This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (128) Medicine 2.0'11 (Stanford) (8) Medicine 2.0'11 (Full Paper of Conference Presentation) (9)

Published on in Vol 13, No 4 (2011): Oct-Dec

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Authors of this article:

Bassam Kadry1 ;   Larry F Chu1 Author Orcid Image ;   Bayan Kadry2 ;   Danya Gammas3 ;   Alex Macario1
Article Authors Cited by (200) Tweetations (14) Metrics

Journals

  1. Gao G, McCullough J, Agarwal R, Jha A. A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period. Journal of Medical Internet Research 2012;14(1):e38 View
  2. Melone G, Brodell J, Hernandez C, Menga E, Balkissoon R, Liu X, Zhang J, Mesfin A. Online ratings of spinal deformity surgeons: analysis of 634 surgeons. Spine Deformity 2020;8(1):17 View
  3. Huber S, Priestley J, Kasabwala K, Gadidov B, Culligan P. Understanding Your Online Ratings: A Methodological Analysis Using Urogynecologists in the United States. Female Pelvic Medicine & Reconstructive Surgery 2019;25(2):193 View
  4. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  5. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
  6. Lewis P, Kobayashi E, Gupta S. An Online Review of Plastic Surgeons in Southern California. Annals of Plastic Surgery 2015;74(Supplement 1):S66 View
  7. Hill S, Hoang C, Cheraghi S, Shabo M, Resnick A, Crawford A, Melnitchouk N, Harnsberger C, Alavi K, Sturrock P, Maykel J, Davids J. Data Accuracy and Predictors of High Ratings of Colon and Rectal Surgeons on an Online Physician Rating Website. Diseases of the Colon & Rectum 2020;63(2):226 View
  8. Zillioux J, Pike C, Sharma D, Rapp D. Analysis of Online Urologist Ratings: Are Rating Differences Associated With Subspecialty?. Journal of Patient Experience 2020;7(6):1062 View
  9. Skrzypecki J, Przybek J. Physician Review Portals Do Not Favor Highly Cited US Ophthalmologists. Seminars in Ophthalmology 2018;33(4):547 View
  10. Kalagara S, Eltorai A, DePasse J, Daniels A. Predictive factors of positive online patient ratings of spine surgeons. The Spine Journal 2019;19(1):182 View
  11. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  12. Zusman E. Managing an Online Reputation. Neurosurgery 2013;72(4):N11 View
  13. Fry J, Frader J. “We want to do everything”: how parents represent their experiences with maternal–fetal surgery online. Journal of Perinatology 2018;38(3):226 View
  14. Möhlhenrich S, Wurbs M, Modabber A, Wolf M, Huber F, Fritz U. Influence of physician evaluation portals on orthodontist selection by patients. Journal of Orofacial Orthopedics / Fortschritte der Kieferorthopädie 2018;79(6):403 View
  15. Burn M, Lintner D, Cosculluela P, Varner K, Liberman S, McCulloch P, Harris J. Physician Rating Scales Do Not Accurately Rate Physicians. Orthopedics 2018;41(4) View
  16. Sun R, Hu J, Chen X. Novel single-valued neutrosophic decision-making approaches based on prospect theory and their applications in physician selection. Soft Computing 2019;23(1):211 View
  17. Burkle C, Keegan M. Popularity of internet physician rating sites and their apparent influence on patients’ choices of physicians. BMC Health Services Research 2015;15(1) View
  18. Zhang W, Deng Z, Hong Z, Evans R, Ma J, Zhang H. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 2018;20(1):e35 View
  19. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
  20. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  21. Mccallum M, Bury G. Google search patterns suggest declining interest in the environment. Biodiversity and Conservation 2013;22(6-7):1355 View
  22. Mueller M, Glassett T, Burke S, Nichter L. Protecting a Plastic Surgeonʼs Reputation. Plastic and Reconstructive Surgery 2013;131(4):670e View
  23. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
