This paper is in the following e-collection/theme issue:

Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (542) Participatory Medicine & E-Patients (758)

Published on in Vol 22, No 5 (2020): May

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/17955, first published .
Effects of a Web-Based Patient Portal on Patient Satisfaction and Missed Appointment Rates: Survey Study

Effects of a Web-Based Patient Portal on Patient Satisfaction and Missed Appointment Rates: Survey Study

Effects of a Web-Based Patient Portal on Patient Satisfaction and Missed Appointment Rates: Survey Study

Authors of this article:

Timothy A D Graham1, 2 Author Orcid Image ;   Samina Ali1, 3 Author Orcid Image ;   Melita Avdagovska1 Author Orcid Image ;   Mark Ballermann2, 4 Author Orcid Image
Article Authors Cited by (34) Tweetations (12) Metrics

Journals

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  2. Avdagovska M, Ballermann M, Olson K, Graham T, Menon D, Stafinski T. Patient Portal Implementation and Uptake: Qualitative Comparative Case Study. Journal of Medical Internet Research 2020;22(7):e18973 View
  3. Alturkistani A, Qavi A, Anyanwu P, Greenfield G, Greaves F, Costelloe C. Patient Portal Functionalities and Patient Outcomes Among Patients With Diabetes: Systematic Review. Journal of Medical Internet Research 2020;22(9):e18976 View
  4. Avdagovska M, Menon D, Stafinski T. Capturing the Impact of Patient Portals Based on the Quadruple Aim and Benefits Evaluation Frameworks: Scoping Review. Journal of Medical Internet Research 2020;22(12):e24568 View
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  7. Johnson K, Esselmann J, Purdy A, Jorns J. Patient Use of Pathology Reports via Online Portals. Archives of Pathology & Laboratory Medicine 2022;146(9):1053 View
  8. Heponiemi T, Kaihlanen A, Kouvonen A, Leemann L, Taipale S, Gluschkoff K. The role of age and digital competence on the use of online health and social care services: A cross-sectional population-based survey. DIGITAL HEALTH 2022;8:205520762210744 View
  9. Griffin A, Troszak L, Van Campen J, Midboe A, Zulman D. Tablet distribution to veterans: an opportunity to increase patient portal adoption and use. Journal of the American Medical Informatics Association 2022;30(1):73 View
  10. Kainiemi E, Vehko T, Kyytsönen M, Hörhammer I, Kujala S, Jormanainen V, Heponiemi T. The Factors Associated With Nonuse of and Dissatisfaction With the National Patient Portal in Finland in the Era of COVID-19: Population-Based Cross-sectional Survey. JMIR Medical Informatics 2022;10(4):e37500 View
  11. Amberger C, Schreyer D. What do we know about no‐show behavior? A systematic, interdisciplinary literature review. Journal of Economic Surveys 2024;38(1):57 View
  12. Maurer L, Bansal C, Bansal P. Methods to engage patients in the modern clinic. Annals of Allergy, Asthma & Immunology 2022;128(2):132 View
  13. Müller J, Weinert L, Svensson L, Rivinius R, Kreusser M, Heinze O. Mobile Access to Medical Records in Heart Transplantation Aftercare: Mixed-Methods Study Assessing Usability, Feasibility and Effects of a Mobile Application. Life 2022;12(8):1204 View
  14. Lear R, Freise L, Kybert M, Darzi A, Neves A, Mayer E. Perceptions of Quality of Care Among Users of a Web-Based Patient Portal: Cross-sectional Survey Analysis. Journal of Medical Internet Research 2022;24(11):e39973 View
  15. Yue H, Mail V, DiSalvo M, Borba C, Piechniczek-Buczek J, Yule A. Patient Preferences for Patient Portal–Based Telepsychiatry in a Safety Net Hospital Setting During COVID-19: Cross-sectional Study. JMIR Formative Research 2022;6(1):e33697 View
  16. Sääskilahti M, Ojanen A, Ahonen R, Timonen J. Benefits, Problems, and Potential Improvements in a Nationwide Patient Portal: Cross-sectional Survey of Pharmacy Customers’ Experiences. Journal of Medical Internet Research 2021;23(11):e31483 View
  17. McAlearney A, Walker D, Sieck C, Fareed N, MacEwan S, Hefner J, Di Tosto G, Gaughan A, Sova L, Rush L, Moffatt-Bruce S, Rizer M, Huerta T. Effect of In-Person vs Video Training and Access to All Functions vs a Limited Subset of Functions on Portal Use Among Inpatients. JAMA Network Open 2022;5(9):e2231321 View
