Published on in Vol 7, No 5 (2005):

Website Quality Indicators for Consumers

Website Quality Indicators for Consumers

Website Quality Indicators for Consumers

Authors of this article:

Kathleen M Griffiths ;   Helen Christensen


  1. Powell J, Clarke A. Internet information-seeking in mental health. British Journal of Psychiatry 2006;189(3):273 View
  2. Batterham P, Calear A, Sunderland M, Carragher N, Brewer J. Online screening and feedback to increase help-seeking for mental health problems: population-based randomised controlled trial. BJPsych Open 2016;2(1):67 View
  3. Lorenz-Spreen P, Lewandowsky S, Sunstein C, Hertwig R. How behavioural sciences can promote truth, autonomy and democratic discourse online. Nature Human Behaviour 2020;4(11):1102 View
  4. Khazaal Y, Chatton A, Cochand S, Coquard O, Fernandez S, Khan R, Billieux J, Zullino D. Brief DISCERN, six questions for the evaluation of evidence-based content of health-related websites. Patient Education and Counseling 2009;77(1):33 View
  5. Aguirre P, Coelho M, Rios D, Machado M, Cruvinel A, Cruvinel T. Evaluating the Dental Caries-Related Information on Brazilian Websites: Qualitative Study. Journal of Medical Internet Research 2017;19(12):e415 View
  6. Zermatten A, Khazaal Y, Coquard O, Chatton A, Bondolfi G. Quality of web-based information on depression. Depression and Anxiety 2010;27(9):852 View
  7. Reavley N, Jorm A. The quality of mental disorder information websites: A review. Patient Education and Counseling 2011;85(2):e16 View
  8. Conesa-Fuentes M, Aguinaga-Ontoso E, Hernandez-Morante J. Evaluation of the quality of the general health information webpages in Spain: influence of page source. Informatics for Health and Social Care 2013;38(4):382 View
  9. Kerr C, Murray E, Stevenson F, Gore C, Nazareth I. Internet Interventions for Long-Term Conditions: Patient and Caregiver Quality Criteria. Journal of Medical Internet Research 2006;8(3):e13 View
  10. Power A, Nash A, McLoughlin T. Assessing the accuracy of Internet-based patient information for whiplash. Journal of Paramedic Practice 2013;5(5):272 View
  11. Breakey V, Harris L, Davis O, Agarwal A, Ouellette C, Akinnawo E, Stinson J. The quality of information about sickle cell disease on the Internet for youth. Pediatric Blood & Cancer 2017;64(4):e26309 View
  12. Amicizia D, Domnich A, Gasparini R, Bragazzi N, Lai P, Panatto D. An overview of current and potential use of information and communication technologies for immunization promotion among adolescents. Human vaccines & immunotherapeutics 2013;9(12):2634 View
  13. Farrant K, Heazell A. Online information for women and their families regarding reduced fetal movements is of variable quality, readability and accountability. Midwifery 2016;34:72 View
  14. Cassidy J, Baker J. Orthopaedic Patient Information on the World Wide Web. Journal of Bone and Joint Surgery 2016;98(4):325 View
  15. Khazaal Y, Fernandez S, Cochand S, Reboh I, Zullino D. Quality of web-based information on social phobia: a cross-sectional study. Depression and Anxiety 2008;25(5):461 View
  16. Allam A, Schulz P, Nakamoto K. The Impact of Search Engine Selection and Sorting Criteria on Vaccination Beliefs and Attitudes: Two Experiments Manipulating Google Output. Journal of Medical Internet Research 2014;16(4):e100 View
  17. Brouwer W, Oenema A, Raat H, Crutzen R, de Nooijer J, de Vries N, Brug J. Characteristics of visitors and revisitors to an Internet-delivered computer-tailored lifestyle intervention implemented for use by the general public. Health Education Research 2010;25(4):585 View
  18. Hall C, Lunt N, Carrera P. Systematic review of web sites for prospective medical tourists. Tourism Review 2011;66(1/2):57 View
  19. Sacks S, Abenhaim H. How Evidence-Based Is the Information on the Internet About Nausea and Vomiting of Pregnancy?. Journal of Obstetrics and Gynaecology Canada 2013;35(8):697 View
  20. Quintero G, Bundy H. “Most of the Time You Already Know”: Pharmaceutical Information Assembly by Young Adults on the Internet. Substance Use & Misuse 2011;46(7):898 View
