This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128)

Published on in Vol 17, No 12 (2015): December

General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England

General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England

General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England

Authors of this article:

Salma Patel1 Author Orcid Image ;   Rebecca Cain1 Author Orcid Image ;   Kevin Neailey1 Author Orcid Image ;   Lucy Hooberman1 Author Orcid Image
Article Authors Cited by (37) Tweetations (36) Metrics

Journals

  1. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  2. Zhang W, Deng Z, Hong Z, Evans R, Ma J, Zhang H. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 2018;20(1):e35 View
  3. Zwier S. Webcare in healthcare: providers' responses to patients' online reviews. British Journal of Healthcare Management 2019;25(10):1 View
  4. Turk A, Fleming J, Powell J, Atherton H. Exploring UK doctors’ attitudes towards online patient feedback: Thematic analysis of survey data. DIGITAL HEALTH 2020;6 View
  5. Rothenfluh F, Schulz P. Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis. Journal of Medical Internet Research 2018;20(6):e212 View
  6. Asanad K, Parameshwar P, Houman J, Spiegel B, Daskivich T, Anger J. Online Physician Reviews in Female Pelvic Medicine and Reconstructive Surgery: What Do Patients Really Want?. Female Pelvic Medicine & Reconstructive Surgery 2018;24(2):109 View
  7. McLennan S. The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments. Journal of Medical Internet Research 2019;21(9):e14336 View
  8. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  9. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  10. Boylan A, Turk A, van Velthoven M, Powell J. Online patient feedback as a measure of quality in primary care: a multimethod study using correlation and qualitative analysis. BMJ Open 2020;10(2):e031820 View
  11. Atherton H, Fleming J, Williams V, Powell J. Online patient feedback: a cross-sectional survey of the attitudes and experiences of United Kingdom health care professionals. Journal of Health Services Research & Policy 2019;24(4):235 View
  12. Menon A. Do online reviews diminish physician authority? The case of cosmetic surgery in the U.S.. Social Science & Medicine 2017;181:1 View
  13. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
  14. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  15. Holliday A, Kachalia A, Meyer G, Sequist T. Physician and Patient Views on Public Physician Rating Websites: A Cross-Sectional Study. Journal of General Internal Medicine 2017;32(6):626 View
  16. McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299 View
  17. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  18. Dudhwala F, Boylan A, Williams V, Powell J. VIEWPOINT: What counts as online patient feedback, and for whom?. DIGITAL HEALTH 2017;3 View
  19. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  20. Speed E, Davison C, Gunnell C. The anonymity paradox in patient engagement: reputation, risk and web-based public feedback. Medical Humanities 2016;42(2):135 View
  21. Murphy G, Awad M, Osterberg E, Gaither T, Chumnarnsongkhroh T, Washington S, Breyer B. Web-Based Physician Ratings for California Physicians on Probation. Journal of Medical Internet Research 2017;19(8):e254 View
  22. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  23. Loo J, Greaves G, Lewis P. Exploring patients’ pharmacy stories: an analysis of online feedback. International Journal of Clinical Pharmacy 2021;43(6):1584 View
  24. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356 View
  25. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  26. Kasaven L, Saso S, Ben Nagi J, Joash K, Yazbek J, Richard Smith J, Bourne T, Jones B. TOGadvisor: the role of online feedback in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2022;24(1):7 View
  27. Griffith L, Boylan A. An ailing system: When health data is not as healthy as it seems. The Sociological Review Magazine 2022 View
  28. Hasselgren A, Kralevska K, Gligoroski D, Faxvaag A. Medical Students’ Perceptions of a Blockchain-Based Decentralized Work History and Credentials Portfolio: Qualitative Feasibility Study. JMIR Formative Research 2021;5(10):e33113 View
  29. Gillespie A, Reader T. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis 2023;43(7):1463 View
  30. Bjertnæs Ø, Iversen H, Norman R, Valderas J. Web-Based Public Ratings of General Practitioners in Norway: Validation Study. JMIR Formative Research 2023;7:e38932 View
  31. Montgomery C, Powell J, Mahtani K, Boylan A. Turning the gaze: Digital patient feedback and the silent pathology of the NHS. Sociology of Health & Illness 2022;44(2):290 View
  32. McIntosh G, Hibberd C, McGregor S. Capturing patient feedback to improve healthcare services. Nursing Standard 2024;39(8):62 View
  33. Lloyd R, Slade M, Byng R, Russell A, Ng F, Stirzaker A, Rennick-Egglestone S. Characteristics of positive feedback provided by UK health service users: content analysis of examples from two databases. BMJ Health & Care Informatics 2024;31(1):e101113 View
  34. Liu J, Ding P, Jiang H. Exploring sources of patient dissatisfaction in mobile health communication: A text analysis based on structural topic model. DIGITAL HEALTH 2024;10 View
  35. Bondok M, Nguyen A, Tanya S, Youn G, Lando L, Wu A. Gender and personalized profile information influence online ratings of Canadian academic ophthalmologists. Canadian Journal of Ophthalmology 2024 View

Books/Policy Documents

  1. Loeffler E. Co-Production of Public Services and Outcomes. View
  2. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. View