Published on in Vol 13, No 4 (2011): Oct-Dec

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Analysis of 4999 Online Physician Ratings Indicates That Most Patients Give Physicians a Favorable Rating

Journals

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  2. Melone G, Brodell J, Hernandez C, Menga E, Balkissoon R, Liu X, Zhang J, Mesfin A. Online ratings of spinal deformity surgeons: analysis of 634 surgeons. Spine Deformity 2020;8(1):17 View
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  4. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  5. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
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  8. Zillioux J, Pike C, Sharma D, Rapp D. Analysis of Online Urologist Ratings: Are Rating Differences Associated With Subspecialty?. Journal of Patient Experience 2020;7(6):1062 View
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  10. Kalagara S, Eltorai A, DePasse J, Daniels A. Predictive factors of positive online patient ratings of spine surgeons. The Spine Journal 2019;19(1):182 View
  11. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
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  15. Burn M, Lintner D, Cosculluela P, Varner K, Liberman S, McCulloch P, Harris J. Physician Rating Scales Do Not Accurately Rate Physicians. Orthopedics 2018;41(4) View
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  17. Burkle C, Keegan M. Popularity of internet physician rating sites and their apparent influence on patients’ choices of physicians. BMC Health Services Research 2015;15(1) View
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  19. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
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  23. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
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  25. Cloney M, Hopkins B, Shlobin N, Dahdaleh N. Online Ratings of Neurosurgeons: An Examination of Web Data and its Implications. Neurosurgery 2018;83(6):1143 View
  26. Jack R, Burn M, McCulloch P, Liberman S, Varner K, Harris J. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63 View
  27. Emmert M, Sander U, Pisch F. Eight Questions About Physician-Rating Websites: A Systematic Review. Journal of Medical Internet Research 2013;15(2):e24 View
  28. Samora J, Lifchez S, Blazar P. Physician-Rating Web Sites: Ethical Implications. The Journal of Hand Surgery 2016;41(1):104 View
  29. Liu J, Matelski J, Cram P, Urbach D, Bell C. Association Between Online Physician Ratings and Cardiac Surgery Mortality. Circulation: Cardiovascular Quality and Outcomes 2016;9(6):788 View
  30. Elmously A, Salemi A, Guy T. The Anatomy of a Tweet: Social Media in Surgical Practice. Seminars in Thoracic and Cardiovascular Surgery 2018;30(3):251 View
  31. Donnally C, Roth E, Li D, Maguire J, McCormick J, Barker G, Rivera S, Lebwohl N. Analysis of Internet Review Site Comments for Spine Surgeons. Spine 2018;43(24):1725 View
  32. Emmert M, Meier F, Heider A, Dürr C, Sander U. What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website. Health Policy 2014;118(1):66 View
  33. Kranzbühler A, Kleijnen M, Verlegh P, Teerling M. When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 2019;21(6):e12454 View
  34. Hawkins C, DeLaO A, Hung C. Social Media and the Patient Experience. Journal of the American College of Radiology 2016;13(12):1615 View
  35. Greaves F, Millett C, Nuki P. England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System. Medical Care Research and Review 2014;71(5_suppl):65S View
  36. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  37. Houman J, Weinberger J, Caron A, Hannemann A, Zaliznyak M, Patel D, Moradzadeh A, Daskivich T. Association of Social Media Presence with Online Physician Ratings and Surgical Volume Among California Urologists: Observational Study. Journal of Medical Internet Research 2019;21(8):e10195 View
