Published on in Vol 23, No 1 (2021): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/17828, first published .
Perceptions and Opinions of Patients About Mental Health Chatbots: Scoping Review

Perceptions and Opinions of Patients About Mental Health Chatbots: Scoping Review

Perceptions and Opinions of Patients About Mental Health Chatbots: Scoping Review

Journals

  1. Bergier H, Duron L, Sordet C, Kawka L, Schlencker A, Chasset F, Arnaud L. Digital health, big data and smart technologies for the care of patients with systemic autoimmune diseases: Where do we stand?. Autoimmunity Reviews 2021;20(8):102864 View
  2. Beilharz F, Sukunesan S, Rossell S, Kulkarni J, Sharp G. Development of a Positive Body Image Chatbot (KIT) With Young People and Parents/Carers: Qualitative Focus Group Study. Journal of Medical Internet Research 2021;23(6):e27807 View
  3. Paige S, Wilczewski H, Casale T, Bunnell B. Using a computer-tailored COPD screening assessment to promote advice-seeking behaviors. World Allergy Organization Journal 2021;14(11):100603 View
  4. Ahmed A, Aziz S, Khalifa M, Shah U, Hassan A, Abd-Alrazaq A, Househ M. Thematic Analysis on User Reviews for Depression and Anxiety Chatbot Apps: Machine Learning Approach. JMIR Formative Research 2022;6(3):e27654 View
  5. Dingler T, Kwasnicka D, Wei J, Gong E, Oldenburg B. The Use and Promise of Conversational Agents in Digital Health. Yearbook of Medical Informatics 2021;30(01):191 View
  6. Leo A, Schuelke M, Hunt D, Metzler J, Miller J, Areán P, Armbrecht M, Cheng A. A Digital Mental Health Intervention in an Orthopedic Setting for Patients With Symptoms of Depression and/or Anxiety: Feasibility Prospective Cohort Study. JMIR Formative Research 2022;6(2):e34889 View
  7. Abd-alrazaq A, Ahmed A, Alali H, Aldardour A, Househ M. The Effectiveness of Serious Games on Cognitive Processing Speed Among Older Adults With Cognitive Impairment: Systematic Review and Meta-analysis. JMIR Serious Games 2022;10(3):e36754 View
  8. Dhinagaran D, Martinengo L, Ho M, Joty S, Kowatsch T, Atun R, Tudor Car L. Designing, Developing, Evaluating, and Implementing a Smartphone-Delivered, Rule-Based Conversational Agent (DISCOVER): Development of a Conceptual Framework. JMIR mHealth and uHealth 2022;10(10):e38740 View
  9. Entenberg G, Dosovitsky G, Aghakhani S, Mostovoy K, Carre N, Marshall Z, Benfica D, Mizrahi S, Testerman A, Rousseau A, Lin G, Bunge E. User experience with a parenting chatbot micro intervention. Frontiers in Digital Health 2023;4 View
  10. Soni H, Ivanova J, Wilczewski H, Bailey A, Ong T, Narma A, Bunnell B, Welch B. Virtual conversational agents versus online forms: Patient experience and preferences for health data collection. Frontiers in Digital Health 2022;4 View
  11. Martinengo L, Lum E, Car J. Evaluation of chatbot-delivered interventions for self-management of depression: Content analysis. Journal of Affective Disorders 2022;319:598 View
  12. Abd-alrazaq A, Alhuwail D, Al-Jafar E, Ahmed A, Shuweihdi F, Reagu S, Househ M. The Effectiveness of Serious Games in Improving Memory Among Older Adults With Cognitive Impairment: Systematic Review and Meta-analysis. JMIR Serious Games 2022;10(3):e35202 View
  13. Hudson G, Negbenose E, Neary M, Jansli S, Schueller S, Wykes T, Jilka S. Comparing Professional and Consumer Ratings of Mental Health Apps: Mixed Methods Study. JMIR Formative Research 2022;6(9):e39813 View
  14. Shah J, DePietro B, D'Adamo L, Firebaugh M, Laing O, Fowler L, Smolar L, Sadeh‐Sharvit S, Taylor C, Wilfley D, Fitzsimmons‐Craft E. Development and usability testing of a chatbot to promote mental health services use among individuals with eating disorders following screening. International Journal of Eating Disorders 2022;55(9):1229 View