  21. Batchelor J, Ohya Y. Use of the DISCERN Instrument by Patients and Health Professionals to Assess Information Resources on Treatments for Asthma and Atopic Dermatitis. Allergology International 2009;58(1):141 View
  22. Wasserman M, Baxter N, Rosen B, Burnstein M, Halverson A. Systematic Review of Internet Patient Information on Colorectal Cancer Surgery. Diseases of the Colon & Rectum 2014;57(1):64 View
  23. Dobbins M, Watson S, Read K, Graham K, Yousefi Nooraie R, Levinson A. A Tool That Assesses the Evidence, Transparency, and Usability of Online Health Information: Development and Reliability Assessment. JMIR Aging 2018;1(1):e3 View
  24. Udayanga V, Jayarajah U, Colonne S, Seneviratne S. Quality of the patient-oriented information on thyroid cancer in the internet. Health Policy and Technology 2020;9(3):302 View
  25. Best P, Foye U, Taylor B, Hazlett D, Manktelow R. Online interactive suicide support services: quality and accessibility. Mental Health Review Journal 2013;18(4):226 View
  26. Goto Y, Nagase T. Oncology Information on the Internet. Japanese Journal of Clinical Oncology 2012;42(5):368 View
  27. STINSON J, TUCKER L, HUBER A, HARRIS H, LIN C, COHEN L, GILL N, LUKAS-BRETZLER J, PROULX L, PROWTEN D. Surfing for Juvenile Idiopathic Arthritis: Perspectives on Quality and Content of Information on the Internet. The Journal of Rheumatology 2009;36(8):1755 View
  28. Smekal M, Gil S, Donald M, Beanlands H, Straus S, Herrington G, Sparkes D, Harwood L, Tong A, Grill A, Tu K, Waldvogel B, Large C, Large C, Novak M, James M, Elliott M, Delgado M, Brimble S, Samuel S, Hemmelgarn B. Content and Quality of Websites for Patients With Chronic Kidney Disease: An Environmental Scan. Canadian Journal of Kidney Health and Disease 2019;6:205435811986309 View
  29. D'Auria J. In Search of Quality Health Information. Journal of Pediatric Health Care 2010;24(2):137 View
  30. Hirasawa R, Saito K, Yachi Y, Ibe Y, Kodama S, Asumi M, Horikawa C, Saito A, Heianza Y, Kondo K, Shimano H, Sone H. Quality of Internet information related to the Mediterranean diet. Public Health Nutrition 2012;15(5):885 View
  31. Huerta T, Hefner J, Ford E, McAlearney A, Menachemi N. Hospital Website Rankings in the United States: Expanding Benchmarks and Standards for Effective Consumer Engagement. Journal of Medical Internet Research 2014;16(2):e64 View
  32. Jayasinghe R, Ranasinghe S, Jayarajah U, Seneviratne S. Quality of the patient-oriented web-based information on esophageal cancer. Journal of Cancer Education 2022;37(3):586 View
  33. Farrer L, Gulliver A, Bennett K, Griffiths K. Exploring the acceptability of online mental health interventions among university teaching staff: Implications for intervention dissemination and uptake. Internet Interventions 2015;2(3):359 View
  34. So I, Lee Y, Jung H, Hwang J, Jang B. The quality of non-alcoholic fatty liver disease information resources for patients on the internet in Korea. The Korean Journal of Internal Medicine 2021;36(1):86 View
  35. Pithon M, Santos E. Information available on the internet about pain after orthognathic surgery: A careful review. Dental Press Journal of Orthodontics 2014;19(6):86 View
  36. Wang Y, Liu Z. Automatic detecting indicators for quality of health information on the Web. International Journal of Medical Informatics 2007;76(8):575 View
  37. Evans W. Bibliography. Health Communication 2006;20(1):109 View
  38. Ogah I, Wassersug R. How reliable are “reputable sources” for medical information on the Internet? The case of hormonal therapy to treat prostate cancer. Urologic Oncology: Seminars and Original Investigations 2013;31(8):1546 View
  39. Ferreira-Lay P, Miller S. The quality of internet information on depression for lay people. Psychiatric Bulletin 2008;32(5):170 View
  40. Morel V, Chatton A, Cochand S, Zullino D, Khazaal Y. Quality of web-based information on bipolar disorder. Journal of Affective Disorders 2008;110(3):265 View
