Understanding Trust Determinants in a Live Chat Service on Familial Cancer: Qualitative Triangulation Study With Focus Groups and Interviews in Germany
Understanding Trust Determinants in a Live Chat Service on Familial Cancer: Qualitative Triangulation Study With Focus Groups and Interviews in Germany
Hanna Luetke Lanfer
1
, DPhil ;
Doreen Reifegerste
1
, DPhil ;
Annika Berg
1
, MSc ;
Paula Memenga
2
, MSc ;
Eva Baumann
2
, DPhil ;
Winja Weber
3
, DPhil ;
Julia Geulen
3
, MSc ;
Anne Müller
4
;
Andrea Hahne
4
;
Susanne Weg-Remers
3
, DPhil
1
School of Public Health, Bielefeld University, Bielefeld, Germany
2
Department of Journalism and Communication Research, Hochschule für Musik, Theater und Medien Hannover, Hannover, Germany
3
Krebsinformationsdienst, Heidelberg, Germany
4
BRCA-Netzwerk, Bonn, Germany