  15. Ahmad R, Siemon D, Gnewuch U, Robra-Bissantz S. Designing Personality-Adaptive Conversational Agents for Mental Health Care. Information Systems Frontiers 2022;24(3):923 View
  16. Rodriguez‐Arrastia M, Martinez‐Ortigosa A, Ruiz‐Gonzalez C, Ropero‐Padilla C, Roman P, Sanchez‐Labraca N. Experiences and perceptions of final‐year nursing students of using a chatbot in a simulated emergency situation: A qualitative study. Journal of Nursing Management 2022;30(8):3874 View
  17. Danieli M, Ciulli T, Mousavi S, Silvestri G, Barbato S, Di Natale L, Riccardi G. Assessing the Impact of Conversational Artificial Intelligence in the Treatment of Stress and Anxiety in Aging Adults: Randomized Controlled Trial. JMIR Mental Health 2022;9(9):e38067 View
  18. Biswas M, Alzubaidi M, Shah U, Abd-Alrazaq A, Shah Z. A Scoping Review to Find Out Worldwide COVID-19 Vaccine Hesitancy and Its Underlying Determinants. Vaccines 2021;9(11):1243 View
  19. Abd-alrazaq A, Alajlani M, Alhuwail D, Toro C, Giannicchi A, Ahmed A, Makhlouf A, Househ M. The Effectiveness and Safety of Serious Games for Improving Cognitive Abilities Among Elderly People With Cognitive Impairment: Systematic Review and Meta-Analysis. JMIR Serious Games 2022;10(1):e34592 View
  20. Chua J, Choolani M, Chee C, Chan Y, Lalor J, Chong Y, Shorey S. Insights of Parents and Parents‐To‐Be in Using Chatbots to Improve Their Preconception, Pregnancy, and Postpartum Health: A Mixed Studies Review. Journal of Midwifery & Women's Health 2023;68(4):480 View
  21. He L, Balaji D, Wiers R, Antheunis M, Krahmer E. Effectiveness and Acceptability of Conversational Agents for Smoking Cessation: A Systematic Review and Meta-analysis. Nicotine and Tobacco Research 2023;25(7):1241 View
  22. Blasiak A, Sapanel Y, Leitman D, Ng W, De Nicola R, Lee V, Todorov A, Ho D. Omnichannel Communication to Boost Patient Engagement and Behavioral Change With Digital Health Interventions. Journal of Medical Internet Research 2022;24(11):e41463 View
  23. Goonesekera Y, Donkin L. A Cognitive Behavioral Therapy Chatbot (Otis) for Health Anxiety Management: Mixed Methods Pilot Study. JMIR Formative Research 2022;6(10):e37877 View
  24. He Y, Yang L, Zhu X, Wu B, Zhang S, Qian C, Tian T. Mental Health Chatbot for Young Adults With Depressive Symptoms During the COVID-19 Pandemic: Single-Blind, Three-Arm Randomized Controlled Trial. Journal of Medical Internet Research 2022;24(11):e40719 View
  25. Potts C, Ennis E, Bond R, Mulvenna M, McTear M, Boyd K, Broderick T, Malcolm M, Kuosmanen L, Nieminen H, Vartiainen A, Kostenius C, Cahill B, Vakaloudis A, McConvey G, O’Neill S. Chatbots to Support Mental Wellbeing of People Living in Rural Areas: Can User Groups Contribute to Co-design?. Journal of Technology in Behavioral Science 2021;6(4):652 View
  26. White B, Martin A, White J. User Experience of COVID-19 Chatbots: Scoping Review. Journal of Medical Internet Research 2022;24(12):e35903 View
  27. Entenberg G, Mizrahi S, Walker H, Aghakhani S, Mostovoy K, Carre N, Marshall Z, Dosovitsky G, Benfica D, Rousseau A, Lin G, Bunge E. AI-based chatbot micro-intervention for parents: Meaningful engagement, learning, and efficacy. Frontiers in Psychiatry 2023;14 View
  28. Montenegro J, da Costa C, Janssen L. Evaluating the use of chatbot during pregnancy: A usability study. Healthcare Analytics 2022;2:100072 View
  29. Iniesto F, Coughlan T, Lister K, Devine P, Freear N, Greenwood R, Holmes W, Kenny I, McLeod K, Tudor R. Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study. ACM Transactions on Accessible Computing 2023;16(1):1 View
  30. Abd-alrazaq A, Alhuwail D, Ahmed A, Househ M. Effectiveness of Serious Games for Improving Executive Functions Among Older Adults With Cognitive Impairment: Systematic Review and Meta-analysis. JMIR Serious Games 2022;10(3):e36123 View