  41. Khazaal Y, Chatton A, Zullino D, Khan R. HON Label and DISCERN as Content Quality Indicators of Health-Related Websites. Psychiatric Quarterly 2012;83(1):15 View
  42. López‐Jornet P, Camacho‐Alonso F. The quality of patient‐orientated Internet information on oral lichen planus: a pilot study. Journal of Evaluation in Clinical Practice 2010;16(5):883 View
  43. Lam C, Roter D, Cohen K. Survey of quality, readability, and social reach of websites on osteosarcoma in adolescents. Patient Education and Counseling 2013;90(1):82 View
  44. Shao Y, Tulandi T, Abenhaim H. Evaluating the Quality and Reliability of Online Information on Social Fertility Preservation. Journal of Obstetrics and Gynaecology Canada 2020;42(5):561 View
  45. Brouwer W, Oenema A, Crutzen R, de Nooijer J, de Vries N, Brug J. What makes people decide to visit and use an internet‐delivered behavior‐change intervention?. Health Education 2009;109(6):460 View
  46. Belen Sağlam R, Taskaya Temizel T. A framework for automatic information quality ranking of diabetes websites. Informatics for Health and Social Care 2015;40(1):45 View
  47. Khazaal Y, Chatton A, Cochand S, Jermann F, Osiek C, Bondolfi G, Zullino D. Quality of Web-based Information on Pathological Gambling. Journal of Gambling Studies 2008;24(3):357 View
  48. Khazaal Y, Chatton A, Cochand S, Coquard O, Fernandez S, Khan R, Zullino D. Quality of web-based information on alcohol dependence. Drugs: Education, Prevention and Policy 2010;17(3):248 View
  49. Król K, Zdonek D. Aggregated Indices in Website Quality Assessment. Future Internet 2020;12(4):72 View
  50. Stinson J, White M, Breakey V, Chong A, Mak I, Low K, Low A. Perspectives on quality and content of information on the internet for adolescents with cancer. Pediatric Blood & Cancer 2011;57(1):97 View
  51. Patel A, Cobourne M. The design and content of orthodontic practise websites in the UK is suboptimal and does not correlate with search ranking. The European Journal of Orthodontics 2015;37(4):447 View
  52. Christensen H, Murray K, Calear A, Bennett K, Bennett A, Griffiths K. Beacon: a web portal to high‐quality mental health websites for use by health professionals and the public. Medical Journal of Australia 2010;192(S11) View
  53. Lunt N, Hardey M, Mannion R. Nip, Tuck and Click: Medical Tourism and the Emergence of Web-Based Health Information. The Open Medical Informatics Journal 2010;4(1):1 View
  54. Zhang Y. Beyond quality and accessibility: Source selection in consumer health information searching. Journal of the Association for Information Science and Technology 2014;65(5):911 View
  55. Ipser J, Dewing S, Stein D. A systematic review of the quality of information on the treatment of anxiety disorders on the internet. Current Psychiatry Reports 2007;9(4):303 View
  56. Bell V. Online information, extreme communities and internet therapy: Is the internet good for our mental health?. Journal of Mental Health 2007;16(4):445 View
  57. Hirasawa R, Yachi Y, Yoshizawa S, Horikawa C, Heianza Y, Sugawara A, Sone Y, Kondo K, Shimano H, Saito K, Kodama S, Sone H. Quality and accuracy of Internet information concerning a healthy diet. International Journal of Food Sciences and Nutrition 2013;64(8):1007 View
  58. Samadbeik M, Ahmadi M, Mohammadi A, Mohseni Saravi B. Health Information on Internet: Quality, Importance, and Popularity of Persian Health Websites. Iranian Red Crescent Medical Journal 2014;16(4) View
  59. Tao D, LeRouge C, Smith K, De Leo G. Defining Information Quality Into Health Websites: A Conceptual Framework of Health Website Information Quality for Educated Young Adults. JMIR Human Factors 2017;4(4):e25 View
  60. Bernard A, Langille M, Hughes S, Rose C, Leddin D, Veldhuyzen van Zanten S. A Systematic Review of Patient Inflammatory Bowel Disease Information Resources on the World Wide Web. The American Journal of Gastroenterology 2007;102(9):2070 View
  61. Johnson P, Chen J, Eng J, Makary M, Fishman E. A Comparison of World Wide Web Resources for Identifying Medical Information. Academic Radiology 2008;15(9):1165 View
