This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (126) Dental Sciences (110) Natural Language Processing (636) Quality Improvement (223)

Published on in Vol 22, No 7 (2020): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18652, first published .
Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Authors of this article:

Ye Lin1 Author Orcid Image ;   Y Alicia Hong2 Author Orcid Image ;   Bradley S Henson1 Author Orcid Image ;   Robert D Stevenson1 Author Orcid Image ;   Simon Hong1 Author Orcid Image ;   Tianchu Lyu3 Author Orcid Image ;   Chen Liang3 Author Orcid Image
Article Authors Cited by (31) Tweetations (8) Metrics

Journals

  1. Krut A, Horachuk V. PATIENTS' SATISFACTION WITH DENTAL CARE (ON THE RESULTS OF SOCIOLOGICAL RESEARCH). Wiadomości Lekarskie 2021;74(3):674 View
  2. Shah A, Naqvi R, Jeong O. Detecting Topic and Sentiment Trends in Physician Rating Websites: Analysis of Online Reviews Using 3-Wave Datasets. International Journal of Environmental Research and Public Health 2021;18(9):4743 View
  3. Vafeiadis M. Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence. Health Communication 2023;38(1):80 View
  4. Valera P, Carmona D, Malarkey S, Sinangil N, Owens M, Lefebre A. Exploring Online Health Reviews to Monitor COVID-19 Public Health Responses in Alabama State Department of Corrections: Case Example. JMIR Formative Research 2021;5(11):e32591 View
  5. Gao H, Lu S, Kou X. Research on the identification of medical service quality factors: based on a data-driven method. Internet Research 2022;32(5):1617 View
  6. Nichols K, Pappas R. The #ethics behind social media influencers in dentistry. The Journal of the American Dental Association 2022;153(10):1010 View
  7. Kulshrestha A, Krishnaswamy V, Sharma M. A deep learning model for online doctor rating prediction. Journal of Forecasting 2023;42(5):1245 View
  8. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  9. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  10. Bez S, Georgescu I, Farazi M. TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms. Technovation 2023;121:102625 View
  11. Muhammad Shah A, Lee K. The Role of Emotions Intensity in Helpfulness of Online Physician Reviews. Intelligent Automation & Soft Computing 2022;31(3):1719 View
  12. Larsen M, Holde G, Johnsen J. Challenging encounters in clinical dentistry: a qualitative study investigating online reviews of patient satisfaction with Norwegian dentists. Acta Odontologica Scandinavica 2022;80(5):328 View
  13. Saloux A, Couatarmanach A, Chauvel B, Jeanne S, Brezulier D. Knowledge, attitudes and professional practices of ortho-periodontal care of adults: a cross-sectional survey in France. BMC Oral Health 2022;22(1) View
  14. Byrne M, O’Malley L, Glenny A, Pretty I, Tickle M, Consoli S. Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England. PLOS ONE 2021;16(12):e0259797 View
  15. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  16. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook. Healthcare 2021;9(10):1369 View
  17. Fang J, Wen L, Ren H, Wen C. The effect of technical and functional quality on online physician selection: Moderation effect of competition intensity. Information Processing & Management 2022;59(4):102969 View
  18. KARIMBUX N, JOHN M, STERN A, MAZANEC M, D'AMOUR A, COURTEMANCHE J, RABSON B. MEASURING PATIENT EXPERIENCE OF ORAL HEALTH CARE: A CALL TO ACTION. Journal of Evidence-Based Dental Practice 2023;23(1):101788 View
  19. A. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. International Journal of Environmental Research and Public Health 2021;18(18):9912 View
  20. Simakova A, Gorbatova L, Grjibovski A, Gorbatova M, Goldberg M. Satisfaction with dentist-patient interaction at the municipal polyclinic: level and affecting factors. Stomatologiya 2023;102(2):34 View
  21. Stanley J, Hensley M, King R, Baum N. The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes. Healthcare 2023;11(10):1411 View
  22. Ionov M, Dubinina E, Tregubenko I, Zvartau N, Konradi A. Russian-language translation and cultural adaptation of the Norwegian ‘Patient Experience Questionnaire’. PEC Innovation 2023;2:100174 View
  23. Chandrasekaran R, Bapat P, Venkata P, Moustakas E. Face time with physicians: How do patients assess providers in video-visits?. Heliyon 2023;9(6):e16883 View
  24. Georgieva G. ASSESSMENT OF PATIENT SATISFACTION WITH THE QUALITY OF DENTAL SERVICES PROVIDED BY STUDENTS OF DENTAL MEDICINE. MEDIS – INTERNATIONAL JOURNAL OF MEDICAL SCIENCES AND RESEARCH 2023;2(3):61 View
  25. Chakaipa S, Prior S, Pearson S, van Dam P. Improving Patient Experience through Meaningful Engagement: The Oral Health Patient’s Journey. Oral 2023;3(4):499 View
  26. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  27. Chen L, Chen C, Loverio J, Wang M, Lee L, Hou Y. Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty. Quality Management in Health Care 2024;33(3):176 View
  28. Cho H, Park B. A Study on the General Public’s Perceptions of Dental Fear Using Unstructured Big Data. Journal of Dental Hygiene Science 2023;23(4):255 View
  29. Kalabikhina I, Moshkin V, Kolotusha A, Kashin M, Klimenko G, Kazbekova Z. Advancing Semantic Classification: A Comprehensive Examination of Machine Learning Techniques in Analyzing Russian-Language Patient Reviews. Mathematics 2024;12(4):566 View
  30. Larsen M, Holde G, Johnsen J. Investigating Patient Satisfaction Through Web-Based Reviews of Norwegian Dentists: Quantitative Study Using the Meaning Extraction Method. Journal of Participatory Medicine 2024;16:e49262 View
  31. Sharka R, Sedayo L, Morad M, Abuljadayel J. Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model. Frontiers in Oral Health 2024;5 View