  31. Salamanca-Sanabria A, Jabir A, Lin X, Alattas A, Kocaballi A, Lee J, Kowatsch T, Tudor Car L. Exploring the Perceptions of mHealth Interventions for the Prevention of Common Mental Disorders in University Students in Singapore: Qualitative Study. Journal of Medical Internet Research 2023;25:e44542 View
  32. Haque M, Rubya S. "For an App Supposed to Make Its Users Feel Better, It Sure is a Joke" - An Analysis of User Reviews of Mobile Mental Health Applications. Proceedings of the ACM on Human-Computer Interaction 2022;6(CSCW2):1 View
  33. Dosovitsky G, Bunge E. Bonding With Bot: User Feedback on a Chatbot for Social Isolation. Frontiers in Digital Health 2021;3 View
  34. Marciano L, Saboor S. Reinventing mental health care in youth through mobile approaches: Current status and future steps. Frontiers in Psychology 2023;14 View
  35. Gopinath K, Kasilingam D. Antecedents of intention to use chatbots in service encounters: A meta‐analytic review. International Journal of Consumer Studies 2023;47(6):2367 View
  36. Görtz M, Baumgärtner K, Schmid T, Muschko M, Woessner P, Gerlach A, Byczkowski M, Sültmann H, Duensing S, Hohenfellner M. An artificial intelligence-based chatbot for prostate cancer education: Design and patient evaluation study. DIGITAL HEALTH 2023;9 View
  37. Sabour S, Zhang W, Xiao X, Zhang Y, Zheng Y, Wen J, Zhao J, Huang M. A chatbot for mental health support: exploring the impact of Emohaa on reducing mental distress in China. Frontiers in Digital Health 2023;5 View
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  39. Sanabria G, Greene K, Tran J, Gilyard S, DiGiovanni L, Emmanuel P, Sanders L, Kosyluk K, Galea J. “A Great Way to Start the Conversation”: Evidence for the Use of an Adolescent Mental Health Chatbot Navigator for Youth at Risk of HIV and Other STIs. Journal of Technology in Behavioral Science 2023;8(4):382 View
  40. Hsu M. The Construction of Critical Factors for Successfully Introducing Chatbots into Mental Health Services in the Army: Using a Hybrid MCDM Approach. Sustainability 2023;15(10):7905 View
  41. van der Schyff E, Ridout B, Amon K, Forsyth R, Campbell A. Providing Self-Led Mental Health Support Through an Artificial Intelligence–Powered Chat Bot (Leora) to Meet the Demand of Mental Health Care. Journal of Medical Internet Research 2023;25:e46448 View
  42. Chua J, Choolani M, Chee C, Yi H, Chan Y, Lalor J, Chong Y, Shorey S. ‘Parentbot – A Digital healthcare Assistant (PDA)’: A mobile application-based perinatal intervention for parents: Development study. Patient Education and Counseling 2023;114:107805 View
  43. Ngũnjiri A, Memiah P, Kimathi R, Wagner F, Ikahu A, Omanga E, Kweyu E, Ngunu C, Otiso L. Utilizing User Preferences in Designing the AGILE (Accelerating Access to Gender-Based Violence Information and Services Leveraging on Technology Enhanced) Chatbot. International Journal of Environmental Research and Public Health 2023;20(21):7018 View
  44. Wutz M, Hermes M, Winter V, Köberlein-Neu J. Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative Review. Journal of Medical Internet Research 2023;25:e46548 View
  45. Lin X, Martinengo L, Jabir A, Ho A, Car J, Atun R, Tudor Car L. Scope, Characteristics, Behavior Change Techniques, and Quality of Conversational Agents for Mental Health and Well-Being: Systematic Assessment of Apps. Journal of Medical Internet Research 2023;25:e45984 View
  46. Sarkar S, Gaur M, Chen L, Garg M, Srivastava B. A review of the explainability and safety of conversational agents for mental health to identify avenues for improvement. Frontiers in Artificial Intelligence 2023;6 View
  47. Tan T, Roslan N, Li J, Zou X, Chen X, Santosa A. Patient Acceptability of Symptom Screening and Patient Education Using a Chatbot for Autoimmune Inflammatory Diseases: Survey Study. JMIR Formative Research 2023;7:e49239 View