  24. Butler A, Granger C, Rivera S, Donnally C, Ghasem A, Li D, Wang M. Availability and Variability of Consumer Prices for Lumbar Discectomy Across US Hospitals in 2018. Applied Health Economics and Health Policy 2021;19(1):81 View
  25. Cloney M, Hopkins B, Shlobin N, Dahdaleh N. Online Ratings of Neurosurgeons: An Examination of Web Data and its Implications. Neurosurgery 2018;83(6):1143 View
  26. Jack R, Burn M, McCulloch P, Liberman S, Varner K, Harris J. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63 View
  27. Emmert M, Sander U, Pisch F. Eight Questions About Physician-Rating Websites: A Systematic Review. Journal of Medical Internet Research 2013;15(2):e24 View
  28. Samora J, Lifchez S, Blazar P. Physician-Rating Web Sites: Ethical Implications. The Journal of Hand Surgery 2016;41(1):104 View
  29. Liu J, Matelski J, Cram P, Urbach D, Bell C. Association Between Online Physician Ratings and Cardiac Surgery Mortality. Circulation: Cardiovascular Quality and Outcomes 2016;9(6):788 View
  30. Elmously A, Salemi A, Guy T. The Anatomy of a Tweet: Social Media in Surgical Practice. Seminars in Thoracic and Cardiovascular Surgery 2018;30(3):251 View
  31. Donnally C, Roth E, Li D, Maguire J, McCormick J, Barker G, Rivera S, Lebwohl N. Analysis of Internet Review Site Comments for Spine Surgeons. Spine 2018;43(24):1725 View
  32. Emmert M, Meier F, Heider A, Dürr C, Sander U. What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website. Health Policy 2014;118(1):66 View
  33. Kranzbühler A, Kleijnen M, Verlegh P, Teerling M. When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 2019;21(6):e12454 View
  34. Hawkins C, DeLaO A, Hung C. Social Media and the Patient Experience. Journal of the American College of Radiology 2016;13(12):1615 View
  35. Greaves F, Millett C, Nuki P. England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System. Medical Care Research and Review 2014;71(5_suppl):65S View
  36. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  37. Houman J, Weinberger J, Caron A, Hannemann A, Zaliznyak M, Patel D, Moradzadeh A, Daskivich T. Association of Social Media Presence with Online Physician Ratings and Surgical Volume Among California Urologists: Observational Study. Journal of Medical Internet Research 2019;21(8):e10195 View
  38. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  39. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  40. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  41. Donnally C, Li D, Maguire J, Roth E, Barker G, McCormick J, Rush A, Lebwohl N. How social media, training, and demographics influence online reviews across three leading review websites for spine surgeons. The Spine Journal 2018;18(11):2081 View
  42. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  43. Trehan S, Nguyen J, Marx R, Cross M, Pan T, Daluiski A, Lyman S. Online Patient Ratings Are Not Correlated with Total Knee Replacement Surgeon–Specific Outcomes. HSS Journal®: The Musculoskeletal Journal of Hospital for Special Surgery 2018;14(2):177 View
  44. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353 View
  45. Belle J, Feld K, Feld A. Internet Liability for Gastroenterologists: Select Issues From Social Networking to Doctor Rating Sites. Clinical Gastroenterology and Hepatology 2013;11(8):883 View
  46. Emmert M, Meier F. An Analysis of Online Evaluations on a Physician Rating Website: Evidence From a German Public Reporting Instrument. Journal of Medical Internet Research 2013;15(8):e157 View
  47. GROB R, SCHLESINGER M, BARRE L, BARDACH N, LAGU T, SHALLER D, PARKER A, MARTINO S, FINUCANE M, CERULLY J, PALIMARU A. What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement. The Milbank Quarterly 2019;97(1):176 View
  48. Chiu R, Parola R, Nallani A, Glastris G, Siddiqui N, Bheri A, Shah M, Behbahani M, Mehta A. Correlates of Google Search Rankings for Spine Surgeons. Spine 2020;45(19):1376 View
