healthcare in Psychology and Psychiatry. View
  5. Wanick V, Bazaki E, Landim A, dos Santos R, Paiva Medeiros G, Vieira T, de Barros Costa E, Moura J. Sustainable Apparel Retailing. View
  6. Shank D. The Machine Penalty. View

Conference Proceedings

  1. Shin M, Chin H, Song H, Choi Y, Choi J, Cha M. 2024 IEEE International Conference on Big Data and Smart Computing (BigComp). Context-Aware Offensive Language Detection in Human-Chatbot Conversations View
  2. Kaushik P, Renuka , Parihar S, Khalid M, Sharma U, Mary J. 2024 1st International Conference on Advances in Computing, Communication and Networking (ICAC2N). Enhancing Emotional Support Chatbots Using Deep Learning & NLP: A Study on Personalization and Effectiveness View
  3. Pan S, de Graaf M. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Developing a Social Support Framework: Understanding the Reciprocity in Human-Chatbot Relationship View
  4. Anthis J, Pauketat J, Ladak A, Manoli A. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Perceptions of Sentient AI and Other Digital Minds: Evidence from the AI, Morality, and Sentience (AIMS) Survey View
  5. Kollig F, Pater J, Nova F, Fiesler C. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Fictional Failures and Real-World Lessons: Ethical Speculation Through Design Fiction on Emotional Support Conversational AI View
  6. S D, Raj A S, R V. 2025 International Conference on Intelligent Computing and Control Systems (ICICCS). MindMate: AI-Powered Multilingual Mental Health Chatbot with Personalized Voice and Text Support with Rasa and Streamlit View