This paper is in the following e-collection/theme issue:

Special Issue (2017) "Mining Online Health Reports" (Guest Editor: Collier, Cox, Limsopatham, Lampos, Culotta, Conway) (5) Physician and Health Services Rating by Consumers (128)

Published on in Vol 20, No 1 (2018): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/8223, first published .
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Authors of this article:

Wei Zhang1 Author Orcid Image ;   Zhaohua Deng1 Author Orcid Image ;   Ziying Hong1 Author Orcid Image ;   Richard Evans2 Author Orcid Image ;   Jingdong Ma1 Author Orcid Image ;   Hui Zhang3 Author Orcid Image
Article Authors Cited by (44) Tweetations (6) Metrics

Journals

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  18. Wu Q, Tang L. What Satisfies Parents of Pediatric Patients in China: A Grounded Theory Building Analysis of Online Physician Reviews. Health Communication 2022;37(10):1329 View
  19. Yang Y, Zhu X, Song R, Zhang X, Guo F. Not just for the money? An examination of the motives behind physicians’ sharing of paid health information. Journal of Information Science 2023;49(1):145 View
  20. Yang Q, Tai-Seale M, Liu S, Shen Y, Zhang X, Xiao X, Zhang K. Measuring Public Reaction to Violence Against Doctors in China: Interrupted Time Series Analysis of Media Reports. Journal of Medical Internet Research 2021;23(2):e19651 View
  21. Gao H, Lu S, Kou X. Research on the identification of medical service quality factors: based on a data-driven method. Internet Research 2022;32(5):1617 View
  22. Tian Y, Zhang J, Che H, Su Y. Weaving rapport: doctors’ strategies towards patients’ noncompliance. BMC Health Services Research 2023;23(1) View
  23. Antwi H, Paixao T, Antwi M. Digitisation of Healthcare Products and the Democratization Continuum of the Healthcare System in China : A Systematic Review. International Journal of Scientific Research in Science, Engineering and Technology 2021:266 View
  24. Wang H, Wang J, Zhao X, Wang X, Zhang M, Shi Y, Zhang S, Sun T, Liu B. What are the Bad Habits and Behaviors of Inconsiderate Doctors in Chinese Inhabitants’ Mind? A Cross-Sectional Study. Risk Management and Healthcare Policy 2022;Volume 15:583 View
  25. Romere C, Shah R. Discordance in online commercial ratings of orthopaedic surgeons: a retrospective review of online rating scores. Current Orthopaedic Practice 2023;34(1):53 View
  26. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  27. Larsen M, Holde G, Johnsen J. Challenging encounters in clinical dentistry: a qualitative study investigating online reviews of patient satisfaction with Norwegian dentists. Acta Odontologica Scandinavica 2022;80(5):328 View
  28. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  29. Stanworth J, Hsu R, Stanworth P, Kemp J, Tzen R, Wu H. When Culture Matters: Using Compliments and Complaints to Define and Influence Chinese Patients’ Satisfaction. Health Communication 2024;39(1):136 View
  30. Zhao W, Liu Q, Guo X, Wu T, Kumar S. Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients. Production and Operations Management 2022;31(4):1698 View
  31. Li D, Hu Y, Liu S, Li G, Lu C, Yuan S, Zhang Z. The effect of using internet hospitals on the physician-patient relationship: Patient perspective. International Journal of Medical Informatics 2023;174:105058 View
  32. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments. SSRN Electronic Journal 2022 View
  33. Liu H, Zhang Y, Li Y, Albright K. Better interaction performance attracts more chronic patients? Evidence from an online health platform. Information Processing & Management 2023;60(4):103413 View
  34. Li C, Li S, Yang J, Wang J, Lv Y. Topic evolution and sentiment comparison of user reviews on an online medical platform in response to COVID-19: taking review data of Haodf.com as an example. Frontiers in Public Health 2023;11 View
  35. Gellert G, Rasławska-Socha J, Marcjasz N, Price T, Kuszczyński K, Młodawska A, Jędruch A, Orzechowski P. How Virtual Triage Can Improve Patient Experience and Satisfaction: A Narrative Review and Look Forward. Telemedicine Reports 2023;4(1):292 View
  36. Liao J, Jiang M, Liu J, Zhou X, Zhang Z, Rao Q, Bai L, Hou X. Developing a Quality Evaluation Index System for E-Consultation Doctor-Patient Communication Using the Delphi Method. Journal of Multidisciplinary Healthcare 2023;Volume 16:3493 View
  37. Liao H, Qi J, Zhang J, Zhang C, Liu F, Ding W. Mining and fusing unstructured online reviews and structured public index data for hospital selection. Information Fusion 2024;103:102142 View
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  39. Jiang J. Evaluating the effect of Chinese universities’ public opinion governance strategies through online user comments on the Weibo platform. Online Information Review 2024;48(6):1142 View
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