Evaluating the Implementation of a Remote-Monitoring Program for Chronic Obstructive Pulmonary Disease: Qualitative Methods from a Service Design Perspective

Florence van Lieshout   ¹ , BSc ;   Rebecca Yang   ² , MPH ;   Vess Stamenova   ² , PhD ;   Payal Agarwal   ² , MD ;   Daniel Cornejo Palma   ² , MD ;   Aman Sidhu   ² , MD ;   Katrina Engel   ³ , MSc ;   Adam Erwood   ³ , MSc ;   R Sacha Bhatia   ² , MD ;   Onil Bhattacharyya   ² , MD, PhD ;   James Shaw   ^{2, 4} , PhD

¹ University of Amsterdam, Amsterdam, Netherlands

² Women's College Hospital Institute for Health System Solutions and Virtual Care, Toronto, ON, Canada

³ Markham Stoufville Hospital, Markham, ON, Canada

⁴ University of Toronto Joint Centre for Bioethics, Toronto, ON, Canada