  49. Obele C, Duszak R, Hawkins C, Rosenkrantz A. What Patients Think About Their Interventional Radiologists: Assessment Using a Leading Physician Ratings Website. Journal of the American College of Radiology 2017;14(5):609 View
  50. Emmert M, Meier F, Pisch F, Sander U. Physician Choice Making and Characteristics Associated With Using Physician-Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2013;15(8):e187 View
  51. Rosenkrantz A, Won E, Doshi A. Assessing the Content of YouTube Videos in Educating Patients Regarding Common Imaging Examinations. Journal of the American College of Radiology 2016;13(12):1509 View
  52. Policastro C, Carnes B, Friedman D, Ginzburg N, Ferry E. Narrative Comments about Urologists on Physician Rating Websites Provide Insight into What Drives Patient Satisfaction Surveys. Urology Practice 2019;6(4):222 View
  53. Strech D. Ethical Principles for Physician Rating Sites. Journal of Medical Internet Research 2011;13(4):e113 View
  54. Trehan S, DeFrancesco C, Nguyen J, Charalel R, Daluiski A. Online Patient Ratings of Hand Surgeons. The Journal of Hand Surgery 2016;41(1):98 View
  55. Nemzer L, Neymotin F. Concierge care and patient reviews. Health Economics 2020;29(8):913 View
  56. Haglin J, Eltorai A, Kalagara S, Kingrey B, Durand W, Aidlen J, Daniels A. Patient-Rated Trust of Spine Surgeons: Influencing Factors. Global Spine Journal 2018;8(7):728 View
  57. Moorhead S, Hazlett D, Harrison L, Carroll J, Irwin A, Hoving C. A New Dimension of Health Care: Systematic Review of the Uses, Benefits, and Limitations of Social Media for Health Communication. Journal of Medical Internet Research 2013;15(4):e85 View
  58. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  59. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  60. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
  61. . Professional Use of Digital and Social Media. Obstetrics & Gynecology 2019;134(4):e117 View
  62. Moreno M, Standiford M, Cody P. Social Media and Adolescent Health. Current Pediatrics Reports 2018;6(2):132 View
  63. Ramkumar P, Navarro S, Chughtai M, La T, Fisch E, Mont M. The Patient Experience: An Analysis of Orthopedic Surgeon Quality on Physician-Rating Sites. The Journal of Arthroplasty 2017;32(9):2905 View
  64. De Martino I, D’Apolito R, McLawhorn A, Fehring K, Sculco P, Gasparini G. Social media for patients: benefits and drawbacks. Current Reviews in Musculoskeletal Medicine 2017;10(1):141 View
  65. Sanghani R, Moler A. Improving Consumer Satisfaction with Addiction Treatment: An Analysis of Alumni Preferences. Journal of Addiction 2015;2015:1 View
  66. Wiley M, Rivas R, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1) View
  67. Asanad K, Parameshwar P, Houman J, Spiegel B, Daskivich T, Anger J. Online Physician Reviews in Female Pelvic Medicine and Reconstructive Surgery: What Do Patients Really Want?. Female Pelvic Medicine & Reconstructive Surgery 2018;24(2):109 View
  68. Gill B, Zhang J, Knoedler M, Shoskes D, Vasavada S. Digital Identity in Academic Urology: Assessment of Female Pelvic Medicine and Reconstructive Surgery, and Opportunity for Improvement. Urology Practice 2017;4(5):425 View
  69. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  70. Chang Y, Chiang W, Wang W, Lin C, Hung L, Tsai Y, Chen Y. Assessing Epidemic Diseases and Public Opinion through Popular Search Behavior Using Non-English Language Google Trends (Preprint). JMIR Public Health and Surveillance 2018 View
  71. Dunivin Z, Zadunayski L, Baskota U, Siek K, Mankoff J. Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis. Journal of Medical Internet Research 2020;22(7):e14455 View
  72. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  73. Nemec M, Kolar T, Rusjan B. Online communities as a new source of exploring patient dissatisfaction. Journal of Health Organization and Management 2018;32(8):962 View