  38. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  39. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  40. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  41. Donnally C, Li D, Maguire J, Roth E, Barker G, McCormick J, Rush A, Lebwohl N. How social media, training, and demographics influence online reviews across three leading review websites for spine surgeons. The Spine Journal 2018;18(11):2081 View
  42. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  43. Trehan S, Nguyen J, Marx R, Cross M, Pan T, Daluiski A, Lyman S. Online Patient Ratings Are Not Correlated with Total Knee Replacement Surgeon–Specific Outcomes. HSS Journal ® 2018;14(2):177 View
  44. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353 View
  45. Belle J, Feld K, Feld A. Internet Liability for Gastroenterologists: Select Issues From Social Networking to Doctor Rating Sites. Clinical Gastroenterology and Hepatology 2013;11(8):883 View
  46. Emmert M, Meier F. An Analysis of Online Evaluations on a Physician Rating Website: Evidence From a German Public Reporting Instrument. Journal of Medical Internet Research 2013;15(8):e157 View
  47. GROB R, SCHLESINGER M, BARRE L, BARDACH N, LAGU T, SHALLER D, PARKER A, MARTINO S, FINUCANE M, CERULLY J, PALIMARU A. What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement. The Milbank Quarterly 2019;97(1):176 View
  48. Chiu R, Parola R, Nallani A, Glastris G, Siddiqui N, Bheri A, Shah M, Behbahani M, Mehta A. Correlates of Google Search Rankings for Spine Surgeons. Spine 2020;45(19):1376 View
  49. Obele C, Duszak R, Hawkins C, Rosenkrantz A. What Patients Think About Their Interventional Radiologists: Assessment Using a Leading Physician Ratings Website. Journal of the American College of Radiology 2017;14(5):609 View
  50. Emmert M, Meier F, Pisch F, Sander U. Physician Choice Making and Characteristics Associated With Using Physician-Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2013;15(8):e187 View
  51. Rosenkrantz A, Won E, Doshi A. Assessing the Content of YouTube Videos in Educating Patients Regarding Common Imaging Examinations. Journal of the American College of Radiology 2016;13(12):1509 View
  52. Policastro C, Carnes B, Friedman D, Ginzburg N, Ferry E. Narrative Comments about Urologists on Physician Rating Websites Provide Insight into What Drives Patient Satisfaction Surveys. Urology Practice 2019;6(4):222 View
  53. Strech D. Ethical Principles for Physician Rating Sites. Journal of Medical Internet Research 2011;13(4):e113 View
  54. Trehan S, DeFrancesco C, Nguyen J, Charalel R, Daluiski A. Online Patient Ratings of Hand Surgeons. The Journal of Hand Surgery 2016;41(1):98 View
  55. Nemzer L, Neymotin F. Concierge care and patient reviews. Health Economics 2020;29(8):913 View
  56. Haglin J, Eltorai A, Kalagara S, Kingrey B, Durand W, Aidlen J, Daniels A. Patient-Rated Trust of Spine Surgeons: Influencing Factors. Global Spine Journal 2018;8(7):728 View
  57. Moorhead S, Hazlett D, Harrison L, Carroll J, Irwin A, Hoving C. A New Dimension of Health Care: Systematic Review of the Uses, Benefits, and Limitations of Social Media for Health Communication. Journal of Medical Internet Research 2013;15(4):e85 View
  58. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  59. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  60. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
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  64. De Martino I, D’Apolito R, McLawhorn A, Fehring K, Sculco P, Gasparini G. Social media for patients: benefits and drawbacks. Current Reviews in Musculoskeletal Medicine 2017;10(1):141 View
  65. Sanghani R, Moler A. Improving Consumer Satisfaction with Addiction Treatment: An Analysis of Alumni Preferences. Journal of Addiction 2015;2015:1 View
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  68. Gill B, Zhang J, Knoedler M, Shoskes D, Vasavada S. Digital Identity in Academic Urology: Assessment of Female Pelvic Medicine and Reconstructive Surgery, and Opportunity for Improvement. Urology Practice 2017;4(5):425 View
  69. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  70. Chang Y, Chiang W, Wang W, Lin C, Hung L, Tsai Y, Chen Y. Assessing Epidemic Diseases and Public Opinion through Popular Search Behavior Using Non-English Language Google Trends (Preprint). JMIR Public Health and Surveillance 2018 View
