This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128)

Published on in Vol 21, No 3 (2019): March

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/10170, first published .
The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website

The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website

The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website

Authors of this article:

Zhaohua Deng1 Author Orcid Image ;   Ziying Hong1 Author Orcid Image ;   Wei Zhang1 Author Orcid Image ;   Richard Evans2 Author Orcid Image ;   Yanyan Chen3 Author Orcid Image
Article Authors Cited by (77) Tweetations (4) Metrics

Journals

  1. Liu J, Zhang W, Jiang X, Zhou Y. Data Mining of the Reviews from Online Private Doctors. Telemedicine and e-Health 2020;26(9):1157 View
  2. Jiang J, Cameron A, Yang M. Analysis of Massive Online Medical Consultation Service Data to Understand Physicians’ Economic Return: Data Mining Study. JMIR Medical Informatics 2020;8(2):e16765 View
  3. Shan W, Wang Y, Luan J, Tang P. The Influence of Physician Information on Patients’ Choice of Physician in mHealth Services Using China’s Chunyu Doctor App: Eye-Tracking and Questionnaire Study. JMIR mHealth and uHealth 2019;7(10):e15544 View
  4. Han X, Li B, Zhang T, Qu J. Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2020;22(6):e14417 View
  5. Zhu C, Xu X, Zhang W, Chen J, Evans R. How Health Communication via Tik Tok Makes a Difference: A Content Analysis of Tik Tok Accounts Run by Chinese Provincial Health Committees. International Journal of Environmental Research and Public Health 2019;17(1):192 View
  6. Wan Y, Zhang Y, Yan M. What influences patients' willingness to choose in online health consultation? An empirical study with PLS–SEM. Industrial Management & Data Systems 2020;120(12):2423 View
  7. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  8. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  9. Yu H, Wang Y, Wang J, Chiu Y, Qiu H, Gao M. Causal Effect of Honorary Titles on Physicians’ Service Volumes in Online Health Communities: Retrospective Study. Journal of Medical Internet Research 2020;22(7):e18527 View
  10. Ma Q, Sun D, Cui F, Zhai Y, Zhao J, He X, Shi J, Gao J, Li M, Zhang W. Impact of the Internet on Medical Decisions of Chinese Adults: Longitudinal Data Analysis. Journal of Medical Internet Research 2020;22(9):e18481 View
  11. Liu J, Zhang X, Kong J, Wu L. The Impact of Teammates’ Online Reputations on Physicians’ Online Appointment Numbers: A Social Interdependency Perspective. Healthcare 2020;8(4):509 View
  12. Jiang J, Yang M, Kiang M, Cameron A. Exploring the freemium business model for online medical consultation services in China. Information Processing & Management 2021;58(3):102515 View
  13. Meng F, Zhang X, Liu L, Ren C. Converting readers to patients? From free to paid knowledge-sharing in online health communities. Information Processing & Management 2021;58(3):102490 View
  14. Chen Q, Jin J, Zhang T, Yan X. The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study. Journal of Medical Internet Research 2021;23(6):e25367 View
  15. Han X, Du J, Zhang T, Han W, Zhu Q. How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 2021;62:101631 View
  16. Shah A, Naqvi R, Jeong O. The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 2021;18(10):5192 View
  17. Vafeiadis M. Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence. Health Communication 2023;38(1):80 View
  18. Chiu Y, Wang J, Yu H, Hsu Y. Consultation Pricing of the Online Health Care Service in China: Hierarchical Linear Regression Approach. Journal of Medical Internet Research 2021;23(7):e29170 View
  19. Zhang X, Zhang R. Impact of Physicians’ Competence and Warmth on Chronic Patients’ Intention to Use Online Health Communities. Healthcare 2021;9(8):957 View
  20. Hu Y, Zhou H, Chen Y, Yao J, Su J. The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 2023;23(2):1115 View
  21. Guo F, Zhou A, Chang W, Sun X, Zou B. Is physician online information sharing always beneficial to patient education? An attention perspective. Frontiers in Public Health 2022;10 View
  22. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  23. Hu Y, Zhou S. Will reviewer recommendation source and cured status bias review helpfulness in online health community?. Online Information Review 2023;47(4):680 View
  24. Sun Y, Yu J, Chiu Y, Hsu Y. Can online health information sources really improve patient satisfaction?. Frontiers in Public Health 2022;10 View
  25. Shah A, Muhammad W, Lee K. Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 2023;36(3):1356 View
  26. Liu H, Perera S, Wang J. Does the physicians’ medical team joining behavior affect their performance on an online healthcare platform? Evidence from two quasi-experiments. Transportation Research Part E: Logistics and Transportation Review 2023;171:103040 View
