This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128) Participatory Medicine & E-Patients (773) Consumer & Patient Education and Shared-Decision Making (679)

Published on in Vol 17, No 4 (2015): April

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Authors of this article:

Sonja Grabner-Kräuter1 Author Orcid Image ;   Martin KJ Waiguny2 Author Orcid Image
Article Authors Cited by (68) Tweetations (9) Metrics

Journals

  1. McGrath R, Priestley J, Zhou Y, Culligan P. The Validity of Online Patient Ratings of Physicians: Analysis of Physician Peer Reviews and Patient Ratings. Interactive Journal of Medical Research 2018;7(1):e8 View
  2. Li S, Hubner A. The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 2019;21(6):e11188 View
  3. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  4. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  5. Sharan A, Schroeder G, West M, Vaccaro A. Understanding Competition in Spine Care. Clinical Spine Surgery: A Spine Publication 2016;29(3):121 View
  6. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
  7. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  8. Kemp E, Porter III M, Albert C, Min K. Information transparency: Examining physicians’ perspectives toward online consumer reviews in the United States. International Journal of Healthcare Management 2021;14(4):1050 View
  9. Shan W, Wang Y, Luan J, Tang P. The Influence of Physician Information on Patients’ Choice of Physician in mHealth Services Using China’s Chunyu Doctor App: Eye-Tracking and Questionnaire Study. JMIR mHealth and uHealth 2019;7(10):e15544 View
  10. Melone G, Brodell J, Hernandez C, Menga E, Balkissoon R, Liu X, Zhang J, Mesfin A. Online ratings of spinal deformity surgeons: analysis of 634 surgeons. Spine Deformity 2020;8(1):17 View
  11. Donnally C, Roth E, Li D, Maguire J, McCormick J, Barker G, Rivera S, Lebwohl N. Analysis of Internet Review Site Comments for Spine Surgeons. Spine 2018;43(24):1725 View
  12. Rothenfluh F, Germeni E, Schulz P. Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?. Journal of Medical Internet Research 2016;18(6):e129 View
  13. Schumacher K, Lee J, Pasquali S. Social media in paediatric heart disease: professional use and opportunities to improve cardiac care. Cardiology in the Young 2015;25(8):1584 View
  14. Möhlhenrich S, Wurbs M, Modabber A, Wolf M, Huber F, Fritz U. Influence of physician evaluation portals on orthodontist selection by patients. Journal of Orofacial Orthopedics / Fortschritte der Kieferorthopädie 2018;79(6):403 View
  15. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  16. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  17. Wong-Rieger D. Not Surprising: Patients Not Engaged and Not Using Public Healthcare Quality Information. The Patient - Patient-Centered Outcomes Research 2016;9(3):191 View
  18. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  19. Zhang J, Omar A, Mesfin A. Online Ratings of Spine Surgeons. Spine 2018;43(12):E722 View
  20. Donnally C, Li D, Maguire J, Roth E, Barker G, McCormick J, Rush A, Lebwohl N. How social media, training, and demographics influence online reviews across three leading review websites for spine surgeons. The Spine Journal 2018;18(11):2081 View
  21. Damodar D, Donnally C, McCormick J, Li D, Ingrasci G, Roche M, Vakharia R, Law T, Hernandez V. How wait-times, social media, and surgeon demographics influence online reviews on leading review websites for joint replacement surgeons. Journal of Clinical Orthopaedics and Trauma 2019;10(4):761 View
  22. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  23. Carbonell G, Barbu C, Vorgerd L, Brand M, Molnar A. The impact of emotionality and trust cues on the perceived trustworthiness of online reviews. Cogent Business & Management 2019;6(1) View
  24. Zhang W, Deng Z, Hong Z, Evans R, Ma J, Zhang H. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 2018;20(1):e35 View
  25. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  26. Li J, Liu M, Li X, Liu X, Liu J. Developing Embedded Taxonomy and Mining Patients’ Interests From Web-Based Physician Reviews: Mixed-Methods Approach. Journal of Medical Internet Research 2018;20(8):e254 View
  27. Carbonell G, Brand M. Choosing a Physician on Social Media: Comments and Ratings of Users are More Important than the Qualification of a Physician. International Journal of Human–Computer Interaction 2018;34(2):117 View
  28. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
  29. Goyal D, Galetta M, Fang T, Mangan J, Lendner M, Vaccaro A, Kepler C, Schroeder G, Sharan A. The impact of social media in orthopaedics. Current Orthopaedic Practice 2019;30(5):419 View
  30. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  31. Shah A, Yan X, Tariq S, Khan S. Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals. Quality & Quantity 2021;55(1):173 View
  32. Wu Q, Street R. The Communicative Ecology of Chinese Patients’ Experiences with Health Care. Journal of Health Communication 2020;25(6):463 View
