Published on in Vol 22, No 9 (2020): September

Preprints (earlier versions) of this paper are available at, first published .
Patient Portal Barriers and Group Differences: Cross-Sectional National Survey Study

Patient Portal Barriers and Group Differences: Cross-Sectional National Survey Study

Patient Portal Barriers and Group Differences: Cross-Sectional National Survey Study


  1. Nguyen O, Watson A, Motwani K, Warpinski C, McDilda K, Leon C, Khanna N, Nall R, Turner K. Patient-Level Factors Associated with Utilization of Telemedicine Services from a Free Clinic During COVID-19. Telemedicine and e-Health 2022;28(4):526 View
  2. Holte A, Molloy I, Werth P, Jevsevar D. Do Patient Engagement Platforms in Total Joint Arthroplasty Improve Patient-Reported Outcomes?. The Journal of Arthroplasty 2021;36(12):3850 View
  3. Schember C, Scott S, Jenkins C, Rebeiro P, Turner M, Furukawa S, Bofill C, Yan Z, Jackson G, Pettit A. Electronic Patient Portal Access, Retention in Care, and Viral Suppression Among People Living With HIV in Southeastern United States: Observational Study. JMIR Medical Informatics 2022;10(7):e34712 View
  4. Yang R, Zeng K, Jiang Y. Prevalence, Factors, and Association of Electronic Communication Use With Patient-Perceived Quality of Care From the 2019 Health Information National Trends Survey 5-Cycle 3: Exploratory Study. Journal of Medical Internet Research 2022;24(2):e27167 View
  5. Emamekhoo H, Chandereng T, Sesto M, Luoh R, Bergeson E, Barbosa Carroll C, Tevaarwerk A. Patterns of Health Portal Use by Regular Portal Users Among Patients With Cancer: Results From the UWCCC Survivorship Program. JCO Clinical Cancer Informatics 2023;(7) View
  6. Louch G, Albutt A, Smyth K, O’Hara J. What do primary care staff think about patients accessing electronic health records? A focus group study. BMC Health Services Research 2022;22(1) View
  7. Zoorob D, Hasbini Y, Chen K, Wangia-Anderson V, Moussa H, Miller B, Brobst D. Ageism in healthcare technology: the older patients’ aspirations for improved online accessibility. JAMIA Open 2022;5(3) View
  8. Conroy M, Powell M, Suelzer E, Pamulapati S, Min H, Wright T, Kamaraju S. Electronic Medical Record–Based Electronic Messaging Among Patients with Breast Cancer: A Systematic Review. Applied Clinical Informatics 2023;14(01):134 View
  9. Berset A, Burkhardt M, Xu Y, Mescher A, Brinkman W. Effect of Electronic Outreach Using Patient Portal Messages on Well Child Care Visit Completion. JAMA Network Open 2022;5(11):e2242853 View
  10. Ganta T, Appel J, Genes N. Patient portal access for caregivers of adult and geriatric patients: reframing the ethics of digital patient communication. Journal of Medical Ethics 2023;49(3):156 View
  11. Casacchia N, Rosenthal G, O'Connell N, Bundy R, Witek L, Wells B, Palakshappa D. Characteristics of Adult Primary Care Patients Who Use the Patient Portal: A Cross-Sectional Analysis. Applied Clinical Informatics 2022;13(05):1053 View
  12. Ndabu T, Agrawal L, Sharman R. The Role of Access Type and Age Group in the Breadth of Use of Patient Portals: Observational Study. Journal of Medical Internet Research 2022;24(12):e41972 View
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  16. Lerner C, Albertin C, Casillas A, Duru O, Ong M, Vangala S, Humiston S, Evans S, Sloyan M, Fox C, Bogard J, Friedman S, Szilagyi P. Patient Portal Reminders for Pediatric Influenza Vaccinations: A Randomized Clinical Trial. Pediatrics 2021;148(2) View
  17. Lear R, Freise L, Kybert M, Darzi A, Neves A, Mayer E. Perceptions of Quality of Care Among Users of a Web-Based Patient Portal: Cross-sectional Survey Analysis. Journal of Medical Internet Research 2022;24(11):e39973 View
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  23. Matthews E, Zisman-Ilani Y. Open Notes Use in Psychiatry—The Need for Multilevel Efforts in Research and Practice. JAMA Psychiatry 2023;80(10):977 View
  24. Chivela F, Burch A, Asagbra O. An Assessment of Patient Portal Messaging Use by Patients With Multiple Chronic Conditions Living in Rural Communities: Retrospective Analysis. Journal of Medical Internet Research 2023;25:e44399 View
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  26. Griffin J, Kroner B, Wong S, Preiss L, Wilder Smith A, Cheville A, Mitchell S, Lancki N, Hassett M, Schrag D, Osarogiagbon R, Ridgeway J, Cella D, Jensen R, Flores A, Austin J, Yanez B. Disparities in electronic health record portal access and use among patients with cancer. JNCI: Journal of the National Cancer Institute 2024;116(3):476 View
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Books/Policy Documents

  1. Meiklem R, Stevenson K, Richarz S, Kingsmore D, Bouamrane M, Dunlop M, Thomson P. Human-Computer Interaction – INTERACT 2021. View