  62. Barnes C, Harvey R, Wilde A, Hadzi-Pavlovic D, Wilhelm K, Mitchell P. Review of the Quality of Information on Bipolar Disorder on the Internet. Australian & New Zealand Journal of Psychiatry 2009;43(10):934 View
  63. Prusti M, Lehtineva S, Pohjanoksa-Mäntylä M, Bell J. The quality of online antidepressant drug information: An evaluation of English and Finnish language Web sites. Research in Social and Administrative Pharmacy 2012;8(3):263 View
  64. Bojrab D, Fritz C, Babu S, Lin K. A Critical Analysis of the Information Available Online for Ménière’s Disease. Otolaryngology–Head and Neck Surgery 2020;162(3):329 View
  65. Khazaal Y, Chatton A, Cochand S, Zullino D. Quality of web-based information on cocaine addiction. Patient Education and Counseling 2008;72(2):336 View
  66. Carlsson T, Bergman G, Karlsson A, Mattsson E. Content and Quality of Information Websites About Congenital Heart Defects Following a Prenatal Diagnosis. interactive Journal of Medical Research 2015;4(1):e4 View
  67. Khazaal Y, Chatton A, Cochand S, Zullino D. Quality of Web-Based Information on Cannabis Addiction. Journal of Drug Education 2008;38(2):97 View
  68. Norman C, Skinner H. eHealth Literacy: Essential Skills for Consumer Health in a Networked World. Journal of Medical Internet Research 2006;8(2):e9 View
  69. van der Marel S, Duijvestein M, Hardwick J, van den Brink G, Veenendaal R, Hommes D, Fidder H. Quality of web-based information on inflammatory bowel diseases. Inflammatory Bowel Diseases 2009;15(12):1891 View
  70. . Communications posters. Revue du Rhumatisme 2014;81:A129 View
  71. Eriksson C, Skinstad M, Georgsson S, Carlsson T. Quality of websites about long-acting reversible contraception: a descriptive cross-sectional study. Reproductive Health 2019;16(1) View
  72. Gupta V, Gupta L, Dhir S. Customer competency for improving firm decision-making performance in e-commerce. foresight 2020;22(2):205 View
  73. Verhoeven F, Steehouder M, Hendrix R, van Gemert‐Pijnen J. How nurses seek and evaluate clinical guidelines on the Internet. Journal of Advanced Nursing 2010;66(1):114 View
  74. Herman B. The Battle over Digital Rights Management: A Multi-Method Study of the Politics of Copyright Management Technologies. SSRN Electronic Journal 2009 View
  75. Prasanth A, Jayarajah U, Mohanappirian R, Seneviratne S. Assessment of the quality of patient-oriented information over internet on testicular cancer. BMC Cancer 2018;18(1) View
  76. Georgsson S, Carlsson T. Quality of consumer-oriented websites containing information about the second trimester ultrasound examination during pregnancy. BMC Pregnancy and Childbirth 2020;20(1) View
  77. Herrmann-Werner A, Weber H, Loda T, Keifenheim K, Erschens R, Mölbert S, Nikendei C, Zipfel S, Masters K. “But Dr Google said…” – Training medical students how to communicate with E-patients. Medical Teacher 2019;41(12):1434 View
  78. Griffiths K, Tang T, Hawking D, Christensen H. Automated Assessment of the Quality of Depression Websites. Journal of Medical Internet Research 2005;7(5):e59 View
  79. Graham A, Hasking P, Clarke D, Meadows G. How People with Depression Receive and Perceive Mental Illness Information: Findings from the Australian National Survey of Mental Health and Wellbeing. Community Mental Health Journal 2015;51(8):994 View
  80. Weeks N, McDonald F, Patterson P, Konings S, Coad J. A summary of high quality online information resources for parents with cancer who have adolescent and young adult children: A scoping review. Psycho-Oncology 2019;28(12):2323 View
  81. Waidyasekera R, Jayarajah U, Samarasekera D. Quality and scientific accuracy of patient-oriented information on the internet on minimally invasive surgery for colorectal cancer. Health Policy and Technology 2020;9(1):86 View
  82. Calvano J, Fundingsland Jr E, Lai D, Silacci S, Raja A, He S. Applying Website Rankings to Digital Health Centers in the United States to Assess Public Engagement: Website Usability Study. JMIR Human Factors 2021;8(1):e20721 View