  74. Damodar D, Donnally C, McCormick J, Li D, Ingrasci G, Roche M, Vakharia R, Law T, Hernandez V. How wait-times, social media, and surgeon demographics influence online reviews on leading review websites for joint replacement surgeons. Journal of Clinical Orthopaedics and Trauma 2019;10(4):761 View
  75. Griffis H, Kilaru A, Werner R, Asch D, Hershey J, Hill S, Ha Y, Sellers A, Mahoney K, Merchant R. Use of Social Media Across US Hospitals: Descriptive Analysis of Adoption and Utilization. Journal of Medical Internet Research 2014;16(11):e264 View
  76. Pike C, Zillioux J, Rapp D. Online Ratings of Urologists: Comprehensive Analysis. Journal of Medical Internet Research 2019;21(7):e12436 View
  77. Stewart Loane S, D'Alessandro S. Empowered and Knowledgeable Health Consumers: The Impact of Online Support Groups on the Doctor–Patient Relationship. Australasian Marketing Journal 2014;22(3):238 View
  78. Wong C, Merchant R, Moreno M. Using social media to engage adolescents and young adults with their health. Healthcare 2014;2(4):220 View
  79. Lefebvre R, Bornkessel A. Digital Social Networks and Health. Circulation 2013;127(17):1829 View
  80. Nwachukwu B, Adjei J, Trehan S, Chang B, Amoo-Achampong K, Nguyen J, Taylor S, McCormick F, Ranawat A. Rating a Sports Medicine Surgeon's “Quality” in the Modern Era: An Analysis of Popular Physician Online Rating Websites. HSS Journal®: The Musculoskeletal Journal of Hospital for Special Surgery 2016;12(3):272 View
  81. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  82. Cheshire W. Autonomic medical practice viewed through the lens of physician-rating websites. Clinical Autonomic Research 2020;30(4):335 View
  83. Mavragani A, Ochoa G, Tsagarakis K. Assessing the Methods, Tools, and Statistical Approaches in Google Trends Research: Systematic Review. Journal of Medical Internet Research 2018;20(11):e270 View
  84. Obadan-Udoh E, Panwar S, Yansane A, Nayudu A, Pang J, White J, Kalenderian E. Are Dental Patients Concerned About Safety? An Exploratory Study. Journal of Evidence Based Dental Practice 2020;20(3):101424 View
  85. Rotman L, Alford E, Shank C, Dalgo C, Stetler W. Is There an Association Between Physician Review Websites and Press Ganey Survey Results in a Neurosurgical Outpatient Clinic?. World Neurosurgery 2019;132:e891 View
  86. Garofolo G, Akinleye S, Golan E, Choueka J. Utilization and Impact of Social Media in Hand Surgeon Practices. HAND 2020;15(1):75 View
  87. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  88. McLennan S. Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings. Journal of Medical Internet Research 2020;22(8):e18374 View
  89. Kordzadeh N, Warren J. Toward a typology of health 2.0 collaboration platforms and websites. Health and Technology 2013;3(1):37 View
  90. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  91. Li S, Hubner A. The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 2019;21(6):e11188 View
  92. Ibáñez R, Lupiañez-Villanueva F. Análisis de 51.996 opiniones online sobre profesionales sanitarios en una web comercial. Revista de Calidad Asistencial 2017;32(5):294 View
  93. Lagu T, Goff S, Hannon N, Shatz A, Lindenauer P. A Mixed-Methods Analysis of Patient Reviews of Hospital Care in England: Implications for Public Reporting of Health Care Quality Data in the United States. The Joint Commission Journal on Quality and Patient Safety 2013;39(1):7 View
  94. Yu J, Samuel L, Yalçin S, Sultan A, Kamath A. Patient-Recorded Physician Ratings: What Can We Learn From 11,527 Online Reviews of Orthopedic Surgeons?. The Journal of Arthroplasty 2020;35(6):S364 View
  95. Segal J, Sacopulos M, Sheets V, Thurston I, Brooks K, Puccia R. Online Doctor Reviews: Do They Track Surgeon Volume, a Proxy for Quality of Care?. Journal of Medical Internet Research 2012;14(2):e50 View
