Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period
Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period
Martin Emmert
1
, MHMM, PhD ;
Lisa Sauter
1
, BA ;
Lisa Jablonski
1
, MSc ;
Uwe Sander
2
, MD ;
Fatemeh Taheri-Zadeh
2
, PhD
1
Institute of Management, School of Business and Economics, Health Services Management, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany
2
Media, Information and Design, Department of Information and Communication, University of Applied Sciences and Arts, Hannover, Germany
Corresponding Author:
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Martin Emmert, MHMM, PhD
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Institute of Management, School of Business and Economics
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Health Services Management
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Friedrich-Alexander-University Erlangen-Nuremberg
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Lange Gasse 20
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Nuremberg, 90403
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Germany
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Phone:
49 9115302 ext 253
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Fax: 49 9115302285
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Email: Martin.Emmert@fau.de