  83. Venkatasubramanian M. Applications of qualitative content analysis: evaluating the reliability and quality of health information websites. Qualitative Research Reports in Communication 2021;22(1):89 View
  84. Alyousbashi A, Almahayni R. Understanding Health Information Seeking Behaviors in Syria: a Cross-section study (Preprint). JMIR Formative Research 2020 View
  85. Killip S, Kwong N, MacDermid J, Fletcher A, Carleton N. The Quality, Readability, Completeness, and Accuracy of PTSD Websites for Firefighters. International Journal of Environmental Research and Public Health 2020;17(20):7629 View
  86. Fundingsland E, Fike J, Calvano J, Raja A, Lai D, Silacci S, Haas M, Chan T, He S. Website usability analysis of United States emergency medicine residencies. AEM Education and Training 2021;5(3) View
  87. Stern J, Georgsson S, Carlsson T. Quality of web-based information at the beginning of a global pandemic: a cross-sectional infodemiology study investigating preventive measures and self care methods of the coronavirus disease 2019. BMC Public Health 2021;21(1) View
  88. EKİCİ Ö, ONGAN B. Dudak Damak Yarıkları ile İlgili İnternete Dayalı Bilgi Kalitesinin Değerlendirilmesi. Selcuk Dental Journal 2022;9(2):574 View
  89. Yang Y, Hou M, Gong X, Guo R, Feng X, Tian R. Quality Assessment of Hypertension Treatment–Related Information on WeChat: Cross-sectional Study. Journal of Medical Internet Research 2022;24(10):e38567 View
  90. Penzenstadler L, Chatton A, Van Singer M, Khazaal Y. Quality of Smartphone Apps Related to Alcohol Use Disorder. European Addiction Research 2016;22(6):329 View
  91. Puthumana J, Lopez C, Girard A, Lake I, Taylor A, Khoo K, Rottgers A, Yang R, Halsey J. Evaluating YouTube Video Quality in Orthognathic Surgery Patient Education. FACE 2022;3(1):80 View
  92. Singh S, Saini R, Sagar R. Quality of web-based information on attention deficit hyperactivity disorder. Asian Journal of Psychiatry 2022;71:103071 View
  93. Gale J, Black K, Calvano J, Fundingsland Jr E, Lai D, Silacci S, He S. An Analysis of US Academic Medical Center Websites: Usability Study. Journal of Medical Internet Research 2021;23(12):e27750 View
  94. Seto N, Beach J, Calvano J, Lu S, He S. American Anesthesiology Residency Programs: Website Usability Analysis. Interactive Journal of Medical Research 2022;11(2):e38759 View
  95. Hartnett D, Philips A, Daniels A, Blankenhorn B. Readability and quality of online information on total ankle arthroplasty. The Foot 2023;54:101985 View
  96. Venosa M, Tarantino A, Schettini I, Padua R, Cifone M, Calvisi V, Romanini E. Stem Cells in Orthopedic Web Information: An Assessment with the DISCERN Tool. CARTILAGE 2021;13(1_suppl):519S View
  97. Conlon L, Baig Z, Moser M. What Information Are Patients Receiving from the Internet about the Operative and Nonoperative Management of Acute Appendicitis?. Digestive Surgery 2020;37(6):480 View
  98. Paul J, Bhojak N, Modi A, Jani D, Momin M. Assess the website content of the healthcare organizations for heart patients through CRRAV model. International Journal of Healthcare Management 2023:1 View
  99. Melo D, Jallad P, Brito L. Quality Information about Uterine Fibroids on the Internet. Revista Brasileira de Ginecologia e Obstetrícia / RBGO Gynecology and Obstetrics 2018;40(09):547 View
  100. Almakayeel N. Relationship Modeling of Travel Website Quality toward Customer Satisfaction Influencing Purchase Intention. Sustainability 2023;15(10):8225 View

Books/Policy Documents

  1. Xie J, Burstein F. Database Systems for Adanced Applications. View
  2. Lorenzo S, Llinas G, Mira J, Ignacio E. E-Health Systems Quality and Reliability. View
  3. D'Alessandro D. Pediatric Informatics. View
  4. Reavley N, Fernando L, Jorm A. Mental Health in a Digital World. View
  5. Zhang Y, Mercer R, Burkell J, Cui H. Computational Linguistics and Intelligent Text Processing. View
  6. Roth A, Lowy J, Matsoukas K. The Complex Role of Patient Trust in Oncology. View
  7. Sakas D, Giannakopoulos N. Computational and Strategic Business Modelling. View