This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128) Quality/Credibility of eHealth Information and Trust Issues (531)

Published on in Vol 22, No 4 (2020): April

The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”

The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”

The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”

Authors of this article:

Evan K Perrault1 Author Orcid Image ;   Grace M Hildenbrand1 Author Orcid Image
Article Authors Cited by (1) Tweetations (2) Metrics

Journals

  1. Huang C, Lee P, Chen L. Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis. JMIR Formative Research 2024;8:e54334 View