This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (126) Participatory Medicine & E-Patients (758) Quality Improvement (223)

Published on in Vol 22, No 7 (2020): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/14455, first published .
Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis

Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis

Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis

Authors of this article:

Zackary Dunivin1 Author Orcid Image ;   Lindsay Zadunayski2 Author Orcid Image ;   Ujjwal Baskota3 Author Orcid Image ;   Katie Siek1 Author Orcid Image ;   Jennifer Mankoff4 Author Orcid Image
Article Authors Cited by (20) Tweetations (6) Metrics

Journals

  1. Yan Q, Jensen K, Thomas R, Field A, Jiang Z, Goei C, Davies M. Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study. JMIR Cardio 2021;5(1):e22975 View
  2. Haynes D, Pampari A, Topham C, Schwarzenberger K, Heath M, Zou J, Greiling T. Patient Experience Surveys Reveal Gender-Biased Descriptions of Their Care Providers. Journal of Medical Systems 2021;45(10) View
  3. Quinones A, Tang J, Vasan V, Li T, Schupper A, Ali M, White C, Hannah T, Asfaw Z, Li A, Durbin J, Arvind V, Kim J, Choudhri T. Trends in Online Patient Perspectives of Neurosurgeons: A Sentiment Analysis. Neurosurgery Open 2022;3(4) View
  4. Choi H, Maasberg M. An empirical analysis of experienced reviewers in online communities: what, how, and why to review. Electronic Markets 2022;32(3):1293 View
  5. Kochubey A, Yarotsky S, Kochubey V, Evdoshenko O. Evaluation of the use of soft skills by department heads. Medicine of Extreme Situations 2022;(2022(3)) View
  6. Barnett J, Bjarnadóttir M, Anderson D, Chen C. Understanding Gender Biases and Differences in Web-Based Reviews of Sanctioned Physicians Through a Machine Learning Approach: Mixed Methods Study. JMIR Formative Research 2022;6(9):e34902 View
  7. Trager M, Queen D, Fan W, Samie F. Patient Satisfaction of General Dermatologists: A Quantitative and Qualitative Analysis of 38,008 Online Reviews by Gender and Years of Experience. JID Innovations 2022;2(2):100089 View
  8. Mark E, Oswald M, Kundar P, Gulati M. Patient‐Centered Insights and Biases Regarding Cardiologists Via Online Review Platform Analysis. Journal of the American Heart Association 2023;12(3) View
  9. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  10. Adams E, Louters M, Kocsuta V, Ganesh M, Jang A, Ansbro B, Thavaseelan S, Kielb S. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215 View
  11. Misharin V, Kochubey A. Pilot survey of physicians on the system of assigning professional grades. Medicine of Extreme Situations 2023;(2023(3)) View
  12. Azimi S, Ansari S. I don’t like it but I use it: how online physician reviews affect readers’ trust. Journal of Consumer Marketing 2023;40(7):940 View
  13. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  14. Vasan V, Cheng C, Lerner D, Vujovic D, van Gerwen M, Iloreta A. A natural language processing approach to uncover patterns among online ratings of otolaryngologists. The Journal of Laryngology & Otology 2023;137(12):1384 View
  15. Salisbury H. Helen Salisbury: How the duty of kindness could suppress legitimate debate. BMJ 2023:p2859 View
  16. Bai S, Tan Y, Zhao J, Yu D, Zhang J, Li Q. How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data. Heliyon 2024;10(7):e28563 View
  17. Wei X, Yu S, Li C. Influence of Physical Attractiveness and Gender on Patient Preferences in Digital Doctor Consultations: Experimental Study. Journal of Medical Internet Research 2024;26:e46551 View
  18. Madanay F, Tu K, Campagna A, Davis J, Doerstling S, Chen F, Ubel P. What patients like and dislike about their physicians: Developing and testing a natural-language-processing algorithm to classify social judgments in online physician reviews (Preprint). Journal of Medical Internet Research 2023 View

Books/Policy Documents

  1. Lagro-Janssen T, Teunissen D. Gendersensitieve huisartsgeneeskunde. View