  33. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  34. Yang H, Du H, Shang W. Understanding the influence of professional status and service feedback on patients' doctor choice in online healthcare markets. Internet Research 2021;31(4):1236 View
  35. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  36. Han X, Du J, Zhang T, Han W, Zhu Q. How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 2021;62:101631 View
  37. Shah A, Naqvi R, Jeong O. The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 2021;18(10):5192 View
  38. Vafeiadis M. Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence. Health Communication 2023;38(1):80 View
  39. Wan Y, Peng Z, Wang Y, Zhang Y, Gao J, Ma B. Influencing factors and mechanism of doctor consultation volume on online medical consultation platforms based on physician review analysis. Internet Research 2021;31(6):2055 View
  40. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356 View
  41. Roth C, Papassotiropoulos A, Brühl A, Lang U, Huber C. Psychiatry in the Digital Age: A Blessing or a Curse?. International Journal of Environmental Research and Public Health 2021;18(16):8302 View
  42. Hu Y, Zhou H, Chen Y, Yao J, Su J. The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 2023;23(2):1115 View
  43. Placona A, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3 View
  44. Fan J, Geng H, Liu X, Wang J. The Effects of Online Text Comments on Patients’ Choices: The Mediating Roles of Comment Sentiment and Comment Content. Frontiers in Psychology 2022;13 View
  45. Montmartin B, Herrera-Gómez M. Spatial dependence in physicians’ prices and additional fees: Evidence from France. Journal of Health Economics 2023;88:102724 View
  46. Ghosh S, Chakraborty S, Gupta N, Basu S. What ails physician review websites? A study of information needs of patients. Decision Support Systems 2023;166:113897 View
  47. Schmidt C, Suhr M, Kriwy P. Das Entscheidungsverhalten in Arztbewertungsportalen. Ergebnisse einer Vignettenstudie in den neuen Bundesländern. Das Gesundheitswesen 2023;85(11):1047 View
  48. Byrne M, O’Malley L, Glenny A, Pretty I, Tickle M, Consoli S. Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England. PLOS ONE 2021;16(12):e0259797 View
  49. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  50. Mehta-Ambalal S, Nisarta M. Dermatology 2.0- How the Internet is Changing us, our Patients and our Practice. Indian Dermatology Online Journal 2021;12(4):593 View
  51. Shah A, Muhammad W, Lee K. Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 2023;36(3):1356 View
  52. Donnell C, Iafrate L, Worthington S. The 'five star' fallacy: an analysis of online reviews and testimonials of dental practices in Northern England. British Dental Journal 2022 View
  53. Li X, Ju C, Li K, Wang C, Li C, Yu J. Research on the dissemination of celebrities’ opinions based on speech act theory and potential category analysis. Frontiers in Psychology 2022;13 View
  54. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  55. Said Mourad M, Brendebach J, Alkilzy M, Splieth C. Entscheidungsfaktoren von Eltern bei der Wahl eines Kinderzahnarztes: Fragebogen basierte Pilotstudie. Oralprophylaxe & Kinderzahnheilkunde 2020;42(1):24 View
  56. Quinones A, Tang J, Vasan V, Li T, Schupper A, Ali M, White C, Hannah T, Asfaw Z, Li A, Durbin J, Arvind V, Kim J, Choudhri T. Trends in Online Patient Perspectives of Neurosurgeons: A Sentiment Analysis. Neurosurgery Open 2022;3(4) View
  57. Shin H, Fan A, Wu L. Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus on Peer-to-Peer Accommodation Consumption. Journal of Hospitality & Tourism Research 2024;48(2):249 View
  58. Borchers N. Why do we trust in online reviews? Integrative literature review and future research directions. Cyberpsychology: Journal of Psychosocial Research on Cyberspace 2023;17(2) View
  59. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  60. Liu H, Zhang Y, Li Y, Albright K. Better interaction performance attracts more chronic patients? Evidence from an online health platform. Information Processing & Management 2023;60(4):103413 View
  61. Zhang M, Sun Y, Zhao X, Wang L, Xiong J. The Impact of Narrative Reviews on Patient E-doctor Choice in Online Health Communities. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 2023;60 View
  62. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
  63. Han X, Lin Y, Han W, Liao K, Mei K. Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study. Journal of Medical Internet Research 2024;26:e46713 View
  64. Shen T, Li Y, Chen X. A Systematic Review of Online Medical Consultation Research. Healthcare 2024;12(17):1687 View
  65. Kulkarni M, Singh A, Ahire N. Decision Making of Healthcare Consumers Based on Factors Associated with Online Review and Ratings. Hospital Topics 2024:1 View

Books/Policy Documents

  1. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. View
  2. Newman A. Malpractice and Liability in Psychiatry. View