Published on in Vol 13, No 4 (2011): Oct-Dec

Ethical Principles for Physician Rating Sites

Ethical Principles for Physician Rating Sites

Ethical Principles for Physician Rating Sites

Authors of this article:

Daniel Strech1


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  2. Adjekum A, Blasimme A, Vayena E. Elements of Trust in Digital Health Systems: Scoping Review. Journal of Medical Internet Research 2018;20(12):e11254 View
  3. Hawkins C, DeLaO A, Hung C. Social Media and the Patient Experience. Journal of the American College of Radiology 2016;13(12):1615 View
  4. Qiu Y, Liu Y, Ren W, Qiu Y, Ren J. Internet-Based and Mobile-Based General Practice: Cross-Sectional Survey. Journal of Medical Internet Research 2018;20(9):e266 View
  5. Gao G, McCullough J, Agarwal R, Jha A. A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period. Journal of Medical Internet Research 2012;14(1):e38 View
  6. Kool R, Kleefstra S, Borghans I, Atsma F, van de Belt T. Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings. Journal of Medical Internet Research 2016;18(7):e198 View
  7. Samora J, Lifchez S, Blazar P. Physician-Rating Web Sites: Ethical Implications. The Journal of Hand Surgery 2016;41(1):104 View
  8. Ellimoottil C, Hart A, Greco K, Quek M, Farooq A. Online Reviews of 500 Urologists. Journal of Urology 2013;189(6):2269 View
  9. Ferrara S, Hopman W, Leveridge M. Diagnosis, Bedside Manner and Comment Style are Predictive Factors in Online Ratings of Urologists. Urology Practice 2014;1(3):117 View
  10. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  11. Emmert M, Sander U, Pisch F. Eight Questions About Physician-Rating Websites: A Systematic Review. Journal of Medical Internet Research 2013;15(2):e24 View
  12. Kranzbühler A, Kleijnen M, Verlegh P, Teerling M. When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 2019;21(6):e12454 View
  13. Rothenfluh F, Schulz P. Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives. Journal of Medical Internet Research 2017;19(5):e127 View
  14. Ranney M, Peimer C. Online emergency department ratings, patient satisfaction and the age-old issue of communication. BMJ Quality & Safety 2016;25(1):1 View
  15. Kendall L, Botello T. Internet Sabotage: Negative Online Reviews of Psychiatrists. Psychiatric Annals 2016;46(12):715 View
  16. Chretien K, Kind T. Social Media and Clinical Care. Circulation 2013;127(13):1413 View
  17. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  18. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387 View
  19. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  20. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
  21. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  22. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  23. Merrell J, Levy B, Johnson D. Patient Assessments and Online Ratings of Quality Care: A “Wake-Up Call” for Providers. American Journal of Gastroenterology 2013;108(11):1676 View
  24. Frost C, Mesfin A. Online Reviews of Orthopedic Surgeons: An Emerging Trend. Orthopedics 2015;38(4) View
  25. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  26. Rothenfluh F, Germeni E, Schulz P. Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?. Journal of Medical Internet Research 2016;18(6):e129 View
  27. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  28. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  29. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  30. Bernstein D, Mesfin A. Physician-Review Websites in Orthopaedic Surgery. JBJS Reviews 2020;8(3):e0158 View
  31. Greaves F, Millett C, Nuki P. England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System. Medical Care Research and Review 2014;71(5_suppl):65S View
  32. Velasco B, Chien B, Kwon J, Miller C. Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons. Foot & Ankle Specialist 2020;13(1):43 View
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  34. McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299 View
  35. Devgan L, Klein E, Fox S, Ozturk T. Bifurcation of Patient Reviews: An Analysis of Trends in Online Ratings. Plastic and Reconstructive Surgery - Global Open 2020;8(4):e2781 View
  36. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
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  38. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  39. Kim C, Chisholm G, Bevolo A, Shelton B, Kian L, Lewis C, Garcia E, Weber R, Frumovitz M. Comparison of Internal Patient Satisfaction Scores at a Cancer Center With Star Ratings on Online Physician-Rating Websites. JCO Oncology Practice 2021;17(8):e1181 View
  40. Gross C, Scott D, Samora J, Khan M, Kang D, Frank R. Physician-Rating Websites and Social Media Usage: A Global Survey of Academic Orthopaedic Surgeons. Journal of Bone and Joint Surgery 2022;104(2):e5 View
  41. Kasaven L, Saso S, Ben Nagi J, Joash K, Yazbek J, Richard Smith J, Bourne T, Jones B. TOGadvisor: the role of online feedback in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2022;24(1):7 View
  42. Richman E, Ogbaudu E, Pollock J, Brinkman J, Moore M, Arthur J, Karlen J. Characterizing Negative Online Reviews of Pediatric Orthopaedic Surgeons. Journal of Pediatric Orthopaedics 2022;42(5):e533 View
  43. Qubain L, Richman E, Eaton V, Brinkman J, Goulding K, Agarwal M. Analysis of Negative Reviews of Orthopedic Oncology Surgeons: An Investigation of Reviews from Healthgrades, Vitals, and Google. Sarcoma 2022;2022:1 View
  44. Spiro G, Sommerfeld C, Fung K, Quimby A, Pulkki K, Fortin M, Nguyen L. Poor Online Patient Ratings of Otolaryngologists in the United States: What are Patients Saying?. Ear, Nose & Throat Journal 2023:014556132211501 View
  45. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  46. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
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Books/Policy Documents

  1. Chiu M, Cheng W. HCI in Business, Government, and Organizations: Information Systems. View
  2. Fox D. Transparency in Health and Health Care in the United States. View