This paper is in the following e-collection/theme issue:

Artificial Intelligence (1754) Chatbots and Conversational Agents (637) Human Factors and Usability Case Studies (897) Methods in Human Factors Research (53) Anxiety and Stress Disorders (1188)

Published on in Vol 22, No 3 (2020): March

User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis

User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis

User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis

Authors of this article:

Vivian Ta1 Author Orcid Image ;   Caroline Griffith1 Author Orcid Image ;   Carolynn Boatfield1 Author Orcid Image ;   Xinyu Wang1 Author Orcid Image ;   Maria Civitello1 Author Orcid Image ;   Haley Bader1 Author Orcid Image ;   Esther DeCero1 Author Orcid Image ;   Alexia Loggarakis1 Author Orcid Image
Article Authors Cited by (191) Tweetations (16) Metrics

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  1. van Wezel M, Croes E, Antheunis M. Chatbot Research and Design. View
  2. Benítez-Guijarro A, Bond R, Booth F, Callejas Z, Ennis E, Esposito A, Kraus M, McConvey G, McTear M, Mulvenna M, Potts C, Pragst L, Turkington R, Wagner N, Zheng H. Conversational Dialogue Systems for the Next Decade. View
  3. Pesonen J. Learning and Collaboration Technologies: Games and Virtual Environments for Learning. View
  4. Hernández-Carvajal E, Gómez-Ramírez D. Artificial Intelligence for COVID-19. View
  5. Simões de Almeida R, da Silva T. Digital Therapies in Psychosocial Rehabilitation and Mental Health. View
  6. Weijers D, Munn N. Philosophy and Theory of Artificial Intelligence 2021. View
  7. Weber-Guskar E. Social Robotics and the Good Life. View
  8. Brandtzaeg P, You Y, Wang X, Lao Y. HCI International 2023 – Late Breaking Papers. View
  9. Kovalyova A. Generative AI in Teaching and Learning. View
  10. Pani B, Crawford J, Allen K. Applications of Generative AI. View
  11. Goodings L, Ellis D, Tucker I. Understanding Mental Health Apps. View
  12. Salles A, Wajnerman Paz A. Brains and Machines: Towards a Unified Ethics of AI and Neuroscience. View
  13. Koukopoulos A, Danias N. Inclusivity and Accessibility in Digital Health. View
  14. Kossack P, Unger H. Advances in Real-Time and Autonomous Systems. View
  15. Weijers D, Munn N. Fostering Consumer Well-Being. View
  16. Guingrich R, Graziano M. Oxford Intersections: AI in Society. View
  17. Munn N, Weijers D. Oxford Intersections: AI in Society. View
  18. Brandtzaeg P, Skjuve M, Følstad A. Oxford Intersections: AI in Society. View
  19. Shank D. The Machine Penalty. View