  96. Zwijnenberg N, Hendriks M, Bloemendal E, Damman O, de Jong J, Delnoij D, Rademakers J. Patients’ Need for Tailored Comparative Health Care Information: A Qualitative Study on Choosing a Hospital. Journal of Medical Internet Research 2016;18(11):e297 View
  97. Liu J, Goldberg H, Lentz E, Matelski J, Alam A, Bell C. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708 View
  98. Terlutter R, Bidmon S, Röttl J. Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites. Journal of Medical Internet Research 2014;16(3):e97 View
  99. Chretien K, Kind T. Social Media and Clinical Care. Circulation 2013;127(13):1413 View
  100. Okike K, Peter-Bibb T, Xie K, Okike O. Association Between Physician Online Rating and Quality of Care. Journal of Medical Internet Research 2016;18(12):e324 View
  101. Bustos S, Kapoor T, Schechter L, Ciudad P, Forte A, Del Corral G, Manrique O. Impact of social media presence on online reviews among plastic surgeons who perform gender confirming surgeries. Journal of Plastic, Reconstructive & Aesthetic Surgery 2020;73(4):783 View
  102. Lagu T, Norton C, Russo L, Priya A, Goff S, Lindenauer P. Reporting of Patient Experience Data on Health Systems’ Websites and Commercial Physician-Rating Websites: Mixed-Methods Analysis. Journal of Medical Internet Research 2019;21(3):e12007 View
  103. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  104. Graves R, Goldshear J, Perrone J, Ungar L, Klinger E, Meisel Z, Merchant R. Patient Narratives in Yelp Reviews Offer Insight into Opioid Experiences and the Challenges of Pain Management. Pain Management 2018;8(2):95 View
  105. McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299 View
  106. Meszmer N, Jaegers L, Schöffski O, Emmert M. Spiegeln Onlinebewertungen Strukturunterschiede in der Versorgung wider? Eine Analyse am Beispiel von Arztbewertungsportalen. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2018;131-132:73 View
  107. Greaves F, Pape U, Lee H, Smith D, Darzi A, Majeed A, Millett C. Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service. Journal of Medical Internet Research 2012;14(5):e146 View
  108. Ellimoottil C, Hart A, Greco K, Quek M, Farooq A. Online Reviews of 500 Urologists. Journal of Urology 2013;189(6):2269 View
  109. Cawkwell P, Lee L, Weitzman M, Sherman S. Tracking Hookah Bars in New York: Utilizing Yelp as a Powerful Public Health Tool. JMIR Public Health and Surveillance 2015;1(2):e19 View
  110. Chang Y, Chiang W, Wang W, Lin C, Hung L, Tsai Y, Suen J, Chen Y. Google Trends-based non-English language query data and epidemic diseases: a cross-sectional study of the popular search behaviour in Taiwan. BMJ Open 2020;10(7):e034156 View
  111. Rothenfluh F, Germeni E, Schulz P. Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?. Journal of Medical Internet Research 2016;18(6):e129 View
  112. Zwier S. Webcare in healthcare: providers' responses to patients' online reviews. British Journal of Healthcare Management 2019;25(10):1 View
  113. Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15 View
  114. . Committee Opinion No. 622. Obstetrics & Gynecology 2015;125(2):516 View
  115. Trehan S, DeFrancesco C, Nguyen J, Daluiski A. Online Patient Ratings of Hand Surgeons. The Journal of Hand Surgery 2015;40(9):e25 View
  116. Bovenzi C, Manges K, Krein H, Heffelfinger R. Online Ratings of Facial Plastic Surgeons: Worthwhile Additions to Conventional Patient Experience Surveys. Facial Plastic Surgery & Aesthetic Medicine 2021;23(2):78 View
  117. Rastegar-Mojarad M, Ye Z, Wall D, Murali N, Lin S. Collecting and Analyzing Patient Experiences of Health Care From Social Media. JMIR Research Protocols 2015;4(3):e78 View
  118. Liu C, Uffenheimer M, Nasseri Y, Cohen J, Ellenhorn J. “But His Yelp Reviews Are Awful!”: Analysis of General Surgeons’ Yelp Reviews. Journal of Medical Internet Research 2019;21(4):e11646 View