  27. Li G, Han C, Liu P. Does Internet Use Affect Medical Decisions among Older Adults in China? Evidence from CHARLS. Healthcare 2021;10(1):60 View
  28. Wu B, Luo P, Li M, Hu X. The Impact of Health Information Privacy Concerns on Engagement and Payment Behaviors in Online Health Communities. Frontiers in Psychology 2022;13 View
  29. Tamalunas A, Buchner A, Hennenberg M, Stadelmeier L, Höhn H, Vilsmaier T, Mumm M, Kolben T, Stief C, Mumm J. Choosing a Specialist: An Explanatory Study of Factors Influencing Patients in Choosing a Urologist. Urologia Internationalis 2021;105(9-10):749 View
  30. Guo C, Guo X, Wang G, Hu S. What makes helpful online mental health information? Empirical evidence on the effects of information quality and responders’ effort. Frontiers in Psychology 2022;13 View
  31. Liu X, Xu Z, Yu X, Oda T. Using Telemedicine during the COVID-19 Pandemic: How Service Quality Affects Patients’ Consultation. International Journal of Environmental Research and Public Health 2022;19(19):12384 View
  32. Li P, Luo Y, Yu X, Mason E, Zeng Z, Wen J, Li W, Jalali M. Readiness of healthcare providers for e-hospitals: a cross-sectional analysis in China before the COVID-19 period. BMJ Open 2022;12(2):e054169 View
  33. Xu Y, Yang Z, Jiang H, Sun P. Research on patients' willingness to conduct online health consultation from the perspective of web trust model. Frontiers in Public Health 2022;10 View
  34. Sindhu S. Digital health care services in post COVID-19 scenario: modeling the enabling factors. International Journal of Pharmaceutical and Healthcare Marketing 2022;16(3):412 View
  35. Zhang X, Gao S, Cheng Y, Meng F. Encouraging physicians' continuous knowledge-sharing in online health communities: A motivational perspective. Frontiers in Public Health 2022;10 View
  36. Xu R, Zhang T, Zhang Q. Investigating the effect of online and offline reputation on the provision of online counseling services: A case study of the Internet hospitals in China. Frontiers of Engineering Management 2022;9(4):563 View
  37. Qin M, Zhu W, You C, Li S, Qiu S. Patient's behavior of selection physician in online health communities: Based on an Elaboration likelihood model. Frontiers in Public Health 2022;10 View
  38. Hsu Y, Chiu Y, Wang J, Liu H. Impacts of physician promotion on the online healthcare community: Using a difference-in-difference approach. DIGITAL HEALTH 2022;8:205520762211063 View
  39. Guo S, Dang Y, Vogel D, She B. The Effect of Offline Medical Resource Distribution on Online Physician-Patient Interaction: Empirical Study With Online and Offline Data. JMIR Formative Research 2023;7:e43533 View
  40. Chen H, Xiong Y, Zhang Z, Zhou Q, Wang D, Wang X, Zhang X. Theoretical model and measurement of shared decision making in web-based pharmaceutical care consultation. DIGITAL HEALTH 2022;8:205520762210897 View
  41. Shen J, An B, Xu M, Gan D, Pan T. Internal or External Word-of-Mouth (WOM), Why Do Patients Choose Doctors on Online Medical Services (OMSs) Single Platform in China?. International Journal of Environmental Research and Public Health 2022;19(20):13293 View
  42. Hasselgren A, Kralevska K, Gligoroski D, Faxvaag A. Medical Students’ Perceptions of a Blockchain-Based Decentralized Work History and Credentials Portfolio: Qualitative Feasibility Study. JMIR Formative Research 2021;5(10):e33113 View
  43. Ma X, Zhang P, Meng F, Lai K. How does physicians' educational knowledge-sharing influence patients' engagement? An empirical examination in online health communities. Frontiers in Public Health 2022;10 View
  44. Hu R, Zhang H, Yuan B, Zhang K, Xu J, Cui X, Du T, Song C, Zhang S, Jiang X. Quality and accuracy of gastric cancer related videos in social media videos platforms. BMC Public Health 2022;22(1) View
  45. Zhou S, Shi Y, Li X, Tan Y, Wang Z. Attract or Divert: Two-sided Effects of Physicians’ Online Sharing on Offline Demand. SSRN Electronic Journal 2022 View
  46. Li Z, Cao H, Yu N, Qin F, Li Y, Li Z, Wang L, Long X, Wang H. What factors will influence patients when choosing plastic surgeons? A behaviour analysis of Chinese patients. Journal of Plastic, Reconstructive & Aesthetic Surgery 2023;83:57 View
  47. Tan H, Zhang X, Yang Y. Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations. Information Systems Journal 2023;33(5):1186 View
  48. Zhao M, Wang Y, Zhang X, Xu C. Online doctor-patient dynamic stable matching model based on regret theory under incomplete information. Socio-Economic Planning Sciences 2023;87:101615 View
  49. Liu H, Zhang Y, Li Y, Albright K. Better interaction performance attracts more chronic patients? Evidence from an online health platform. Information Processing & Management 2023;60(4):103413 View
  50. Du S, Peng X, Nie T, Zhu Y. Information disclosure and pricing in the online expert service platform. Journal of the Operational Research Society 2024;75(9):1663 View
