This paper is in the following e-collection/theme issue:

Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (573)

Published on in Vol 17, No 12 (2015): December

Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study

Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study

Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study

Authors of this article:

Lina Tieu1 Author Orcid Image ;   Urmimala Sarkar1 Author Orcid Image ;   Dean Schillinger1 Author Orcid Image ;   James D Ralston2 Author Orcid Image ;   Neda Ratanawongsa1 Author Orcid Image ;   Rena Pasick3 Author Orcid Image ;   Courtney R Lyles1 Author Orcid Image
Article Authors Cited by (176) Tweetations (23) Metrics

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  126. Kalyani C, Arora G, Chao H, Kaur H, Kaur H, Malik H, Negi I, Kajal , Kalpana . Challenges in Application of Online Registration System in Health Care in India. Journal of Medical Evidence 2021;2(3):209 View
  127. Hefner J, Sieck C, Walker D. Patient and physician perspectives on training to improve communication through secure messaging. Health Care Management Review 2022;47(1):3 View
  128. Aydin G, Kumru S. Paving the way for increased e-health record use: elaborating intentions of Gen-Z. Health Systems 2023;12(3):281 View
  129. Jackson S, Shucard H, Liao J, Bell S, Fossa A, Payne T, Reisch L, Radick A, DesRoches C, Fitzgerald P, Leveille S, Walker J, Elmore J. Care partners reading patients’ visit notes via patient portals: Characteristics and perceptions. Patient Education and Counseling 2022;105(2):290 View
  130. Yin R, Neyens D. Who is using a mobile app and who is using a computer to access their patient portals?. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 2022;66(1):1569 View
  131. Leach B, Parkinson S, Gkousis E, Abel G, Atherton H, Campbell J, Clark C, Cockcroft E, Marriott C, Pitchforth E, Sussex J. Digital Facilitation to Support Patient Access to Web-Based Primary Care Services: Scoping Literature Review. Journal of Medical Internet Research 2022;24(7):e33911 View
  132. Wang P, Li T, Yu L, Zhou L, Yan T. Towards an effective framework for integrating patient-reported outcomes in electronic health records. DIGITAL HEALTH 2022;8:205520762211121 View
  133. Khurshid A, Oliveira E, Nordquist E, Lakshminarayanan V, Abrol V. FHIRedApp: a LEAP in health information technology for promoting patient access to their medical information. JAMIA Open 2021;4(4) View
  134. Foumakoye M, Britton M, Ansari E, Saunders M, McCall T, Wang E, Puglisi L, Workman T, Zeng-Treitler Q, Ying Y, Shavit S, Brandt C, Wang K. Personal Health Libraries for People Returning From Incarceration: Protocol for a Qualitative Study. JMIR Research Protocols 2023;12:e44748 View
  135. Chang H, Wong K, Hung C. Health Beliefs and Social Support Related to Anxiety about Electronic Health Record Systems: A Patient Visit Survey (Preprint). JMIR Formative Research 2021 View
  136. Perez H, Neubauer N, Marshall S, Philip S, Miguel-Cruz A, Liu L. Barriers and Benefits of Information Communication Technologies Used by Health Care Aides. Applied Clinical Informatics 2022;13(01):270 View
  137. Mataraso S, Socrates V, Lekschas F, Gehlenborg N. Design and Development of Halyos: A Patient-Facing Visual EHR Interface for Longitudinal Risk Awareness. ACI Open 2022;06(02):e123 View
  138. Visscher B, Vervloet M, te Paske R, van Dijk L, Heerdink E, Rademakers J. Implementation of an animated medication information tool in community pharmacies, with a special focus on patients with limited health literacy. International Journal of Pharmacy Practice 2021;29(6):566 View