  71. Dunivin Z, Zadunayski L, Baskota U, Siek K, Mankoff J. Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis. Journal of Medical Internet Research 2020;22(7):e14455 View
  72. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  73. Nemec M, Kolar T, Rusjan B. Online communities as a new source of exploring patient dissatisfaction. Journal of Health Organization and Management 2018;32(8):962 View
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  142. Basa K, Jabbour N, Rohlfing M, Schmoker S, Lawlor C, Levi J, Sobin L, Tracy J, Tracy L. Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology. Annals of Otology, Rhinology & Laryngology 2021;130(12):1317 View
  143. Imbergamo C, Brzezinski A, Patankar A, Weintraub M, Mazzaferro N, Kayiaros S. Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews. Arthroplasty Today 2021;9:106 View
  144. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  145. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229 View
  146. Hu Y, Zhou H, Chen Y, Yao J, Su J. The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 2023;23(2):1115 View
  147. Adams E, Louters M, Kocsuta V, Ganesh M, Jang A, Ansbro B, Thavaseelan S, Kielb S. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215 View
  148. Kasaven L, Saso S, Ben Nagi J, Joash K, Yazbek J, Richard Smith J, Bourne T, Jones B. TOGadvisor: the role of online feedback in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2022;24(1):7 View
  149. Danek S, Büttner M, Krois J, Schwendicke F. How Do Users Respond to Mass Vaccination Centers? A Cross-Sectional Study Using Natural Language Processing on Online Reviews to Explore User Experience and Satisfaction with COVID-19 Vaccination Centers. Vaccines 2023;11(1):144 View
  150. Mainard N, Le Van T, Saghbini E, Madkouri R, Grelat M, Chapon R. La e-réputation des chirurgiens du rachis français : quels sont les facteurs les plus fréquemment associés aux avis en ligne ?. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):826 View
  151. Murasko M, Ivanov D, Roe A, Kamal R, Amanatullah D. Patient Satisfaction Scores Are a Poor Metric of Orthopedic Care. Orthopedics 2022;45(3) View
  152. Chen X, Wang H, Li X. Doctor recommendation under probabilistic linguistic environment considering patient’s risk preference. Annals of Operations Research 2022 View
  153. Kapoor N, Haj-Mirzaian A, Yan H, Wickner P, Giess C, Eappen S, Khorasani R. Patient Experience Scores for Radiologists: Comparison With Nonradiologist Physicians and Changes After Public Posting in an Institutional Online Provider Directory. American Journal of Roentgenology 2022;219(2):338 View
  154. Jabeen F, Hamid Z, Akhunzada A, Abdul W, Ghouzali S. Trust and Reputation Management in Healthcare Systems: Taxonomy, Requirements and Open Issues. IEEE Access 2018;6:17246 View
  155. Thayer Z, Gildner T. Reported information sharing and satisfaction with maternity care providers during the COVID‐19 pandemic: Associations with socioeconomic status and shifts to telehealth. Birth 2023;50(2):396 View
  156. Queen D, Trager M, Fan W, Samie F. Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews. JID Innovations 2021;1(4):100049 View
  157. Macauley R, Elster N, Fanaroff J, Basak R, Geis G, Laventhal N, Opel D, Statter M, Bondi S, Oken R, Rusher J, Santucci K, Scott S, Sigman L, Terry W, Turbow R. Ethical Considerations in Pediatricians’ Use of Social Media. Pediatrics 2021;147(3) View
  158. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  159. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  160. Hu D, Liu C, Hamdy R, Cziner M, Fung M, Dobbs S, Rogers L, Turner M, Broniatowski D. Questioning the Yelp Effect: Mixed Methods Analysis of Web-Based Reviews of Urgent Cares. Journal of Medical Internet Research 2021;23(10):e29406 View
  161. Hanauer D, Zheng K, Singer D, Gebremariam A, Davis M. Parental Awareness and Use of Online Physician Rating Sites. Pediatrics 2014;134(4):e966 View
