A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

Kim M Nazi   ^{1 *} , PhD ;   Carolyn L Turvey   ^{2, 3 *} , PhD ;   Dawn M Klein   ^{2, 3 *} , MSW ;   Timothy P Hogan   ^{4, 5 *} , PhD

¹ Veterans and Consumers Health Informatics Office, Office of Connected Care, Veterans Health Administration, US Department of Veterans Affairs, Coxsackie, NY, United States

² Iowa City VA Health Care System, Comprehensive Access and Delivery Research and Evaluation Center, Iowa City, IA, United States

³ Department of Psychiatry, The University of Iowa Carver College of Medicine, Iowa City, IA, United States

⁴ Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

⁵ Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

*all authors contributed equally