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  51. Kang A, Hetrick S, Cargo T, Hopkins S, Ludin N, Bodmer S, Stevenson K, Holt-Quick C, Stasiak K. Exploring Young Adults’ Views About Aroha, a Chatbot for Stress Associated With the COVID-19 Pandemic: Interview Study Among Students. JMIR Formative Research 2023;7:e44556 View
  52. Allan D. A mobile messaging-based conversational agent-led stress mindset intervention for New Zealand small-to-medium-sized enterprise owner-managers: effectiveness and acceptability study. Behaviour & Information Technology 2024;43(12):2785 View
  53. AKYAZI K, BAŞTEMUR Ş. Interactive Robots: Therapy Robots. Psikiyatride Güncel Yaklaşımlar 2024;16(1):16 View
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  55. Wang X, Sanders H, Liu Y, Seang K, Tran B, Atanasov A, Qiu Y, Tang S, Car J, Wang Y, Wong T, Tham Y, Chung K. ChatGPT: promise and challenges for deployment in low- and middle-income countries. The Lancet Regional Health - Western Pacific 2023;41:100905 View
  56. Grodniewicz J, Hohol M. Waiting for a digital therapist: three challenges on the path to psychotherapy delivered by artificial intelligence. Frontiers in Psychiatry 2023;14 View
  57. Nguyen Q, Aparicio E, Jasczynski M, Channell Doig A, Yue X, Mane H, Srikanth N, Gutierrez F, Delcid N, He X, Boyd-Graber J. Rosie, a Health Education Question-and-Answer Chatbot for New Mothers: Randomized Pilot Study. JMIR Formative Research 2024;8:e51361 View
  58. Alanzi T, Alsalem A, Alzahrani H, Almudaymigh N, Alessa A, Mulla R, AlQahtani L, Bajonaid R, Alharthi A, Alnahdi O, Alanzi N. AI-Powered Mental Health Virtual Assistants Acceptance: An Empirical Study on Influencing Factors Among Generations X, Y, and Z. Cureus 2023 View
  59. Kiuchi K, Otsu K, Hayashi Y. Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review. Behaviour & Information Technology 2023:1 View
  60. Nkabane-Nkholongo E, Mpata-Mokgatle M, Jack B, Julce C, Bickmore T. Usability and Acceptability of a Conversational Agent Health Education App (Nthabi) for Young Women in Lesotho: Quantitative Study. JMIR Human Factors 2024;11:e52048 View
  61. Clement A, Ravet M, Stanger C, Gabrielli J. Feasibility, usability, and acceptability of MobileCoach-Teen: A smartphone app-based preventative intervention for risky adolescent drinking behavior. Journal of Substance Use and Addiction Treatment 2024;159:209275 View
  62. Xue J, Zhang B, Zhao Y, Zhang Q, Zheng C, Jiang J, Li H, Liu N, Li Z, Fu W, Peng Y, Logan J, Zhang J, Xiang X. Evaluation of the Current State of Chatbots for Digital Health: Scoping Review. Journal of Medical Internet Research 2023;25:e47217 View
  63. Shah H, Househ M. Mapping loneliness through social intelligence analysis: a step towards creating global loneliness map. BMJ Health & Care Informatics 2023;30(1):e100728 View
  64. Cheng S, Kopelovich S, Si D, Divina M, Gao N, Wang M, Kim J, Li Z, Blank J, Brian R, Turkington D. Co-Production of a Cognitive Behavioral Therapy Digital Platform for Families of Individuals Impacted by Psychosis. Journal of Technology in Behavioral Science 2024;9(1):140 View
  65. Novozhilova E, Mays K, Katz J. Looking towards an automated future: U.S. attitudes towards future artificial intelligence instantiations and their effect. Humanities and Social Sciences Communications 2024;11(1) View
  66. Ni Z, Peng M, Balakrishnan V, Tee V, Azwa I, Saifi R, Nelson L, Vlahov D, Altice F. Implementation of Chatbot Technology in Health Care: Protocol for a Bibliometric Analysis. JMIR Research Protocols 2024;13:e54349 View
  67. Maples B, Cerit M, Vishwanath A, Pea R. Loneliness and suicide mitigation for students using GPT3-enabled chatbots. npj Mental Health Research 2024;3(1) View
  68. Alanezi F. Assessing the Effectiveness of ChatGPT in Delivering Mental Health Support: A Qualitative Study. Journal of Multidisciplinary Healthcare 2024;Volume 17:461 View
