This paper is in the following e-collection/theme issue:

Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (573) Human Factors and Usability Case Studies (787) User-centred Design Case Studies (596) Design and Usability of Clinical Software and EHRs (268)

Published on in Vol 20, No 7 (2018): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/10413, first published .
A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

Authors of this article:

Kim M Nazi1 Author Orcid Image ;   Carolyn L Turvey2, 3 Author Orcid Image ;   Dawn M Klein2, 3 Author Orcid Image ;   Timothy P Hogan4, 5 Author Orcid Image
Article Authors Cited by (28) Tweetations (14) Metrics

Journals

  1. Etingen B, Hogan T, Martinez R, Shimada S, Stroupe K, Nazi K, Connolly S, Lipschitz J, Weaver F, Smith B. How Do Patients with Mental Health Diagnoses Use Online Patient Portals? An Observational Analysis from the Veterans Health Administration. Administration and Policy in Mental Health and Mental Health Services Research 2019;46(5):596 View
  2. Heynsbergh N, Heckel L, Botti M, O S, Livingston P. Development of a Smartphone App for Informal Carers of People With Cancer: Processes and Learnings. JMIR Formative Research 2019;3(2):e10990 View
  3. Portz J, Bayliss E, Bull S, Boxer R, Bekelman D, Gleason K, Czaja S. Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study. Journal of Medical Internet Research 2019;21(4):e11604 View
  4. Connolly S, Etingen B, Shimada S, Hogan T, Nazi K, Stroupe K, Smith B. Patient portal use among veterans with depression: Associations with symptom severity and demographic characteristics. Journal of Affective Disorders 2020;275:255 View
  5. Lyles C, Nelson E, Frampton S, Dykes P, Cemballi A, Sarkar U. Using Electronic Health Record Portals to Improve Patient Engagement: Research Priorities and Best Practices. Annals of Internal Medicine 2020;172(11_Supplement):S123 View
  6. Zhou L, DeAlmeida D, Parmanto B. Applying a User-Centered Approach to Building a Mobile Personal Health Record App: Development and Usability Study. JMIR mHealth and uHealth 2019;7(7):e13194 View
  7. Turvey C, Lindsay J, Chasco E, Klein D, Fuhrmeister L, Dindo L. Current Practices in Electronic Capture of Patient-Reported Outcomes for Measurement-Based Care and the Use of Patient Portals to Support Behavioral Health. Psychiatric Clinics of North America 2019;42(4):635 View
  8. Cahan E, Mittal V, Shah N, Thadaney-Israni S. Achieving a Quintuple Aim for Telehealth in Pediatrics. Pediatric Clinics of North America 2020;67(4):683 View
  9. Turner K, Clary A, Hong Y, Alishahi Tabriz A, Shea C. Patient Portal Barriers and Group Differences: Cross-Sectional National Survey Study. Journal of Medical Internet Research 2020;22(9):e18870 View
  10. Etingen B, Amante D, Martinez R, Smith B, Shimada S, Richardson L, Patterson A, Houston T, Frisbee K, Hogan T. Supporting the Implementation of Connected Care Technologies in the Veterans Health Administration: Cross-Sectional Survey Findings from the Veterans Engagement with Technology Collaborative (VET-C) Cohort. Journal of Participatory Medicine 2020;12(3):e21214 View
  11. Glöggler M, Ammenwerth E. Development and Validation of a Useful Taxonomy of Patient Portals Based on Characteristics of Patient Engagement. Methods of Information in Medicine 2021;60(S 01):e44 View
  12. Harahap N, Handayani P, Hidayanto A. Functionalities and Issues in the Implementation of Personal Health Records: Systematic Review. Journal of Medical Internet Research 2021;23(7):e26236 View