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  141. Kaihlanen A, Virtanen L, Buchert U, Safarov N, Valkonen P, Hietapakka L, Hörhammer I, Kujala S, Kouvonen A, Heponiemi T. Towards digital health equity - a qualitative study of the challenges experienced by vulnerable groups in using digital health services in the COVID-19 era. BMC Health Services Research 2022;22(1) View
  142. Huang M, Fan J, Prigge J, Shah N, Costello B, Yao L. Characterizing Patient-Clinician Communication in Secure Medical Messages: Retrospective Study. Journal of Medical Internet Research 2022;24(1):e17273 View
  143. Amirkiai S, Obadan-Udoh E. Dental patients’ perceptions of and desired content from patient health portals. The Journal of the American Dental Association 2023;154(4):330 View
  144. Nelson L, Reale C, Anders S, Beebe R, Rosenbloom S, Hackstadt A, Harper K, Mayberry L, Cobb J, Peterson N, Elasy T, Yu Z, Martinez W. Empowering patients to address diabetes care gaps: formative usability testing of a novel patient portal intervention. JAMIA Open 2023;6(2) View
  145. Ahmed N, Brown J, Parau C, McCullers A, Sanghavi K, Littlejohn R, Wesley D. Bridging the Digital Health Divide. Medical Care 2023;61(7):448 View
  146. Velázquez López L, Achar de la Macorra R, Colin Ramirez E, Muñoz Torres A, Pineda del Aguila I, Medina Bravo P, Klünder Klünder M, Medina Gómez O, Escobedo de la Peña J. The diabetes education material on diabetes for website: Results of a validation process. Journal of Healthcare Quality Research 2023;38(6):346 View
  147. Ray E, Teal R, Carda-Auten J, Coffman E, Sanoff H, Van den Bergh R. Qualitative evaluation of barriers and facilitators to hepatocellular carcinoma care in North Carolina. PLOS ONE 2023;18(6):e0287338 View
  148. de Wildt K, van de Loo B, Linn A, Medlock S, Groos S, Ploegmakers K, Seppala L, Bosmans J, Abu-Hanna A, van Weert J, van Schoor N, van der Velde N, Carels V. Effects of a clinical decision support system and patient portal for preventing medication-related falls in older fallers: Protocol of a cluster randomized controlled trial with embedded process and economic evaluations (ADFICE_IT). PLOS ONE 2023;18(9):e0289385 View
  149. Rathbone A, Stumpf S, Claisse C, Sillence E, Coventry L, Brown R, Durrant A, Kocaballi B. People with long-term conditions sharing personal health data via digital health technologies: A scoping review to inform design. PLOS Digital Health 2023;2(5):e0000264 View
  150. Casafont C, González-García M, Casadamon-Munarriz I, Piazuelo M, Cobo-Sánchez J, Bravo M, Frías C, Zabalegui A. Impact of Hospitalization of People With Dementia or Cognitive Impairment on Family Caregivers. Research in Gerontological Nursing 2023;16(6):283 View
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  152. Sarabu C, Sharko M, Petersen C, Galvin H. Shifting into Action: from Data Segmentation to Equitable Interoperability for Adolescents (and Everyone Else). Applied Clinical Informatics 2023;14(03):544 View
  153. Pool J, Akhlaghpour S, Fatehi F, Burton-Jones A. A systematic analysis of failures in protecting personal health data: A scoping review. International Journal of Information Management 2024;74:102719 View
  154. Gleason K, Wu M, Wec A, Powell D, Zhang T, Gamper M, Green A, Nothelle S, Amjad H, Wolff J. Use of the patient portal among older adults with diagnosed dementia and their care partners. Alzheimer's & Dementia 2023;19(12):5663 View
  155. Scheckel B, Schmidt K, Stock S, Redaèlli M. Patient Portals as Facilitators of Engagement in Patients With Diabetes and Chronic Heart Disease: Scoping Review of Usage and Usability. Journal of Medical Internet Research 2023;25:e38447 View
  156. Vickery L, Keep M, Janssen A. Factors affecting engagement with a patient portal in a tertiary children's hospital: A qualitative study. Human Factors in Healthcare 2024;5:100063 View