  51. Rando-Cueto D, de las Heras-Pedrosa C, Paniagua-Rojano F. Health Communication Strategies via TikTok for the Prevention of Eating Disorders. Systems 2023;11(6):274 View
  52. Yu D, Hu Y, Wang J, Nicholas S, Maitland E. Online medical consultation in China: Evidence from obesity doctors. DIGITAL HEALTH 2023;9 View
  53. Yang M, Jiang J, Cameron A, Liu X. How do you cope? Online medical consultation service uncertainty, coping strategies, and subsequent payment. Electronic Commerce Research and Applications 2023;61:101294 View
  54. Fan G, Deng Z, Liu L. Understanding the antecedents of patients’ missed appointments: The perspective of attribution theory. Data Science and Management 2023 View
  55. Zhang M, Sun Y, Zhao X, Wang L, Xiong J. The Impact of Narrative Reviews on Patient E-doctor Choice in Online Health Communities. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 2023;60 View
  56. Liang J, Li M. To answer or to ignore? The impact of questioners and questions on continuous knowledge contributions in virtual Q&A communities. Behaviour & Information Technology 2023:1 View
  57. Zhang X, Zhang R. The effect of two facets of physicians’ environmental stress on patients’ compliance with COVID-19 guidelines: moderating roles of two types of ego network. Psychology & Health 2023:1 View
  58. Liu J, Zeng Y. Exploring user interaction patterns in an online physician interactive community based on exponential random graph models. Humanities and Social Sciences Communications 2024;11(1) View
  59. Xu Z, Hao R, Lyu X, Jiang J. More sharing, more engagement? The impact of free knowledge sharing on customer engagement in online health communities. Kybernetes 2024 View
  60. Liu X, Guo H, Wang L, Hu M, Wei Y, Liu F, Wang X. Effect of Prosocial Behaviors on e-Consultations in a Web-Based Health Care Community: Panel Data Analysis. Journal of Medical Internet Research 2024;26:e52646 View
  61. Liu X, Ben Liu Q. Superior medical resources or geographic proximity? The joint effects of regional medical resource disparity, geographic distance, and cultural differences on online medical consultation. Social Science & Medicine 2024;350:116911 View
  62. Li Y, Deng Z, Xue J. Why to purchase health knowledge on online platforms? A two-phased SEM-ANN approach. Behaviour & Information Technology 2024:1 View
  63. Liu Z, Hu L, Cai Z, Liu X, Liu Y. SeCoSe: Toward Searchable and Communicable Healthcare Service Seeking in Flexible and Secure EHR Sharing. IEEE Transactions on Information Forensics and Security 2024;19:4999 View
  64. Carrera A, Lettieri E, Lietti G, Martignoni S, Sgarbossa C, Cafazzo J, Han J. Therapies go digital. What drives physicians’ acceptance?. PLOS ONE 2024;19(5):e0303302 View
  65. Wu J, Chen W, Tao L, Liu Q. Do Word-of-Mouth and Quality Have the Same Influence in Choosing a Doctor Online? A Study from Elaboration Likelihood Model Perspective. Journal of Information & Knowledge Management 2024;23(02) View
  66. Jiang H, Mi Z, Xu W. Online Medical Consultation Service–Oriented Recommendations: Systematic Review. Journal of Medical Internet Research 2024;26:e46073 View
  67. Yan J, Liang C, Gu D, Zhu K, Zhou P. Understanding patients’ doctor choice behavior: Elaboration likelihood perspective. Information Development 2024 View
  68. Wang Y, Shi C, Wang X, Meng H, Chen J. The Relationship Between Static Characteristics of Physicians and Patient Consultation Volume in Internet Hospitals: Quantitative Analysis. JMIR Formative Research 2024;8:e56687 View
  69. Yang Y, Ma C, Liu H. The Beauty Premium: Physicians’ Facial Expressions and Patients’ Selection and Evaluation Behavior in Online Health Communities. Health Policy and Technology 2024:100895 View
  70. Shen T, Li Y, Chen X. A Systematic Review of Online Medical Consultation Research. Healthcare 2024;12(17):1687 View
  71. Lopez-Lopez D, Plaza-Navas M, Torres-Pruñonosa J, Martinez L. Navigating the landscape of e-commerce: thematic clusters, intellectual turning points, and burst patterns in online reputation management. Electronic Commerce Research 2024 View
  72. Feng X, Hu Y, Pfaff H, Liu S, Xie J, Zhang Z. Exploring Client Preferences for Psychological Counselors in a Chinese Online Health Community: Longitudinal Study. Journal of Medical Internet Research 2024;26:e58428 View
  73. Zhao H, Zhou S. Foot in both camps: How do activities on third-party online healthcare platforms affect doctors' demand on official online healthcare platforms?. Decision Support Systems 2025;188:114350 View
  74. Fan B, Song W, Zhang W, Evans R. Determinants of Online Medical Decisions for Older Parents: A Discrete Choice Experiment. Sage Open 2024;14(4) View

Books/Policy Documents

  1. Sil R, Das Bhowmick A, Bhushan B, Sikdar A. Machine Intelligence and Data Science Applications. View
  2. Wang Z, Deng Z, Fan G. E-Business. New Challenges and Opportunities for Digital-Enabled Intelligent Future. View