This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128) Participatory Medicine & E-Patients (773) Quality Improvement (253)

Published on in Vol 22, No 2 (2020): February

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/13830, first published .
What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data

What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data

What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data

Authors of this article:

Sonja Bidmon1 Author Orcid Image ;   Ossama Elshiewy2 Author Orcid Image ;   Ralf Terlutter1 Author Orcid Image ;   Yasemin Boztug2 Author Orcid Image
Article Authors Cited by (29) Tweetations (9) Metrics

Journals

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  2. Konerding U. Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on “What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data”. Journal of Medical Internet Research 2020;22(10):e18289 View
  3. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. Authors’ Reply to: Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on “What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data”. Journal of Medical Internet Research 2020;22(10):e21057 View
  4. Shah A, Yan X, Tariq S, Ali M. What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach. Information Processing & Management 2021;58(3):102516 View
  5. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  6. Coman E, Diaconu A, Mesesan Schmitz L, Repanovici A, Baritz M, Coman C, Fotea S. Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time. Healthcare 2021;9(8):928 View
  7. Devlin A, Hetzel C, Rathgeber M. Does Perceived Control Matter in the Outpatient Waiting Room?. HERD: Health Environments Research & Design Journal 2023;16(2):38 View
  8. Akin M, Okumuş A. Creating value for patients through service encounter experiences: evidence from Turkey. Asia Pacific Journal of Marketing and Logistics 2023;35(4):828 View
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  10. Vieira I, Ferreira D, Pedro M. The satisfaction of healthcare consumers: analysis and comparison of different methodologies. International Transactions in Operational Research 2023;30(1):545 View
  11. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  12. Meyer B, Perrinez E, Payne K, Carreño S, Partridge B, Braunlich B, Tangney J, Sylwestrzak M, Kremer B, Kane C, Longhurst C. Tele-Untethered: Telemedicine Without Waiting Rooms. Quality Management in Health Care 2023;32(2):81 View
  13. Cheng P, Xinyu L, Sidai G, Yubing Q. Study on Willingness to Pay and Impact Mechanism of Gutter Oil Treatment: Taking Urban Residents in Sichuan Province as an Example. Frontiers in Psychology 2021;12 View
  14. ŞEHİRLİ M. THE COMPARISON OF DIFFERENCES BETWEEN SERVICE PROVIDERS AND CUSTOMERS’ (PATIENTS’) VIEWS ON THEIR EXPECTATIONS, AN EXPERIMENT IN HEALTH SECTOR. Yönetim ve Ekonomi Araştırmaları Dergisi 2022;20(4):138 View
  15. Guetz B, Bidmon S. The Impact of Social Influence on the Intention to Use Physician Rating Websites: Moderated Mediation Analysis Using a Mixed Methods Approach. Journal of Medical Internet Research 2022;24(11):e37505 View
  16. Shah A, Ali M, Qayyum A, Begum A, Han H, Ariza-Montes A, Araya-Castillo L. Exploring the Impact of Linguistic Signals Transmission on Patients’ Health Consultation Choice: Web Mining of Online Reviews. International Journal of Environmental Research and Public Health 2021;18(19):9969 View
  17. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821 View
  18. Salimy M, Narain A, Curtin P, Bellinger E, Patel A. Perceptions of social media utilization among orthopaedic foot and ankle surgeons. Journal of Foot and Ankle Research 2023;16(1) View
  19. Alsalamah R, Aljohani E, Aljasser R, Alsaud J, Alsherbi R, Albalawi I, Alreshidi M, Binshalhoub F, Alhatlani J. Patient Perceptions and Preferences When Choosing a Surgeon: A Cross-Sectional Study, Qassim Region, Saudi Arabia. Cureus 2023 View
  20. Mark E, Driskill E, Fisher C, Swinehart S, Bradford P, Jones M, DeGeorge B. The Ratings Game: Demographic and Practice Factors Affecting Yelp © Ratings of Plastic Surgeons. Plastic & Reconstructive Surgery 2023 View
  21. Serrano-Guerrero J, Bani-Doumi M, Chiclana F, Romero F, Olivas J. How satisfied are patients with nursing care and why? A comprehensive study based on social media and opinion mining. Informatics for Health and Social Care 2024;49(1):14 View
  22. Kalabikhina I, Moshkin V, Kolotusha A, Kashin M, Klimenko G, Kazbekova Z. Advancing Semantic Classification: A Comprehensive Examination of Machine Learning Techniques in Analyzing Russian-Language Patient Reviews. Mathematics 2024;12(4):566 View
  23. van Bruggen S, Bennett R, Manchaiah V, Jager L, Swanepoel D. Perceptions of Hearing Health Care: A Qualitative Analysis of Satisfied and Dissatisfied Online Reviews. American Journal of Audiology 2024;33(2):386 View
  24. Prakash M, Hippalgaonkar K, Reddy M, Seth A, Jayakumar T, Pranav Krishna B, Mulpur P, Reddy A. A Cross-Sectional Study on Patient Preferences for Selecting Surgeons for Joint Replacement Surgery in India. Cureus 2024 View
  25. Bezerra de Oliveira L, Gonzaga de Albuquerque A, Corrêa de Carvalho R, Becerra C, Dumke de Medeiros D. Satisfaction-based patient classification: Improving the quality of healthcare services. International Journal of Healthcare Management 2024:1 View
  26. Getahun G, Demissie B, Baraki S. Public satisfaction with the Ethiopian healthcare system: a mixed methods approach. Frontiers in Public Health 2024;12 View

Books/Policy Documents

  1. Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. View
  2. Rodrigues C. Handbook of Research on Assertiveness, Clarity, and Positivity in Health Literacy. View
  3. Belim C. Health Communication Models and Practices in Interpersonal and Media Contexts. View