Conference Proceedings

  1. Wardhana A, Ferdiana R, Hidayah I. 2021 International Conference on Artificial Intelligence and Mechatronics Systems (AIMS). Empathetic Chatbot Enhancement and Development: A Literature Review View
  2. Wang Q, Jing S, Goel A. Designing Interactive Systems Conference. Co-Designing AI Agents to Support Social Connectedness Among Online Learners: Functionalities, Social Characteristics, and Ethical Challenges View
  3. Damij N, Bhattacharya S. 2022 IEEE Technology and Engineering Management Conference (TEMSCON EUROPE). The Role of AI Chatbots in Mental Health Related Public Services in a (Post)Pandemic World: A Review and Future Research Agenda View
  4. He W, Lau R. 2021 Second International Conference on Intelligent Data Science Technologies and Applications (IDSTA). A Hybrid Deep Learning Model for Emotion Detection in Emotion-sensitive Robo-advisors View
  5. Sadeghian S, Hassenzahl M. 27th International Conference on Intelligent User Interfaces. The ”Artificial” Colleague: Evaluation of Work Satisfaction in Collaboration with Non-human Coworkers View
  6. Fang N, Zhang C, Sankaran S, Ren S. 2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI). Role of Socially Assistive Robots in Reducing Anxiety and Preserving Autonomy in Children View
  7. Bowie-DaBreo D, Sas C, Iles-Smith H, Sünram-Lea S. CHI Conference on Human Factors in Computing Systems. User Perspectives and Ethical Experiences of Apps for Depression: A Qualitative Analysis of User Reviews View
  8. Yorita A, Egerton S, Chan C, Kubota N. 2021 IEEE Symposium Series on Computational Intelligence (SSCI). Development of Esteem Support based on Psychodrama and Design Thinking approach View
  9. Reicherts L, Park G, Rogers Y. Proceedings of the 4th Conference on Conversational User Interfaces. Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations View
  10. Legaspi Jr. C, Pacana T, Loja K, Sing C, Ong E. Asian HCI Symposium '22. User Perception of Wysa as a Mental Well-being Support Tool during the COVID-19 Pandemic View
  11. Xygkou A, Siriaraya P, Covaci A, Prigerson H, Neimeyer R, Ang C, She W. Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. The "Conversation" about Loss: Understanding How Chatbot Technology was Used in Supporting People in Grief. View
  12. Shao R. Proceedings of the 2nd Empathy-Centric Design Workshop. An Empathetic AI for Mental Health Intervention: Conceptualizing and Examining Artificial Empathy View
  13. Saccardi I, Masthoff J. Adjunct Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization. Adapting Emotional Support in Teams: Emotional Stability and Productivity View
  14. Zhang M, Papachristos E, Merritt T. Proceedings of the 5th International Conference on Conversational User Interfaces. Facilitating Mindful Eating with a Voice Assistant View
  15. Bae Brandtzæg P, Skjuve M, Kristoffer Dysthe K, Følstad A. Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots View
  16. Booth F, Potts C, Bond R, Mulvenna M, Ennis E, Mctear M. Proceedings of the 33rd European Conference on Cognitive Ergonomics. Review mining to discover user experience issues in mental health and wellbeing chatbots View
  17. Croes E, Antheunis M, He L. 2023 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos (ACIIW). You Go First: The Effects of Self-Disclosure Reciprocity in Human-Chatbot Interactions View
  18. Karim S, Kang J, Girouard A. Proceedings of the 2023 ACM Designing Interactive Systems Conference. Exploring Rulebook Accessibility and Companionship in Board Games via Voiced-based Conversational Agent Alexa View
  19. Xygkou A, Ang C, Siriaraya P, Kopecki J, Covaci A, Kanjo E, She W. Proceedings of the CHI Conference on Human Factors in Computing Systems. MindTalker: Navigating the Complexities of AI-Enhanced Social Engagement for People with Early-Stage Dementia View
  20. Wang C, Tseng Y. Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. “I Don't Want to be Pitied by a Bot”: Understand How to Design Chatbots to Support People Being Ghosted on Dating Applications View
  21. Ma Z, Mei Y, Long Y, Su Z, Gajos K. Proceedings of the CHI Conference on Human Factors in Computing Systems. Evaluating the Experience of LGBTQ+ People Using Large Language Model Based Chatbots for Mental Health Support View
  22. Zhu G, Zhou Y, Wei H. 2024 13th International Conference on Educational and Information Technology (ICEIT). Development of an Artificial Intelligence based Counseling Assistance Platform for College Students View
  23. Liu T, Zhao H, Liu Y, Wang X, Peng Z. Proceedings of the 37th Annual ACM Symposium on User Interface Software and Technology. ComPeer: A Generative Conversational Agent for Proactive Peer Support View
  24. Altwala N, Bull C, Kirk D. Proceedings of the 12th International Conference on Human-Agent Interaction. Exploring the Potential of AI Chatbots for Supporting Individuals with Dementia: Thematic Insights from User-Centered Workshops View
  25. Shayaninasab M, Zahoor M, Yalçın Ö. Proceedings of the ACM International Conference on Intelligent Virtual Agents. Empathic Dialog Systems for Patient Intake: Balancing Task-Completion and Emotional Support using RAGs View
  26. Huang H, Chang J. Proceedings of the 2024 International Conference on Artificial Intelligence and Teacher Education. Human-AI Interactions in Teacher Education: Examining Social Presence and Friendship View
  27. Azam A, Naz Z, Khan M. 2024 18th International Conference on Open Source Systems and Technologies (ICOSST). CancerBot: A Retrieval-Augmented Generation based Cancer Chatbot Using Large Language Models View
  28. Yu H, Tang F, Zhang L, Gomez R, Nichols E, Li G. 2024 IEEE International Conference on Robotics and Biomimetics (ROBIO). Improving Perceived Emotional Intelligence of Embodied Chatbot Haru via Multi-Modal Interaction View
  29. Freeman G, Schulenberg K, Li L, Panchanadikar R, McNeese N. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. "Comforting and Small Like a House Cat, Big and Intimidating Like a Bodyguard": How Women Perceive and Envision AI Companions as a New Harassment Mitigation Approach in Social VR View
  30. Huang J, Kim I, Yoon D. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Mirror to Companion: Exploring Roles, Values, and Risks of AI Self-Clones through Story Completion View
  31. Guan H, Jamieson J, Gao G, Yamashita N. Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. Unpacking Negative Feelings and Perceptual Gaps About Social Interactions with Conversational AI View
  32. Pan S, de Graaf M. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Developing a Social Support Framework: Understanding the Reciprocity in Human-Chatbot Relationship View
  33. Jamieson J, Akahori W, Yamashita N. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Understanding Cyber Hostility, Gossip, Exclusion, and Social Support in Remote and Hybrid Work Settings: Benefits and Challenges of Remote Work View
  34. Kollig F, Pater J, Nova F, Fiesler C. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Fictional Failures and Real-World Lessons: Ethical Speculation Through Design Fiction on Emotional Support Conversational AI View
  35. Wang Y, Wang Y, Crace K, Zhang Y. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Understanding Attitudes and Trust of Generative AI Chatbots for Social Anxiety Support View
  36. Geng S, Inayoshi R, Yang C, Sramek Z, Umeda Y, Kasahara C, Sato A, Hosio S, Yatani K. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Beyond the Dialogue: Multi-chatbot Group Motivational Interviewing for Premenstrual Syndrome (PMS) Management View
  37. Chabot É, Jaworski E, Renaud P. 2024 IEEE/WIC International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT). Pervasive Teledildonics: How AI Aims to Impact Human sexuality View