Published on in Vol 21 , No 4 (2019) :April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/11604, first published .
Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Jennifer Dickman Portz 1, 2 , MSW, PhD ;   Elizabeth A Bayliss 1, 3 , MD, MPH ;   Sheana Bull 4 , PhD ;   Rebecca S Boxer 1 , MD ;   David B Bekelman 2, 5 , MD ;   Kathy Gleason 1 , PhD ;   Sara Czaja 6, 7 , PhD

1 Institute for Health Research , Kaiser Permanente Colorado , Aurora , CO , US

2 Division of General Internal Medicine , School of Medicine , University of Colorado , Aurora , CO , US

3 Department of Family Medicine , School of Medicine , University of Colorado , Aurora , CO , US

4 mHealth Impact Lab , Colorado School of Public Health , University of Colorado , Aurora , CO , US

5 Department of Medicine , Eastern Colorado Health Care System , Department of Veterans Affairs , Denver , CO , US

6 Division of Geriatrics , Weill Cornell Medicine , New York , NY , US

7 Center for Research and Education on Aging and Technology Enhancement , University of Miami , Miami , FL , US

Corresponding Author:

  • Jennifer Dickman Portz, MSW, PhD
  • Division of General Internal Medicine
  • School of Medicine
  • University of Colorado
  • Mailstop B119
  • 13001 East 17th Place
  • Aurora, CO
  • US
  • Phone: 1 303-724-4438
  • Email: jennifer.portz@colostate.edu