  162. Patel T, Raman S, Taylor G, Kling S, Kuo L. Assessment of Accuracy of a Physician Ratings Website in One Metropolitan Area. Journal of Surgical Research 2021;268:521 View
  163. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  164. Mark E, Oswald M, Kundar P, Gulati M. Patient‐Centered Insights and Biases Regarding Cardiologists Via Online Review Platform Analysis. Journal of the American Heart Association 2023;12(3) View
  165. Gupta A, Gupta R, White M, Reddy V, Chang Y, Agarwal P, Alan N, Agarwal N. Patient satisfaction reviews for 967 spine neurosurgeons on Healthgrades. Journal of Neurosurgery: Spine 2022;36(5):869 View
  166. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  167. Venkataraman S, Fredendall L, Taaffe K, Huynh N, Ritchie G. An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services. Journal of Operations Management 2018;61(1):68 View
  168. Pando A, Delprete C, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600 View
  169. He Y, Guo X, Wu T, Vogel D. The effect of interactive factors on online health consultation review deviation: An empirical investigation. International Journal of Medical Informatics 2022;163:104781 View
  170. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  171. Hanna G, Luis J, Para A, Ezzat B, Batko B, Edobor-Osula F. Factors that influence patients’ recommendations of orthopaedic surgeons: a cross-sectional study of a popular online rating website. Current Orthopaedic Practice 2021;32(5):419 View
  172. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  173. Korman J, Qazi T. Growing Your Niche Practice. Gastroenterology 2022;163(5):1151 View
  174. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  175. Chen Y, Lee S. User-Generated Physician Ratings and Their Effects on Patients’ Physician Choices: Evidence from Yelp. Journal of Marketing 2024;88(1):77 View
  176. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments. SSRN Electronic Journal 2022 View
  177. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821 View
  178. Ueberberg B, Ackermann K, Illner S, Assion H. Arzt‑/Klinikbewertungsportale – Umgang und Meinungen aus verschiedenen Perspektiven. Der Nervenarzt 2023;94(7):634 View
  179. Zhao Y, Zhang L, Zeng C, Lu W, Chen Y, Fan T. Construction of an aspect-level sentiment analysis model for online medical reviews. Information Processing & Management 2023;60(6):103513 View
  180. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
  181. Noel M, Kuttner N, Lebaron Z, Richman E, Tummala S, Brinkman J, Chhabra A. What Makes a 5-Star Orthopaedic Sports Medicine Surgeon? An Analysis of Positive Online Patient Reviews. Orthopaedic Journal of Sports Medicine 2023;11(7) View
  182. Vought V, Vought R, Herzog A, Habiel M. Application of Patient Sentiment Analysis to Evaluate Glaucoma Care. Ophthalmology Glaucoma 2024;7(3):316 View
  183. Derombise B, Desbarats C, Guerin O, Gaury R, Trost O. Rating of French maxillofacial surgeons on their Google® business account: Current status and reflections for equitable communication. Journal of Stomatology, Oral and Maxillofacial Surgery 2024;125(4):101753 View
  184. Walker Z, Markert T, Berzansky I, Lanes A, Srouji S. Social media’s impact on patient provider choice. Journal of Assisted Reproduction and Genetics 2024;41(3):649 View
  185. Kim J, Tawk K, Kim J, Shahbaz H, Lipton J, Haidar Y, Tjoa T, Abouzari M. Online ratings and narrative comments of American Head and Neck Society surgeons. Head & Neck 2024 View
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Books/Policy Documents

  1. Lin Y, Hong S, Liang C. HCI International 2019 - Posters. View
  2. Kordzadeh N. Contemporary Consumer Health Informatics. View
  3. Haug M, Gewald H. Exploring Digital Ecosystems. View
  4. Fischer S, Emmert M. Challenges and Opportunities in Health Care Management. View
  5. Shah A, Yan X, Shah S, Khan S. Smart Health. View
  6. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View
  7. Alejandro Rodriguez H, Pellegrini C. Surgical Ethics. View
  8. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View
  9. Miller E, Hefele J, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. View