  119. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  120. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  121. Chen A, Flaherty M, Threats M. Attitudes, Provider and Treatment Selection of Complementary and Integrative Health among Individuals with Pain-Related Conditions. Complementary Therapies in Medicine 2020;51:102410 View
  122. Daskivich T, Houman J, Fuller G, Black J, Kim H, Spiegel B. Online physician ratings fail to predict actual performance on measures of quality, value, and peer review. Journal of the American Medical Informatics Association 2018;25(4):401 View
  123. Li S, Feng B, Chen M, Bell R. Physician Review Websites: Effects of the Proportion and Position of Negative Reviews on Readers’ Willingness to Choose the Doctor. Journal of Health Communication 2015;20(4):453 View
  124. Daskivich T, Luu M, Noah B, Fuller G, Anger J, Spiegel B. Differences in Online Consumer Ratings of Health Care Providers Across Medical, Surgical, and Allied Health Specialties: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2018;20(5):e176 View
  125. Frost C, Mesfin A. Online Reviews of Orthopedic Surgeons: An Emerging Trend. Orthopedics 2015;38(4) View
  126. Sharma R, Tripathi S, Sahu S, Mittal S, Anand A. Predicting Online Doctor Ratings from User Reviews Using Convolutional Neural Networks. International Journal of Machine Learning and Computing 2016;6(2):149 View
  127. Lu L, Sheikholeslami N, Alokozai A, Eppler S, Kamal R. The Role of Patient Research in Patient Trust in Their Physician. The Journal of Hand Surgery 2019;44(7):617.e1 View
  128. Ferrara S, Hopman W, Leveridge M. Diagnosis, Bedside Manner and Comment Style are Predictive Factors in Online Ratings of Urologists. Urology Practice 2014;1(3):117 View
  129. Schlesinger M, Grob R, Shaller D, Martino S, Parker A, Finucane M, Cerully J, Rybowski L. Taking Patients’ Narratives about Clinicians from Anecdote to Science. New England Journal of Medicine 2015;373(7):675 View
  130. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  131. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  132. Meszmer N. Eine Trendanalyse von über 190 000 Onlinebewertungen von Orthopäden über die letzten 11 Jahre. Gesundheitsökonomie & Qualitätsmanagement 2021;26(03):141 View
  133. Heimdal T, Gardner S, Dhanani U, Harris J, Liberman S, McCulloch P. Factors Affecting Orthopedic Sports Medicine Surgeons' Online Reputation. Orthopedics 2021;44(2) View
  134. Moutos C, Verma K, Phelps J. Negative Patient Reviews and Online Defamation. Obstetrics & Gynecology 2020;136(6):1221 View
  135. Guidozzi A, Perrie H, Scribante J. Anaesthetists' use and ethical and legal knowledge of social media. Southern African Journal of Anaesthesia and Analgesia 2020;26(6):293 View
  136. Arendt F, Forrai M, Findl O. Dealing with negative reviews on physician-rating websites: An experimental test of how physicians can prevent reputational damage via effective response strategies. Social Science & Medicine 2020;266:113422 View
  137. Patel S, Guddati A. Visibility Versus Privacy of Physicians in the Age of Social Media. Interactive Journal of Medical Research 2021;10(1):e21640 View
  138. Zhao H, Luu M, Spiegel B, Daskivich T. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258 View
  139. Yan Q, Jensen K, Thomas R, Field A, Jiang Z, Goei C, Davies M. Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study. JMIR Cardio 2021;5(1):e22975 View
  140. Allen R, Agarwal S, Trolice M. Cross-sectional analysis of online patient reviews of infertility care providers. F&S Reports 2020;1(3):282 View
  141. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  142. Basa K, Jabbour N, Rohlfing M, Schmoker S, Lawlor C, Levi J, Sobin L, Tracy J, Tracy L. Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology. Annals of Otology, Rhinology & Laryngology 2021;130(12):1317 View
  143. Imbergamo C, Brzezinski A, Patankar A, Weintraub M, Mazzaferro N, Kayiaros S. Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews. Arthroplasty Today 2021;9:106 View
