This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128)

Published on in Vol 18, No 6 (2016): Jun

Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?

Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?

Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?

Authors of this article:

Fabia Rothenfluh1 Author Orcid Image ;   Evi Germeni1 Author Orcid Image ;   Peter J. Schulz1 Author Orcid Image
Article Authors Cited by (37) Tweetations (11) Metrics

Journals

  1. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  2. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
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  4. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  5. Lin P. Is Airbnb a Good Choice for Family Travel?. Journal of China Tourism Research 2020;16(1):140 View
  6. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  7. Pruvis T, Holzman S, Hess D, Levin S, Maher D. Online Ratings of Pain Physicians in a Regional Population: What Matters?. Pain Medicine 2020;21(9):1743 View
  8. Jack R, Burn M, McCulloch P, Liberman S, Varner K, Harris J. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63 View
  9. Li S, Hubner A. The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 2019;21(6):e11188 View
  10. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  11. Vorenkamp K, Sivanesan E. Determining Physician Quality in the Palm of Your Hand: Modern Convenience or Ploy?. Pain Medicine 2020;21(9):1741 View
  12. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  13. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387 View
  14. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  15. Möhlhenrich S, Wurbs M, Modabber A, Wolf M, Huber F, Fritz U. Influence of physician evaluation portals on orthodontist selection by patients. Journal of Orofacial Orthopedics / Fortschritte der Kieferorthopädie 2018;79(6):403 View
  16. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  17. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  18. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  19. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  20. Zigdon A, Koren G, Korn L. Characteristics Related to Choice of Obstetrician-Gynecologist among Women of Ethiopian Descent in Israel. Healthcare 2020;8(4):444 View
  21. Zhao H, Luu M, Spiegel B, Daskivich T. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258 View
  22. Han X, Du J, Zhang T, Han W, Zhu Q. How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 2021;62:101631 View
  23. Necka E, Amir C, Dildine T, Atlas L. Expectations about pain and analgesic treatment are shaped by medical providers’ facial appearances: Evidence from five online clinical simulation experiments. Social Science & Medicine 2021;281:114091 View
  24. Li W, Wu W. Consumer Decision‐Making Power Based on BP Neural Network and Fuzzy Mathematical Model. Wireless Communications and Mobile Computing 2021;2021(1) View
  25. Guetz B, Bidmon S, Dür M. Awareness of and interaction with physician rating websites: A cross-sectional study in Austria. PLOS ONE 2022;17(12):e0278510 View
  26. Bradshaw A. From one to five stars: An exploratory study of how consumer reviews and digital brand identity shape maternal pediatrician selection. Health Marketing Quarterly 2023;40(3):248 View
  27. Hoang V, Parekh A, Sagers K, Call T, Howard S, Hoffman J, Lee D. Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors. JMIR Formative Research 2022;6(1):e22586 View
  28. Shah A, Ali M, Qayyum A, Begum A, Han H, Ariza-Montes A, Araya-Castillo L. Exploring the Impact of Linguistic Signals Transmission on Patients’ Health Consultation Choice: Web Mining of Online Reviews. International Journal of Environmental Research and Public Health 2021;18(19):9969 View
  29. Tamalunas A, Buchner A, Hennenberg M, Stadelmeier L, Höhn H, Vilsmaier T, Mumm M, Kolben T, Stief C, Mumm J. Choosing a Specialist: An Explanatory Study of Factors Influencing Patients in Choosing a Urologist. Urologia Internationalis 2021;105(9-10):749 View
  30. Ghosh S, Chakraborty S, Gupta N, Basu S. What ails physician review websites? A study of information needs of patients. Decision Support Systems 2023;166:113897 View
  31. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  32. Singh S, Ramprasad A, Qureshi F, Baig F, Qureshi F. A Cross-Sectional Study of Graduate Medical Education in Radiological Fellowships using Accessible Content. Current Problems in Diagnostic Radiology 2023;52(6):528 View
  33. Marcone A, Darmstadt G, Challamel G, Mathur M, Gardner C. Effects of an educational planetary plate graphic on meat consumption in a Stanford University dining hall: a randomized controlled trial. BMC Nutrition 2023;9(1) View
  34. Walker Z, Markert T, Berzansky I, Lanes A, Srouji S. Social media’s impact on patient provider choice. Journal of Assisted Reproduction and Genetics 2024;41(3):649 View
  35. Zhao Y, Li T, Yuan Q, Deng S. How to detect fake online physician reviews: A deep learning approach. DIGITAL HEALTH 2024;10 View

Books/Policy Documents

  1. Rodríguez H, Macías J, Montalván N, Garzozi R. Proceedings of the International Conference on Information Technology & Systems (ICITS 2018). View
  2. Devasia D, P. V. S. Handbook of Technology Application in Tourism in Asia. View