Published on in Vol 20, No 7 (2018): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/10413, first published .
A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

Kim M Nazi 1*, PhD;  Carolyn L Turvey 2, 3*, PhD;  Dawn M Klein 2, 3*, MSW;  Timothy P Hogan 4, 5*, PhD

1 Veterans and Consumers Health Informatics Office, Office of Connected Care, Veterans Health Administration, US Department of Veterans Affairs, Coxsackie, NY, US

2 Iowa City VA Health Care System , Comprehensive Access and Delivery Research and Evaluation Center, Iowa City, IA, US

3 Department of Psychiatry , The University of Iowa Carver College of Medicine, Iowa City, IA, US

4 Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, US

5 Center for Healthcare Organization and Implementation Research (CHOIR) , Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, US

*all authors contributed equally

Corresponding Author:

  • Kim M Nazi, PhD
  • Veterans and Consumers Health Informatics Office, Office of Connected Care
  • Veterans Health Administration
  • US Department of Veterans Affairs
  • 44 Mountain View Drive
  • Coxsackie, NY
  • US
  • Phone: 1 518 703 6330
  • Email: kmnazi@gmail.com