Personalization of Conversational Agent-Patient Interaction Styles for Chronic Disease Management: Two Consecutive Cross-sectional Questionnaire Studies

Christoph Gross   ^{1, 2 *} , BA, MA, PhD ;   Theresa Schachner   ^{1, 2 *} , BA, BSc, MSc, PhD ;   Andrea Hasl   ^{3, 4} , BSc, MSc ;   Dario Kohlbrenner   ^{5, 6} , MSc ;   Christian F Clarenbach   ⁵ , MD ;   Forian V Wangenheim   ² , Prof Dr ;   Tobias Kowatsch   ^{2, 7, 8} , MSc, PhD, Dipl Inform (FH)

¹ Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland

² Centre for Digital Health Interventions, Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland

³ Department of Educational Sciences, University of Potsdam, Potsdam, Germany

⁴ International Max Planck Research School on the Life Course, Berlin, Germany

⁵ Department of Pulmonology, University Hospital Zurich, Zurich, Switzerland

⁶ Faculty of Medicine, University of Zurich, Zurich, Switzerland

⁷ Centre for Digital Health Interventions, Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland

⁸ Saw Swee Hock School of Public Health, National University of Singapore, Singapore, Singapore

*these authors contributed equally