Published on in Vol 19, No 7 (2017): July

Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period

Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period

Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period

Martin Emmert   1 , MHMM, PhD ;   Lisa Sauter   1 , BA ;   Lisa Jablonski   1 , MSc ;   Uwe Sander   2 , MD ;   Fatemeh Taheri-Zadeh   2 , PhD

1 Institute of Management, School of Business and Economics, Health Services Management, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany

2 Media, Information and Design, Department of Information and Communication, University of Applied Sciences and Arts, Hannover, Germany

Corresponding Author:

  • Martin Emmert, MHMM, PhD
  • Institute of Management, School of Business and Economics
  • Health Services Management
  • Friedrich-Alexander-University Erlangen-Nuremberg
  • Lange Gasse 20
  • Nuremberg, 90403
  • Germany
  • Phone: 49 9115302 ext 253
  • Fax: 49 9115302285
  • Email: Martin.Emmert@fau.de