  157. Bratches R, Wall J, Puga F, Pilonieta G, Jablonski R, Bakitas M, Geldmacher D, Odom J. Patient Portal Use Among Family Caregivers of Individuals With Dementia and Cancer: Regression Analysis From the National Study of Caregiving. JMIR Aging 2023;6:e44166 View
  158. Cao W, Cao X. Facilitating patient portal engagement: a channel expansion and behavior change wheel perspective. Frontiers in Communication 2024;9 View
  159. Hackstadt A, Elasy T, Gangaputra S, Harper K, Mayberry L, Nelson L, Peterson N, Rosenbloom S, Yu Z, Martinez W. Effects of a Patient Portal Intervention to Address Diabetes Care Gaps: Protocol for a Pragmatic Randomized Controlled Trial. JMIR Research Protocols 2024;13:e56123 View
  160. Stagg B, Schlechter C, Del Fiol G. The Digital Divide in Eye Health Care Delivery. JAMA Ophthalmology 2024;142(5):452 View
  161. Ploegmakers K, Linn A, Medlock S, Seppälä L, Bahat G, Caballero-Mora M, Ilhan B, Landi F, Masud T, Morrissey Y, Ryg J, Topinkova E, van der Velde N, van Weert J. A European survey of older peoples’ preferences, and perceived barriers and facilitators to inform development of a medication-related fall-prevention patient portal. European Geriatric Medicine 2024;15(3):817 View
  162. Akyirem S, Wagner J, Chen H, Lipson J, Minchala M, Cortez K, Whittemore R. Recommendations to Address Barriers to Patient Portal Use Among Persons With Diabetes Seeking Care at Community Health Centers: Interview Study With Patients and Health Care Providers. JMIR Diabetes 2024;9:e58526 View
  163. Xiong T, Benmessaoud C, Pfisterer K, El-Dassouki N, Lohani R, Young K, Pham Q. Applying the blended KTA-Sprint framework to a usability assessment of a digital health module for informal caregivers co-managing heart failure. Human Factors in Healthcare 2024;6:100081 View
  164. Hemati M, Rivaz M, Khademian Z. Lymphedema self-management mobile application with nurse support for post breast cancer surgery survivors: description of the design process and prototype evaluation. BMC Cancer 2024;24(1) View
  165. Wu X, Kuang Y, Guo Y, Wei N, Fan Z, Ling J. Analyzing the barriers and enablers to internet hospital implementation: a qualitative study of a tertiary hospital using TDF and COM-B framework. Frontiers in Digital Health 2024;6 View
  166. Wanless B, Hassan N, McClellan C, Sothinathan C, Abelleyra Lastoria D, Herweijer T, Thorpe J, Noblet T, Berry A. How Do We Better Serve Excluded Populations When Delivering Digital Health Technology? Inclusion Evaluation of a Digital Musculoskeletal Self‐Management Solution. Musculoskeletal Care 2024;22(3) View
  167. Abel G, Atherton H, Sussex J, Akter N, Aminu A, Bak W, Bryce C, Clark C, Cockcroft E, Evans H, Gkousis E, Jenkins G, Jenkinson C, Khan N, Lambert J, Leach B, Marriott C, Newbould J, Parkinson S, Parsons J, Pitchforth E, Sheard L, Stockwell S, Thomas C, Treadgold B, Winder R, Campbell J. Current experience and future potential of facilitating access to digital NHS primary care services in England: the Di-Facto mixed-methods study. Health and Social Care Delivery Research 2024:1 View
  168. Lockhart L, Gootee J, Copeland L, Turner D. Willingness to be contacted via the patient portal for health screening, research recruitment, and at home self-test kits for health monitoring: A Pilot Quantitative Survey (Preprint). JMIR Formative Research 2024 View
  169. Olagoke A, Kaur H, Hughes A. Digital Divide Among Caregivers of Chronic Disease Patients. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care 2019;8(1):43 View
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Books/Policy Documents

  1. Alshoumr B. Encyclopedia of Gerontology and Population Aging. View
  2. Alshoumr B, Yu P. Encyclopedia of Gerontology and Population Aging. View
  3. Merrell R. Telemedicine, Telehealth and Telepresence. View
  4. Alshoumr B, Yu P. Encyclopedia of Gerontology and Population Aging. View