Published on in Vol 23, No 10 (2021): October
Preprints (earlier versions) of this paper are
available at
https://preprints.jmir.org/preprint/28193, first published
.
1 Chair of Service Operations, Institute of Business Administration, Rostock University, Rostock, Germany
2 Wismar Business School, Wismar University, Wismar, Germany
3 Management Department, Queensland University of Technology, Brisbane, Australia