This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128) Participatory Medicine & E-Patients (773)

Published on in Vol 19, No 5 (2017): May

Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives

Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives

Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives

Authors of this article:

Fabia Rothenfluh1 Author Orcid Image ;   Peter J Schulz1 Author Orcid Image
Article Authors Cited by (30) Tweetations (12) Metrics

Journals

  1. Peuchaud S. Respected as a Client, Cared for as a Patient: Evidence of Heuristic Decision-Making from Yelp Reviews of Obstetrician-Gynecologists. Health Communication 2020;35(7):842 View
  2. Rothenfluh F, Schulz P. Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis. Journal of Medical Internet Research 2018;20(6):e212 View
  3. Liu J, Hou S, Evans R, Xia C, Xia W, Ma J. What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness. Journal of Medical Internet Research 2019;21(8):e14634 View
  4. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  5. Shah A, Yan X, Khan S, Khurrum W, Khan Q. A multi-modal approach to predict the strength of doctor–patient relationships. Multimedia Tools and Applications 2021;80(15):23207 View
  6. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  7. Perrault E, Hildenbrand G. The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”. Journal of Medical Internet Research 2020;22(4):e16635 View
  8. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  9. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  10. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  11. Lamb C. Physician–patient shared decision making in the treatment of primary immunodeficiency: an interview-based survey of immunologists. LymphoSign Journal 2018;5(3):100 View
  12. Shah A, Yan X, Shah S, Shah S, Mamirkulova G. Exploring the impact of online information signals in leveraging the economic returns of physicians. Journal of Biomedical Informatics 2019;98:103272 View
  13. Shah A, Yan X, Tariq S, Khan S. Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals. Quality & Quantity 2021;55(1):173 View
  14. McLennan S. The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments. Journal of Medical Internet Research 2019;21(9):e14336 View
  15. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  16. Shah A, Naqvi R, Jeong O. Detecting Topic and Sentiment Trends in Physician Rating Websites: Analysis of Online Reviews Using 3-Wave Datasets. International Journal of Environmental Research and Public Health 2021;18(9):4743 View
  17. Berry L, Awdish R, Letchuman S, Steffensen K. Trust-Based Partnerships Are Essential — and Achievable — in Health Care Service. Mayo Clinic Proceedings 2021;96(7):1896 View
  18. Chen T, Wu C, Chiu M, Hsu J, Liao M, Hsueh Y, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931 View
  19. Bez S, Georgescu I, Farazi M. TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms. Technovation 2023;121:102625 View
  20. Dopelt K, Bachner Y, Urkin J, Yahav Z, Davidovitch N, Barach P. Perceptions of Practicing Physicians and Members of the Public on the Attributes of a “Good Doctor”. Healthcare 2021;10(1):73 View
  21. Guetz B, Bidmon S, Dür M. Awareness of and interaction with physician rating websites: A cross-sectional study in Austria. PLOS ONE 2022;17(12):e0278510 View
  22. Kulshrestha A, Krishnaswamy V, Sharma M. A deep learning model for online doctor rating prediction. Journal of Forecasting 2023;42(5):1245 View
  23. Shah A, Muhammad W, Lee K, Tawalbeh L. Examining the Determinants of Patient Perception of Physician Review Helpfulness across Different Disease Severities: A Machine Learning Approach. Computational Intelligence and Neuroscience 2022;2022:1 View
  24. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  25. Etheredge H, Fabian J. Communication in Healthcare: Global challenges in the 21st Century. Hämostaseologie 2022;42(01):029 View
  26. Anastasio A, Baumann A, Curtis D, Rogers H, Hogge C, Ryan S, Walley K, Adams S. An examination of negative one-star patient reviews for foot and ankle orthopedic surgery: A retrospective analysis. Foot and Ankle Surgery 2024;30(3):252 View
  27. Peng Q, Li J, Zheng L, Guo L. Perceptions of good physicians in patients’ online consultations: Evidence from a Chinese platform. Interdisciplinary Nursing Research 2024 View
  28. Wu J, Chen W, Tao L, Liu Q. Do Word-of-Mouth and Quality Have the Same Influence in Choosing a Doctor Online? A Study from Elaboration Likelihood Model Perspective. Journal of Information & Knowledge Management 2024;23(02) View
  29. Kulkarni M, Singh A, Ahire N. Decision Making of Healthcare Consumers Based on Factors Associated with Online Review and Ratings. Hospital Topics 2024:1 View

Books/Policy Documents

  1. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. View