This paper is in the following e-collection/theme issue:

Special Issue (2017) "Mining Online Health Reports" (Guest Editor: Collier, Cox, Limsopatham, Lampos, Culotta, Conway) (5) Physician and Health Services Rating by Consumers (128)

Published on in Vol 20, No 1 (2018): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/8223, first published .
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Authors of this article:

Wei Zhang1 Author Orcid Image ;   Zhaohua Deng1 Author Orcid Image ;   Ziying Hong1 Author Orcid Image ;   Richard Evans2 Author Orcid Image ;   Jingdong Ma1 Author Orcid Image ;   Hui Zhang3 Author Orcid Image
Article Authors Cited by (44) Tweetations (6) Metrics

Wei Zhang   1 , PhD ;   Zhaohua Deng   1 , PhD ;   Ziying Hong   1 , MA ;   Richard Evans   2 , PhD ;   Jingdong Ma   1 , PhD ;   Hui Zhang   3 , PhD

1 Institute of Smart Health, School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, China

2 Department of Business Information Management and Operations, University of Westminster, London, United Kingdom

3 School of Public Administration, Guangzhou University, Guangzhou, China

Corresponding Author:

  • Zhaohua Deng, PhD
  • Institute of Smart Health
  • School of Medicine and Health Management
  • Huazhong University of Science and Technology
  • No. 13 Hangkong Road, Qiaokou District
  • Wuhan, 430030
  • China
  • Phone: 86 15926318828
  • Email: zh-deng@hust.edu.cn