  13. Stroupe K, Nazi K, Hogan T, Poggensee L, Wakefield B, Martinez R, Etingen B, Shimada S, Suda K, Huo Z, Cao L, Smith B. Web-based patient portal use and medication overlap from VA and private-sector pharmacies among older veterans. Journal of Managed Care & Specialty Pharmacy 2021;27(8):983 View
  14. Johnson N. Towards Understanding Disparities in Using Technology to Access Health Care Information: African American Veterans’ Sociocultural Perspectives on Using My HealtheVet for Diabetes Management. Health Communication 2023;38(11):2399 View
  15. Glöggler M, Ammenwerth E. Improvement and Evaluation of the TOPCOP Taxonomy of Patient Portals: Taxonomy-Evaluation-Delphi (TED) Approach. Journal of Medical Internet Research 2021;23(10):e30701 View
  16. Wolff J, Dukhanin V, Burgdorf J, DesRoches C. Shared Access to Patient Portals for Older Adults: Implications for Privacy and Digital Health Equity. JMIR Aging 2022;5(2):e34628 View
  17. van Velsen L, Ludden G, Grünloh C. The Limitations of User-and Human-Centered Design in an eHealth Context and How to Move Beyond Them. Journal of Medical Internet Research 2022;24(10):e37341 View
  18. Siddiqui S, Etingen B, Patrianakos J, Shimada S, Hogan T, Nazi K, Stroupe K, Smith B. Use of the Veterans Health Administration online patient portal among Veterans with spinal cord injuries and disorders. The Journal of Spinal Cord Medicine 2023;46(6):917 View
  19. Hu S, Han J, Rong L, Zong Q, Dai M. Research on user satisfaction of sports and healthcare integration system in post-pandemic era. Journal of Intelligent & Fuzzy Systems 2023;44(1):871 View
  20. Mannino R, Arconada Alvarez S, Greenleaf M, Parsell M, Mwalija C, Lam W. Navigating the complexities of mobile medical app development from idea to launch, a guide for clinicians and biomedical researchers. BMC Medicine 2023;21(1) View
  21. Nakikj D, Kreda D, Gehlenborg N. New Ways for Patients to Make Sense of Their Electronic Health Record Data Using the Discovery Web Application: Think-Aloud Evaluation Study. JMIR Formative Research 2023;7:e41346 View
  22. Nakikj D, Kreda D, Gehlenborg N. Alerts and Collections for Automating Patients’ Sensemaking and Organizing of Their Electronic Health Record Data for Reflection, Planning, and Clinical Visits: Qualitative Research-Through-Design Study. JMIR Human Factors 2023;10:e41552 View
  23. Virtanen L, Kaihlanen A, Kainiemi E, Saukkonen P, Heponiemi T. Patterns of acceptance and use of digital health services among the persistent frequent attenders of outpatient care: A qualitatively driven multimethod analysis. DIGITAL HEALTH 2023;9 View
  24. Fix G, Haltom T, Cogan A, Shimada S, Davila J. Understanding Patients’ Preferences and Experiences During an Electronic Health Record Transition. Journal of General Internal Medicine 2023 View
  25. Dukhanin V, Wolff J, Salmi L, Harcourt K, Wachenheim D, Byock I, Gonzales M, Niehus D, Parshley M, Reay C, Epstein S, Mohile S, Farrell T, Supiano M, Jajodia A, DesRoches C. Co-Designing an Initiative to Increase Shared Access to Older Adults’ Patient Portals: Stakeholder Engagement. Journal of Medical Internet Research 2023;25:e46146 View
  26. Fennelly O, Moroney D, Doyle M, Eustace-Cook J, Hughes M. Key interoperability Factors for patient portals and Electronic health Records: A scoping review. International Journal of Medical Informatics 2024;183:105335 View
  27. Ball S, Kim B, Cutrona S, Molloy-Paolillo B, Ahlness E, Moldestad M, Sayre G, Rinne S. Clinician and staff experiences with frustrated patients during an electronic health record transition: a qualitative case study. BMC Health Services Research 2024;24(1) View