This paper is in the following e-collection/theme issue:

JMIR Theme Issue: COVID-19 Special Issue (2554) Theme Issue: Novel Coronavirus (COVID-19) Outbreak Rapid Reports (1542) Outbreak and Pandemic Preparedness and Management (1826) Infectious Diseases (non-STD/STI) (1726) Digital Health, Telehealth and e-Innovation in Clinical Settings (556) Clinical Communication, Electronic Consultation and Telehealth (758) Telehealth and Telemonitoring (2088) Longitudinal and Cohort Studies in Public Health (411) Knowledge Translation and Implementation Science (513) Implementation Report (51)

Published on in Vol 23, No 11 (2021): November

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/28105, first published .
Utility of a Telephone Triage Hotline in Response to the COVID-19 Pandemic: Longitudinal Observational Study

Utility of a Telephone Triage Hotline in Response to the COVID-19 Pandemic: Longitudinal Observational Study

Utility of a Telephone Triage Hotline in Response to the COVID-19 Pandemic: Longitudinal Observational Study

Authors of this article:

Benjamin A Y Cher1 Author Orcid Image ;   Eric A Wilson1 Author Orcid Image ;   Alexa M Pinsky1 Author Orcid Image ;   Ryan F Townshend1 Author Orcid Image ;   Ann V Wolski1 Author Orcid Image ;   Michael Broderick1 Author Orcid Image ;   Allison M Milen1 Author Orcid Image ;   Audrey Lau1 Author Orcid Image ;   Amrit Singh1 Author Orcid Image ;   Sandro K Cinti1, 2 Author Orcid Image ;   Carl G Engelke1 Author Orcid Image ;   Anjan K Saha3 Author Orcid Image
Article Authors Cited by (8) Tweetations (4) Metrics

Journals

  1. Marincowitz C, Stone T, Bath P, Campbell R, Turner J, Hasan M, Pilbery R, Thomas B, Sutton L, Bell F, Biggs K, Hopfgartner F, Mazumdar S, Petrie J, Goodacre S. Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study. BMJ Quality & Safety 2024;33(6):375 View
  2. Arafa M, El Ansari W, Qasem F, Al Ansari A, Al Dosari M, Mukhtar K, Alhabash M, Awad K, Al Rumaihi K. Reinventing Patient Support and Continuity of Care Using Innovative Physician-staffed Hotline: More than 60,000 Patients Served Across 15 Medical and Surgical Specialties During the First Wave of COVID-19 Lockdown in Qatar. Journal of Medical Systems 2023;47(1) View
  3. Reynolds T, Cobb J, Steitz B, Ancker J, Rosenbloom S. The State-of-the-Art of Patient Portals: Adapting to External Factors, Addressing Barriers, and Innovating. Applied Clinical Informatics 2023;14(04):654 View
  4. Eslami Jahromi M, Ayatollahi H, Ebrazeh A. Covid-19 hotlines, helplines and call centers: a systematic review of characteristics, challenges and lessons learned. BMC Public Health 2024;24(1) View
  5. Shi L, Zhao T, Shi S, Tan T, Regmi A, Cai Y. Top health service concerns: a data mining study of the Shanghai health hotline. Frontiers in Digital Health 2025;7 View
  6. Bouhassira D, Bernstein T, Fawzy A, Iwashyna T, Robertson M. Association of Oxygen Saturation on Home Pulse Oximetry With Telephone Triage Decision. CHEST Pulmonary 2025;3(1):100129 View
  7. Arsenault Knudsen É, Cullen L, Edmonds S, Murphy B, Pennathur P. Impact of COVID‐19 on Telephone‐Triage Nurses' Emotional Well‐Being: A Qualitative Study. Journal of Advanced Nursing 2025 View

Books/Policy Documents

  1. Eslami Jahromi M, Ayatollahi H, Ebrazeh A. Digital Tools and Data for Innovative Healthcare. View