Characteristics and Health Care Use of Patients Attending Virtual Walk-in Clinics in Ontario, Canada: Cross-sectional Analysis

Lauren Lapointe-Shaw   ^{1, 2, 3, 4, 5, 6} , MD, PhD ;   Christine Salahub   ⁶ , MA, PhD ;   Cherryl Bird   ⁷ , HBA ;   R Sacha Bhatia   ^{2, 8} , MD, MBA ;   Laura Desveaux   ^{2, 4, 9} , MScPT, PhD ;   Richard H Glazier   ^{2, 5, 10, 11} , MD, MPH ;   Lindsay Hedden   ¹² , MSc, PhD ;   Noah M Ivers   ^{2, 4, 5, 11, 13} , MD, PhD ;   Danielle Martin   ^{2, 11, 13} , MD, MPP ;   Yingbo Na   ⁵ , MSc ;   Sheryl Spithoff   ^{11, 13, 14} , MD, MSc ;   Mina Tadrous   ^{4, 5, 14, 15} , PharmD, MSc, PhD ;   Tara Kiran   ^{2, 5, 10, 11} , MD, MSc

¹ Division of General Internal Medicine and Geriatrics, University Health Network and Sinai Health System, Toronto, ON, Canada

² Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON, Canada

³ Department of Medicine, University of Toronto, Toronto, ON, Canada

⁴ Women's College Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, ON, Canada

⁵ ICES, Toronto, ON, Canada

⁶ Support, Systems, and Outcomes Department, University Health Network, Toronto, ON, Canada

⁷ Patient partner, Toronto, ON, Canada

⁸ Peter Munk Cardiac Centre, University Health Network, Toronto, ON, Canada

⁹ Institute for Better Health, Ontario Trillium Health Partners, Mississauga, ON, Canada

¹⁰ Department of Family and Community Medicine and MAP Centre for Urban Health Solutions, St. Michael's Hospital, Toronto, ON, Canada

¹¹ Department of Family and Community Medicine, University of Toronto, Toronto, ON, Canada

¹² Faculty of Health Sciences, Simon Fraser University, Burnaby, BC, Canada

¹³ Department of Family Medicine, Women's College Hospital, Toronto, ON, Canada

¹⁴ Women's College Research Institute, Women's College Hospital, Toronto, ON, Canada

¹⁵ Leslie Dan Faculty of Pharmacy, University of Toronto, Toronto, ON, Canada