Health Care Professionals’ Experiences of Patient-Professional Communication Over Patient Portals: Systematic Review of Qualitative Studies

Elina Laukka   ^{1, 2} , RN, MSc ;   Moona Huhtakangas   ² , MSc ;   Tarja Heponiemi   ¹ , PhD ;   Sari Kujala   ³ , PhD ;   Anu-Marja Kaihlanen   ¹ , RN, PhD ;   Kia Gluschkoff   ^{1, 4} , PhD ;   Outi Kanste   ² , RN, PhD

¹ Finnish Institute for Health and Welfare, Social and Health System Research Unit, Helsinki, Finland

² Research Unit of Nursing Science and Health Management, University of Oulu, Oulu, Finland

³ Department of Computer Science, Aalto University, Espoo, Finland

⁴ Department of Psychology and Logopedics, University of Helsinki, Helsinki, Finland