  144. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  145. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229 View
  146. Hu Y, Zhou H, Chen Y, Yao J, Su J. The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 2023;23(2):1115 View
  147. Adams E, Louters M, Kocsuta V, Ganesh M, Jang A, Ansbro B, Thavaseelan S, Kielb S. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215 View
  148. Kasaven L, Saso S, Ben Nagi J, Joash K, Yazbek J, Richard Smith J, Bourne T, Jones B. TOGadvisor: the role of online feedback in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2022;24(1):7 View
  149. Danek S, Büttner M, Krois J, Schwendicke F. How Do Users Respond to Mass Vaccination Centers? A Cross-Sectional Study Using Natural Language Processing on Online Reviews to Explore User Experience and Satisfaction with COVID-19 Vaccination Centers. Vaccines 2023;11(1):144 View
  150. Mainard N, Le Van T, Saghbini E, Madkouri R, Grelat M, Chapon R. La e-réputation des chirurgiens du rachis français : quels sont les facteurs les plus fréquemment associés aux avis en ligne ?. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):826 View
  151. Murasko M, Ivanov D, Roe A, Kamal R, Amanatullah D. Patient Satisfaction Scores Are a Poor Metric of Orthopedic Care. Orthopedics 2022;45(3) View
  152. Chen X, Wang H, Li X. Doctor recommendation under probabilistic linguistic environment considering patient’s risk preference. Annals of Operations Research 2024;341(1):555 View
  153. Kapoor N, Haj-Mirzaian A, Yan H, Wickner P, Giess C, Eappen S, Khorasani R. Patient Experience Scores for Radiologists: Comparison With Nonradiologist Physicians and Changes After Public Posting in an Institutional Online Provider Directory. American Journal of Roentgenology 2022;219(2):338 View
  154. Jabeen F, Hamid Z, Akhunzada A, Abdul W, Ghouzali S. Trust and Reputation Management in Healthcare Systems: Taxonomy, Requirements and Open Issues. IEEE Access 2018;6:17246 View
  155. Thayer Z, Gildner T. Reported information sharing and satisfaction with maternity care providers during the COVID‐19 pandemic: Associations with socioeconomic status and shifts to telehealth. Birth 2023;50(2):396 View
  156. Queen D, Trager M, Fan W, Samie F. Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews. JID Innovations 2021;1(4):100049 View
  157. Macauley R, Elster N, Fanaroff J, Basak R, Geis G, Laventhal N, Opel D, Statter M, Bondi S, Oken R, Rusher J, Santucci K, Scott S, Sigman L, Terry W, Turbow R. Ethical Considerations in Pediatricians’ Use of Social Media. Pediatrics 2021;147(3) View
  158. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  159. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  160. Hu D, Liu C, Hamdy R, Cziner M, Fung M, Dobbs S, Rogers L, Turner M, Broniatowski D. Questioning the Yelp Effect: Mixed Methods Analysis of Web-Based Reviews of Urgent Cares. Journal of Medical Internet Research 2021;23(10):e29406 View
  161. Hanauer D, Zheng K, Singer D, Gebremariam A, Davis M. Parental Awareness and Use of Online Physician Rating Sites. Pediatrics 2014;134(4):e966 View
  162. Patel T, Raman S, Taylor G, Kling S, Kuo L. Assessment of Accuracy of a Physician Ratings Website in One Metropolitan Area. Journal of Surgical Research 2021;268:521 View
  163. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  164. Mark E, Oswald M, Kundar P, Gulati M. Patient‐Centered Insights and Biases Regarding Cardiologists Via Online Review Platform Analysis. Journal of the American Heart Association 2023;12(3) View
  165. Gupta A, Gupta R, White M, Reddy V, Chang Y, Agarwal P, Alan N, Agarwal N. Patient satisfaction reviews for 967 spine neurosurgeons on Healthgrades. Journal of Neurosurgery: Spine 2022;36(5):869 View
  166. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  167. Venkataraman S, Fredendall L, Taaffe K, Huynh N, Ritchie G. An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services. Journal of Operations Management 2018;61(1):68 View