  18. Kinney A, Sankaranarayanan B. Effects of Patient Portal Use on Patient Satisfaction: Survey and Partial Least Squares Analysis. Journal of Medical Internet Research 2021;23(8):e19820 View
  19. Mahfouz M, Ryani M, Shubair A, Somili S, Majrashi A, Zalah H, Khubrani A, Dabsh M, Maashi A. Evaluation of Patient Satisfaction With the New Web-Based Medical Appointment Systems “Mawid” at Primary Health Care Level in Southwest Saudi Arabia: A Cross-Sectional Study. Cureus 2023 View
  20. Greenstein J, Topp R, Etnoyer-Slaski J, Staelgraeve M, McNulty J. Effect of a Mobile Health App on Adherence to Physical Health Treatment: Retrospective Analysis. JMIR Rehabilitation and Assistive Technologies 2021;8(4):e31213 View
  21. Santos A, Caine V, Robson P, Watson L, Easaw J, Petrovskaya O. Oncology Patients’ Experiences With Novel Electronic Patient Portals to Support Care and Treatment: Qualitative Study With Early Users and Nonusers of Portals in Alberta, Canada. JMIR Cancer 2021;7(4):e32609 View
  22. Topp R, Greenstein J, Etnoyer-Slaski J. The Effect of a Mobile Health App on Treatment Adherence and Revenue at Physical Health Clinics: Retrospective Record Review. JMIR Rehabilitation and Assistive Technologies 2023;10:e43507 View
  23. Heron N, O’Connor S, Kee F, Thompson D, Cupples M, Donnelly M. Refining a primary care shared decision-making aid for lifestyle change: a mixed-methods study. BJGP Open 2022;6(1):BJGPO.2021.0100 View
  24. Pierce P, Whitten M, Hillman S. The impact of digital healthcare on vulnerable pregnant women: A review of the use of the MyCare app in the maternity department at a central London tertiary unit. Frontiers in Digital Health 2023;5 View
  25. Cristobal-Fransi E, Daries N, del Río-Rama M, Fuentes-Tierno M. The challenge of digital marketing in health tourism: the case of Spanish health resorts. Quality & Quantity 2023 View
  26. Chang H, Choi J, Shim J, Kim M, Choi M. Benefits of Information Technology in Healthcare: Artificial Intelligence, Internet of Things, and Personal Health Records. Healthcare Informatics Research 2023;29(4):323 View
  27. Anders C, Moorthy P, Svensson L, Müller J, Heinze O, Knaup P, Wallwiener M, Deutsch T, Le T, Weinert L. Usability and User Experience of an mHealth App for Therapy Support of Patients With Breast Cancer: Mixed Methods Study Using Eye Tracking. JMIR Human Factors 2024;11:e50926 View
  28. Alawadhi A, Palin V, van Staa T. The impact of the COVID-19 pandemic on rates and predictors of missed hospital appointments in multiple outpatient clinics of The Royal Hospital, Sultanate of Oman: a retrospective study. BMC Health Services Research 2023;23(1) View
  29. Zou Y, Guo P, Zhu X, Liu X, Xin N. Internet appointment has more advantages than traditional appointment in the nursing service of dry eye patients. Medicine 2023;102(49):e36348 View
  30. Sriraman S, Saadoon R, Bochner R, Khandakar S. Improving Patient Portal Activation for Newborns in the Well Baby Nursery. Pediatrics 2024;154(1) View
  31. Ren Y, Wu Y, Fan J, Khurana A, Fu S, Wu D, Liu H, Huang M. Automatic uncovering of patient primary concerns in portal messages using a fusion framework of pretrained language models. Journal of the American Medical Informatics Association 2024 View
  32. Görges M, Sujan J, West N, Sreepada R, Wood M, Payne B, Shetty S, Gelinas J, Sutherland A. Postsurgical Pain Risk Stratification to Enhance Pain Management Workflow in Adult Patients: Design, Implementation, and Pilot Evaluation. JMIR Perioperative Medicine 2024;7:e54926 View
  33. Atherton H, Eccles A, Poltawski L, Dale J, Campbell J, Abel G. Investigating Patient Use and Experience of Online Appointment Booking in Primary Care: Mixed Methods Study. Journal of Medical Internet Research 2024;26:e51931 View

Books/Policy Documents

  1. Hole B, Houben L. Advances in Business Statistics, Methods and Data Collection. View