Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study

Martin Emmert   ^{1 *} , MHMM, PhD ;   Nina Meszmer   ^{2 *} , MSc ;   Uwe Sander   ³ , MD

¹ Health Services Management, Institute of Management, School of Business and Economics, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany

² Health Care Management, Institute of Management, School of Business and Economics, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany

³ Media, Information and Design, Department of Information and Communication, University of Applied Sciences and Arts, Hannover, Hannover, Germany

*these authors contributed equally