Patient Centeredness in Electronic Communication: Evaluation of Patient-to-Health Care Team Secure Messaging

Timothy P Hogan   ^{1, 2, 3} , PhD ;   Tana M Luger   ^{1, 2, 4} , MPH, PhD ;   Julie E Volkman   ^{3, 5} , PhD ;   Mary Rocheleau   ^{1, 2} , MS ;   Nora Mueller   ^{1, 2} , MA ;   Anna M Barker   ^{1, 2} , MS ;   Kim M Nazi   ⁶ , PhD ;   Thomas K Houston   ^{1, 2, 3} , MPH, MD ;   Barbara G Bokhour   ^{1, 2, 7} , PhD

¹ Center for Evaluating Patient-Centered Care in the Veterans Health Administration, Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

² Center for Healthcare Organization and Implementation Research, Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

³ Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

⁴ Psychology Field Group, Pitzer College, Claremont, CA, United States

⁵ Department of Communication, Bryant University, Smithfield, RI, United States

⁶ Veterans and Consumers Health Informatics Office, Office of Connected Care, Veterans Health Administration, US Department of Veterans Affairs, Washington, DC, United States

⁷ Department of Health, Law, Policy & Management, School of Public Health, Boston University, Boston, MA, United States