  69. Kim H. The Effects of Artificial Intelligence Chatbots on Women’s Health: A Systematic Review and Meta-Analysis. Healthcare 2024;12(5):534 View
  70. Olier Herrera J, Ferreras López B, Guzmán-Sabogal Y, Peña Pérez D, Ramírez Cruz M. Uso de herramientas virtuales para el abordaje inicial en pacientes con síntomas de salud mental: una revisión de la literatura. Persona y Bioética 2024;27(2):1 View
  71. Xu X, Yao B, Dong Y, Gabriel S, Yu H, Hendler J, Ghassemi M, Dey A, Wang D. Mental-LLM. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies 2024;8(1):1 View
  72. D’Adamo L, Grammer A, Rackoff G, Shah J, Firebaugh M, Taylor C, Wilfley D, Fitzsimmons‐Craft E. Rates and correlates of study enrolment and use of a chatbot aimed to promote mental health services use for eating disorders following online screening. European Eating Disorders Review 2024;32(4):748 View
  73. Laymouna M, Ma Y, Lessard D, Schuster T, Engler K, Lebouché B. Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review. Journal of Medical Internet Research 2024;26:e56930 View
  74. Lenton‐Brym A, Collins A, Lane J, Busso C, Ouyang J, Fitzpatrick S, Kuo J, Monson C. Using machine learning to increase access to and engagement with trauma‐focused interventions for posttraumatic stress disorder. British Journal of Clinical Psychology 2024 View
  75. Wu P, Summers C, Panesar A, Kaura A, Zhang L. AI Hesitancy and Acceptability—Perceptions of AI Chatbots for Chronic Health Management and Long COVID Support: Survey Study. JMIR Human Factors 2024;11:e51086 View
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  77. Naher J. Can ChatGPT provide a better support: a comparative analysis of ChatGPT and dataset responses in mental health dialogues. Current Psychology 2024;43(28):23837 View
  78. Singh P, Malik G. Mixed Method Approach towards Continuous Use of Chatbots in Healthcare Apps: An Integration of Humanizing Experience Theory. Services Marketing Quarterly 2024;45(3):225 View
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Books/Policy Documents

  1. Simões de Almeida R, da Silva T. Digital Therapies in Psychosocial Rehabilitation and Mental Health. View
  2. Nguyen N, Labonte-Lemoyne E, Gregoire Y, Radanielina-Hita M, Senecal S. HCI International 2022 – Late Breaking Posters. View
  3. Mannina S, Addas S. Information Systems and Neuroscience. View
  4. Chatterjee L, Sengupta R. Digital Identity in the New Era of Personalized Medicine. View
  5. Gundavarapu M, Saaketh Koundinya G, Bollina Devi Sai T, Kidambi Sree G. Applied Computational Technologies. View
  6. Larsen M, Vo L, Pratap A, Peters D. Tasman’s Psychiatry. View
  7. Kumar V, Medda G, Recupero D, Riboni D, Helaoui R, Fenu G. Advances in Bias and Fairness in Information Retrieval. View
  8. Mancini A, Fabbo A. Noninvasive Mechanical Ventilation and Neuropsychiatric Disorders. View
  9. Kingdon D, Rowlands P. Seminars in General Adult Psychiatry. View
  10. Koukopoulos A, Danias N. Inclusivity and Accessibility in Digital Health. View
  11. Tahvanainen L, Tetri B, Ahonen O. Digital Health and Wireless Solutions. View
  12. Rupali , Sharma N, Arora P, Mishra P. Transforming the Financial Landscape With ICTs. View
  13. Wong Delacruz N, Sotomayor Sanchez M. International Conference on Applied Technologies. View
  14. Ascorbe P, Campos M, Domínguez C, Heras J, Pérez M, Terroba-Reinares A. Advances in Artificial Intelligence. View
  15. Larsen M, Vo L, Pratap A, Peters D. Tasman’s Psychiatry. View
  16. Debray A, Saha R, Mishra S, Sobti R, Khanna A. Innovative Computing and Communications. View
  17. Mundargi Z, Patil S, Phadke M, Sundkar R, Dongre R, Raut A. Proceedings of the 5th International Conference on Data Science, Machine Learning and Applications; Volume 1. View
  18. Mahed Mousavi S, Negro R, Riccardi G. Proceedings of the Eighth Italian Conference on Computational Linguistics CliC-it 2021. View