Published on in Vol 21, No 4 (2019): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/11604, first published .
Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Jennifer Dickman Portz   1, 2 , MSW, PhD ;   Elizabeth A Bayliss   2, 3 , MD, MPH ;   Sheana Bull   4 , PhD ;   Rebecca S Boxer   2 , MD ;   David B Bekelman   1, 5 , MD ;   Kathy Gleason   2 , PhD ;   Sara Czaja   6, 7 , PhD

1 Division of General Internal Medicine, School of Medicine, University of Colorado, Aurora, CO, United States

2 Institute for Health Research, Kaiser Permanente Colorado, Aurora, CO, United States

3 Department of Family Medicine, School of Medicine, University of Colorado, Aurora, CO, United States

4 mHealth Impact Lab, Colorado School of Public Health, University of Colorado, Aurora, CO, United States

5 Department of Medicine, Eastern Colorado Health Care System, Department of Veterans Affairs, Denver, CO, United States

6 Division of Geriatrics, Weill Cornell Medicine, New York, NY, United States

7 Center for Research and Education on Aging and Technology Enhancement, University of Miami, Miami, FL, United States

Corresponding Author:

  • Jennifer Dickman Portz, MSW, PhD
  • Division of General Internal Medicine
  • School of Medicine
  • University of Colorado
  • Mailstop B119
  • 13001 East 17th Place
  • Aurora, CO, 80045
  • United States
  • Phone: 1 303-724-4438
  • Email: jennifer.portz@colostate.edu