  168. Pando A, Delprete C, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600 View
  169. He Y, Guo X, Wu T, Vogel D. The effect of interactive factors on online health consultation review deviation: An empirical investigation. International Journal of Medical Informatics 2022;163:104781 View
  170. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  171. Hanna G, Luis J, Para A, Ezzat B, Batko B, Edobor-Osula F. Factors that influence patients’ recommendations of orthopaedic surgeons: a cross-sectional study of a popular online rating website. Current Orthopaedic Practice 2021;32(5):419 View
  172. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  173. Korman J, Qazi T. Growing Your Niche Practice. Gastroenterology 2022;163(5):1151 View
  174. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  175. Chen Y, Lee S. User-Generated Physician Ratings and Their Effects on Patients’ Physician Choices: Evidence from Yelp. Journal of Marketing 2024;88(1):77 View
  176. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments. SSRN Electronic Journal 2022 View
  177. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821 View
  178. Ueberberg B, Ackermann K, Illner S, Assion H. Arzt‑/Klinikbewertungsportale – Umgang und Meinungen aus verschiedenen Perspektiven. Der Nervenarzt 2023;94(7):634 View
  179. Zhao Y, Zhang L, Zeng C, Lu W, Chen Y, Fan T. Construction of an aspect-level sentiment analysis model for online medical reviews. Information Processing & Management 2023;60(6):103513 View
  180. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
  181. Noel M, Kuttner N, Lebaron Z, Richman E, Tummala S, Brinkman J, Chhabra A. What Makes a 5-Star Orthopaedic Sports Medicine Surgeon? An Analysis of Positive Online Patient Reviews. Orthopaedic Journal of Sports Medicine 2023;11(7) View
  182. Vought V, Vought R, Herzog A, Habiel M. Application of Patient Sentiment Analysis to Evaluate Glaucoma Care. Ophthalmology Glaucoma 2024;7(3):316 View
  183. Derombise B, Desbarats C, Guerin O, Gaury R, Trost O. Rating of French maxillofacial surgeons on their Google® business account: Current status and reflections for equitable communication. Journal of Stomatology, Oral and Maxillofacial Surgery 2024;125(4):101753 View
  184. Walker Z, Markert T, Berzansky I, Lanes A, Srouji S. Social media’s impact on patient provider choice. Journal of Assisted Reproduction and Genetics 2024;41(3):649 View
  185. Kim J, Tawk K, Kim J, Shahbaz H, Lipton J, Haidar Y, Tjoa T, Abouzari M. Online ratings and narrative comments of American Head and Neck Society surgeons. Head & Neck 2024;46(10):2508 View
  186. Bardach N, Asteria-Peñaloza R, Boscardin W, Dudley R. The relationship between commercial website ratings and traditional hospital performance measures in the USA. BMJ Quality & Safety 2013;22(3):194 View
  187. Greaves F, Pape U, King D, Darzi A, Majeed A, Wachter R, Millett C. Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study. BMJ Quality & Safety 2012;21(7):600 View
  188. Alsaeed S, Alyahya L, Alharbi M, Alazaz N, Baeshen M. Content analysis of online reviews for dental clinics in Saudi Arabia. The Saudi Dental Journal 2024 View

Books/Policy Documents

  1. Lin Y, Hong S, Liang C. HCI International 2019 - Posters. View
  2. Kordzadeh N. Contemporary Consumer Health Informatics. View
  3. Haug M, Gewald H. Exploring Digital Ecosystems. View
  4. Fischer S, Emmert M. Challenges and Opportunities in Health Care Management. View
  5. Shah A, Yan X, Shah S, Khan S. Smart Health. View
  6. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View
  7. Alejandro Rodriguez H, Pellegrini C. Surgical Ethics. View
  8. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View
  9. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View