This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (627) Digital Health Reviews (1516) Web-based and Mobile Health Interventions (3627) mHealth for Wellness, Behavior Change and Prevention (3096) Behavior Change (769)

Published on in Vol 24, No 10 (2022): October

This is a member publication of Imperial College London (Jisc)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/39243, first published .
Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory

Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory

Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory

Authors of this article:

Laura Martinengo1 Author Orcid Image ;   Ahmad Ishqi Jabir1 Author Orcid Image ;   Westin Wei Tin Goh1 Author Orcid Image ;   Nicholas Yong Wai Lo1 Author Orcid Image ;   Moon-Ho Ringo Ho2 Author Orcid Image ;   Tobias Kowatsch3, 4, 5, 6 Author Orcid Image ;   Rifat Atun7, 8, 9, 10 Author Orcid Image ;   Susan Michie11 Author Orcid Image ;   Lorainne Tudor Car1, 12 Author Orcid Image
Article Authors Cited by (20) Tweetations (9) Metrics

Journals

  1. Nkabane-Nkholongo E, Mokgatle M, Bickmore T, Julce C, Jack B. Adaptation of the Gabby conversational agent system to improve the sexual and reproductive health of young women in Lesotho. Frontiers in Digital Health 2023;5 View
  2. Guo H, Yang H, Yuan G, Zhu Z, Zhang K, Zhang X, Lu X, Zhang J, Du J, Shi H, Jin G, Hao J, Sun Y, Su P, Zhang Z. Effectiveness of information and communication technology(ICT) for addictive behaviors: An umbrella review of systematic reviews and meta-analysis of randomized controlled trials. Computers in Human Behavior 2023;147:107843 View
  3. Brown A, Kumar A, Melamed O, Ahmed I, Wang Y, Deza A, Morcos M, Zhu L, Maslej M, Minian N, Sujaya V, Wolff J, Doggett O, Iantorno M, Ratto M, Selby P, Rose J. A Motivational Interviewing Chatbot With Generative Reflections for Increasing Readiness to Quit Smoking: Iterative Development Study. JMIR Mental Health 2023;10:e49132 View
  4. Boesch M, Baty F, Rassouli F, Kowatsch T, Joerger M, Früh M, Brutsche M. Non-pharmaceutical interventions to optimize cancer immunotherapy. OncoImmunology 2023;12(1) View
  5. Kiuchi K, Otsu K, Hayashi Y. Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review. Behaviour & Information Technology 2024;43(15):3696 View
  6. Jabir A, Lin X, Martinengo L, Sharp G, Theng Y, Tudor Car L. Attrition in Conversational Agent–Delivered Mental Health Interventions: Systematic Review and Meta-Analysis. Journal of Medical Internet Research 2024;26:e48168 View
  7. Cheng S, Kopelovich S, Si D, Divina M, Gao N, Wang M, Kim J, Li Z, Blank J, Brian R, Turkington D. Co-Production of a Cognitive Behavioral Therapy Digital Platform for Families of Individuals Impacted by Psychosis. Journal of Technology in Behavioral Science 2024;9(1):140 View
  8. Anisha S, Sen A, Bain C. Evaluating the Potential and Pitfalls of AI-Powered Conversational Agents as Humanlike Virtual Health Carers in the Remote Management of Noncommunicable Diseases: Scoping Review. Journal of Medical Internet Research 2024;26:e56114 View
  9. Laymouna M, Ma Y, Lessard D, Schuster T, Engler K, Lebouché B. Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review. Journal of Medical Internet Research 2024;26:e56930 View
  10. Matthews J, Matthews S, Faries M, Wolever R. Supporting Sustainable Health Behavior Change: The Whole is Greater Than the Sum of Its Parts. Mayo Clinic Proceedings: Innovations, Quality & Outcomes 2024;8(3):263 View
  11. Chen P, Li Y, Zhang X, Feng X, Sun X. The acceptability and effectiveness of artificial intelligence-based chatbot for hypertensive patients in community: protocol for a mixed-methods study. BMC Public Health 2024;24(1) View
  12. Alves B, Mota P, Sineiro D, Carmo R, Santos P, Macedo P, Carreira J, Madeira R, Dias S, Pereira C. MoveONParkinson: developing a personalized motivational solution for Parkinson’s disease management. Frontiers in Public Health 2024;12 View
  13. Suffoletto B. Deceptively Simple yet Profoundly Impactful: Text Messaging Interventions to Support Health. Journal of Medical Internet Research 2024;26:e58726 View
  14. Dashtian M, Tavafian S, Karimzade Shirazi K, Yazdanpanah P. Designing a Knee Self-care Checklist for Menopause Women with Knee Osteoarthritis. Journal of Education and Community Health 2024;11(1):25 View
  15. Yang Q, Cheung K, Zhang Y, Zhang Y, Qin J, Xie Y. Conversational agents in physical and psychological symptom management: A systematic review of randomized controlled trials. International Journal of Nursing Studies 2025;163:104991 View
  16. Ananya A, Tuuli J, Perowne R, Gutman L. Barriers and Facilitators to User Engagement and Moderation for Web-Based Peer Support Among Young People: Qualitative Study Using the Behavior Change Wheel Framework. JMIR Human Factors 2025;12:e64097 View
  17. MacNeill A, Luke A, Doucet S. Individual differences in views toward healthcare conversational agents: A cross-sectional survey study. DIGITAL HEALTH 2025;11 View
  18. Tong A, Wong K, Chung W, Mak W. Effectiveness of topic-based chatbots on mental health self-care and mental well-being: A Randomized Controlled Trial (Preprint). Journal of Medical Internet Research 2024 View
  19. Chen P, Birna van Riemsdijk M, Heylen D, Jonker C, Tielman M. Why don't you do what you said you would? Conversational strategies for agents to understand users' reasons in supporting behavior. Behaviour & Information Technology 2025:1 View

Conference Proceedings

  1. Pietrantoni N. 2023 Fourth International Conference on Information Systems and Software Technologies (ICI2ST). A Structured Literature Review on Conversational Agents that Empower Health Interventions View