Published on in Vol 18, No 1 (2016): January

Improving Access to Online Health Information With Conversational Agents: A Randomized Controlled Experiment

Improving Access to Online Health Information With Conversational Agents: A Randomized Controlled Experiment

Improving Access to Online Health Information With Conversational Agents: A Randomized Controlled Experiment

Timothy W Bickmore   1 * , PhD ;   Dina Utami   1 * , MS ;   Robin Matsuyama   2 * , PhD ;   Michael K Paasche-Orlow   3 * , MD,MPH

1 Northeastern University, College of Computer and Information Science, Boston, MA, United States

2 Department of Health Behavior and Policy, Virginia Commonwealth University, Richmond, VA, United States

3 Boston Medical Center, Boston, MA, United States

*all authors contributed equally

Corresponding Author:

  • Timothy W Bickmore, PhD
  • Northeastern University
  • College of Computer and Information Science
  • 360 Huntington Ave, 910-177
  • Boston, MA, 02115
  • United States
  • Phone: 1 6173735477
  • Fax: 1 617-812-2589
  • Email: bickmore@ccs.neu.edu