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A Conversational Agent Using Natural Language Processing for Postpartum Care for New Mothers: Development and Engagement Analysis

A Conversational Agent Using Natural Language Processing for Postpartum Care for New Mothers: Development and Engagement Analysis

Messages that were unrelated or temporally distant (>3 h since last message) were defined as unprompted. Binary data (asked vs did not ask question) and the total number of questions were recorded. Reworded questions did not count towards the total number of questions asked. Interactions between patients by a pleasantry (emoji, “ok,” “thanks!”) were recorded in a binary fashion. Patient satisfaction was collected through the NPS.

Kirstin Leitner, Clare Cutri-French, Abigail Mandel, Lori Christ, Nathaneal Koelper, Meaghan McCabe, Emily Seltzer, Laura Scalise, James A Colbert, Anuja Dokras, Roy Rosin, Lisa Levine

JMIR AI 2025;4:e58454